Dust: An Elysian Tail

Dust: An Elysian Tail

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Noogy  [kehittäjä] 23.5.2013 kello 22.50
Dust:AET Support Thread
Hi all, I've taken every precaution to make Dust:AET as solid an experience as possible, but I thought it'd be best to have one central thread for any potential issues.

If you run into any technical problems please post them here, along with a few basic specs if possible (CPU/GPU/OS). I will do my absolute best to ensure you have a smooth experience. You can also contact me at noogy@noogy.com for specific issues. I'm also active on Twitter as NoogyTweet. Please note that I'm very backed up with email, so it's taking me time to respond to every issue. Thanks!

Current Top Issues:

One of the most common issues that keeps popping up is related to audio/video files that would normally be handled by Windows Media Player. Please note that WMP is required to run Dust:AET, and if you seem to be experiencing crashes with the World Map or cutscenes, this is likely the cause. Ensure that WMP is installed and is in control of your .wma/.wmv files. It is possible that unsupported third-party codecs could also be causing issues.

Finally, there was a recent update to Windows 7 which broke video playback in a number of games, and sadly Dust:AET was affected. Thankfully there seems to be an easy fix. If you notice that cutscenes (such as the splash screen, cinematics, etc) seem to have their upper half cut off, then you can simply uninstall the Win7 update named KB2803821. Microsoft seems to know that this is an issue and will hopefully fix it in the future, but at least you can do something about it now.
Viimeisin muokkaaja on Noogy; 25.1.2014 kello 20.28
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Näytetään 1-15 / 2,138 kommentista
just bought the game and it wont launch. any reason on my end for this?
The Steam overlay does not show when playing Dust.
Skid 24.5.2013 kello 10.28 
My game crashes the second it loads, I suppect it's a result of the game trying and failing to load at my desktop resolution. So can you tell me where your config file is or the launch parameters to force a different resolution please, I can't find the config file, it might be it's crashing before it's created.
Kingdom 24.5.2013 kello 10.58 
Seconded with Skid and Killsjoyz. Game is crashing before it even fully loads. Suspected due to resolution. I tried forcing it into 640x480 and it launched but then crashed when I opened up the options menu.
Skid 24.5.2013 kello 11.05 
I should of stated because it's relevent, my desktop resolution is 5040x1050 (3x1680x1050).
Kingdom 24.5.2013 kello 11.07 
6069x1080 here, 1920x1080 times 3.
Angry Canadian Gamer lähetti viestin:
The Steam overlay does not show when playing Dust.

Seini 24.5.2013 kello 12.15 
Although not a bug perhaps, but the game uses 100% of my CPU all the time..;which seems a lot. It made my pc overheat and had to um...dust the vent of my cpu off.
Noogy  [kehittäjä] 24.5.2013 kello 12.35 
Hi all, I'm keeping track of all these issues and will try to resolve everything as fast as possible. Thanks for the feedback!
Kingdom 24.5.2013 kello 12.38 
Is there an external way to make the game run in windowed?
Etach 24.5.2013 kello 12.39 
settings menu really lags a log can't change the resolution at all, and in game performance is really low
Noogy  [kehittäjä] 24.5.2013 kello 12.45 
@Kingdom, not yet, I'm looking into a way to do this. At worst I may just share a safe setting file already set to windowed/720p.
I keep getting a very high CPU usage for some reason on my i7 3770k. Not sure what's causing it as I've turned off pretty much every setting and tried to force vsync via the nvidia controle panel. The CPU is heating up nicely... GPU usage seems to be really low also. (GTX 660Ti)
This is all on Windows 7.
Etach 24.5.2013 kello 13.36 
the CPU usage would explain why the graphics settings menu starts to lag
Noogy  [kehittäjä] 24.5.2013 kello 13.40 
@SilverSup, I have heard this pop up elsewhere, rest assured I'll look into it. Are you running at 60hz?
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