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Windows 8.1 + ATI Radeon HD 4800 Series can't startup game
Hi,

I have just upgraded to Windows 8.1 and cannot start the game since.

It displays the error: "Sorry - It seems you're running the game on a 'GDI Generci' driver.
This normally an indiciation of drivers or hardware with insufficient OpenGL support.
Please check that you've installed the latest graphics drivers and that they actually support OpenGL.
The game will now close."

I have a ATI Radeon HD 4800 Series graphics card and indeed a generic driver:
Windows 8.1
ATI Radeon HD 4800 Series (Microsoft Corporation - WDDM v1.1)
Driver Provider: Advanced Micro Devices, Inc.
Driver Date: 20/06/2012
Driver Version: 8.97.10.6
Digital Signer: Microsoft Windows Hardware Compatibility Publisher

But I cannot install the latest driver, it fails with "Driver Install: the specified driver package was not installed for matching devices":
http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows 8 - 64

Previous to upgrading to Windows 8.1, the game worked on my system with Windows 8.
It looks to me like there is no non-generic driver for ATI Radeon HD 4800 Series on Windows 8.1

Any suggestions or ideas how to resolve this?

Thank you.
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Showing 1-15 of 27 comments
Wiiiiiiill Nov 2, 2013 @ 5:01pm 
I had the same issue and resolved it by doing the following:

1. Use the uninstall option of the catalyst driver package that you linked to remove all AMD components from the computer.

2. Use the install option of the catalyst driver package to do an Express install of the driver.

When I tried to install the driver without uninstalling the AMD components first I was also getting the "Driver Install: the specified driver package was not installed for matching devices" message. When I installed the driver after uninstalling the AMD components I got a different message that indicated that some warnings were triggered but the driver was installed successfully.

3. Change the display adaptor to use the new driver:
a. Navigate to Going to Control Panel > Hardware and Sound > Devices and Printers > Device Manager > Display Adaptors > ATI Radeon HD 4800 Series.
b. Right-click on "ATI Radeon HD 4800 Series" and open "Properties".
c. Click on the "Driver" tab and click on "Update Driver".
d. Select "Browse My Computer for Driver Software".
e. Select "Let me pick from a list of device drivers on my computer".
f. Select "ATI Radeon HD 4800 Series" (the one without "Microsoft Corporation...").
g. Click "Next". The driver should start installing and your screen should filcker a few times.
h. Click "Close".

I was then able to start The Swapper without error.

I hope this helps.
Valmuadib Nov 3, 2013 @ 1:33pm 
Your solution with removing the Microsoft driver and then manually browsing the HDD for the other worked!

Thanks a million!
Johnny Mnemonic Nov 5, 2013 @ 1:48pm 
Thanks for your tips! Really appreciated, I will let you know how it went.
Proidiv Nov 6, 2013 @ 12:49pm 
Originally posted by Valmuadib:
Your solution with removing the Microsoft driver and then manually browsing the HDD for the other worked!

Thanks a million!
Second that!
Johnny Mnemonic Nov 8, 2013 @ 11:26am 
Your detailed steps also fixed my problem, awesome.
FrenzyRebel Nov 9, 2013 @ 4:54am 
I've tried everything above, even red about it in another forums and still doesn't work.. I mean when i click on update driver only the amd radeon hd 4800 series microsoft one shows up... please help me :(
[CB] FR3NCHR4V3R Nov 10, 2013 @ 10:09am 
+1 for this, Solved my problem! Thanks.
MPCmatt Dec 19, 2013 @ 4:42pm 
Thank you so much!!! It now works!
Just for interest my driver was 4200 series :)
Minecraft and Papers, please also works now as well! :D
xXSkreamXx Jan 28, 2014 @ 4:58am 
Originally posted by FrenzyRebel:
I've tried everything above, even red about it in another forums and still doesn't work.. I mean when i click on update driver only the amd radeon hd 4800 series microsoft one shows up... please help me :(
Still with the issue? Cuz I got the same problem, but messing around I found a way.
Last edited by xXSkreamXx; Jan 28, 2014 @ 4:58am
eldergs Feb 4, 2014 @ 7:17pm 
Thanks. Works here. Mobily ATI Radeon HD 3200.
Matko11 Mar 8, 2014 @ 1:28pm 
I have a Compaq Presario CQ56 laptop (AMD Athlon II P360 2.30 GHz CPU and AMD Mobility Radeon 4250 HD 256 MB).
Since I can remember, I always after a fresh Windows install had this issue, that my graphics driver failed to install and the AMD Catalyst Control Panel didn't show up all options.
I discovered that if you BEFORE the installation of the AMD driver package go to Control Panel -> System -> Device manager, and find your graphics adapter and click on properties, then "Update driver" and select from a list and choose "Generic Microsoft VGA adapter" or something simmilar thats not AMD, the installation of the AMD package will succeed.
Just letting everybody know, its a faster method than the before mentioned one :)
arielc. Apr 20, 2014 @ 7:05pm 
Originally posted by Matko11:
I have a Compaq Presario CQ56 laptop (AMD Athlon II P360 2.30 GHz CPU and AMD Mobility Radeon 4250 HD 256 MB).
Since I can remember, I always after a fresh Windows install had this issue, that my graphics driver failed to install and the AMD Catalyst Control Panel didn't show up all options.
I discovered that if you BEFORE the installation of the AMD driver package go to Control Panel -> System -> Device manager, and find your graphics adapter and click on properties, then "Update driver" and select from a list and choose "Generic Microsoft VGA adapter" or something simmilar thats not AMD, the installation of the AMD package will succeed.
Just letting everybody know, its a faster method than the before mentioned one :)
thanks man, works on my HD3450
Last edited by arielc.; Apr 20, 2014 @ 7:05pm
FrenzyRebel May 6, 2014 @ 3:49am 
Originally posted by arielc.:
Originally posted by Matko11:
I have a Compaq Presario CQ56 laptop (AMD Athlon II P360 2.30 GHz CPU and AMD Mobility Radeon 4250 HD 256 MB).
Since I can remember, I always after a fresh Windows install had this issue, that my graphics driver failed to install and the AMD Catalyst Control Panel didn't show up all options.
I discovered that if you BEFORE the installation of the AMD driver package go to Control Panel -> System -> Device manager, and find your graphics adapter and click on properties, then "Update driver" and select from a list and choose "Generic Microsoft VGA adapter" or something simmilar thats not AMD, the installation of the AMD package will succeed.
Just letting everybody know, its a faster method than the before mentioned one :)
thanks man, works on my HD3450
Works also on my HD4830! Thanks a lot :)
chickensalad May 30, 2014 @ 8:07pm 
Originally posted by FrenzyRebel:
Originally posted by arielc.:
thanks man, works on my HD3450
Works also on my HD4830! Thanks a lot :)

Worked for me too. Just set the windows driver before installing.
Originally posted by Wiiiiiiill:
I had the same issue and resolved it by doing the following:

1. Use the uninstall option of the catalyst driver package that you linked to remove all AMD components from the computer.

2. Use the install option of the catalyst driver package to do an Express install of the driver.

When I tried to install the driver without uninstalling the AMD components first I was also getting the "Driver Install: the specified driver package was not installed for matching devices" message. When I installed the driver after uninstalling the AMD components I got a different message that indicated that some warnings were triggered but the driver was installed successfully.

3. Change the display adaptor to use the new driver:
a. Navigate to Going to Control Panel > Hardware and Sound > Devices and Printers > Device Manager > Display Adaptors > ATI Radeon HD 4800 Series.
b. Right-click on "ATI Radeon HD 4800 Series" and open "Properties".
c. Click on the "Driver" tab and click on "Update Driver".
d. Select "Browse My Computer for Driver Software".
e. Select "Let me pick from a list of device drivers on my computer".
f. Select "ATI Radeon HD 4800 Series" (the one without "Microsoft Corporation...").
g. Click "Next". The driver should start installing and your screen should filcker a few times.
h. Click "Close".

I was then able to start The Swapper without error.

I hope this helps.
Sadly, this does not help with the games I have that are not on steam such as Minecraft, I've does a clean uninstall and install and I keep on getting same results.
Last edited by 𝓛𝓪𝓶𝓸𝓷𝓽; Jul 2, 2014 @ 11:57am
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