Launching game but... Error !

[Senci]

I just bought this game and with the first launch, this message appear : "Failed to create D3D device : Unable to find requested mode (800x600@)"

Please help me ! :/

[The doctor is in]

verify game cache
update your video card driver
run C:\Program Files (x86)\Steam\steamapps\common\Cities XL Platinum\dotnetfx.exe
run C:\Program Files (x86)\Steam\steamapps\common\Cities XL Platinum\vcredist_x86.exe
run C:\Program Files (x86)\Steam\steamapps\common\Cities XL Platinum.org/DirectX9/DXSETUP.exe

also try deleting

C:\Users\<username>\AppData\Local\Focus Home Interactive\Cities XL 2012\live\offline\player1.cxl

if all that fails

please post complete details about your computer system and operating system

it could just be your hardware does not meet the minium requirements

[Mashkode]

or you pc sucks

[Senci]

I looked on the net : I just change the HDMI cable, I put the DVI cable... WTF...

[Dr_Strangedice]

Im having the same problems and I really dont want to have to go out and buy a DVI cable to play this game. Ive updated all of my Graphics Card drivers and have tried the things you suggested in the thread and still doesnt work.

I am running a :
Windows 8 Operating system
AMD FX(tm)-6200 Six-Core Processor (6 CPUs),~3.8GHz
Direct X11
AMD Radeon HD 7570, 2048 MB
and have a Acer S232HL monitor

PLEASE HELP

[Freki_FOCUS]

We need information about your hardware configuration:

WINDOWS XP
1. Click Start then Run or press Windows and R keys.
2. Type DXDIAG in the Run window and press Enter key.

WINDOWS VISTA/WINDOWS 7
1. Click Windows Start button or press Windows and R keys.
2. Type DXDIAG in the Search bar (bottom left) or in Run window and press Enter key.

System tab: Windows version, processor model and the amount of RAM memory.
Display tab: name of the graphics controller and the driver date.
Audio tab: name of the audio controller and the driver date.

[DoubleJ93]

WINDOWS 8
1. Open the Charms Bar (shortcut Windows + C keys) and click Search.
2. Click Apps and enter the command DXDIAG then click DXDIAG under Results.

Otherwise:

A.

Open the folder Cities XL Platinum located in \Steam\SteamApps\common.
Open the folder Data then Interface and rename the folder Videos.
Run the game in order to get directly the main menu.

OR

B.

Please set the display mode of your Windows Desktop to 800x600 or 1024x768 (if the display mode 800x600 is not available).
For that, from the Desktop of Windows, right click on the screen background and click Screen resolution.
Then run Cities XL and set your display settings.
Quit the game and set to the previous display mode of your Windows Desktop then run the game.

[Dr_Strangedice]

I changed my display and it still didnt work. I also renamed the 'Video' folder 'Videos' to no avail. The following is my PC information:


------------------
System Information
------------------
Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: h8-1534
BIOS: v8.09
Processor: AMD FX(tm)-6200 Six-Core Processor (6 CPUs), ~3.8GHz
Memory: 10240MB RAM
Available OS Memory: 10032MB RAM
Page File: 2965MB used, 8537MB available
Windows Dir: C:\windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 64bit Unicode

---------------
Display Devices
---------------
Card name: AMD Radeon HD 7570
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x675D)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_675D&SUBSYS_90BD1B0A&REV_00
Display Memory: 6792 MB
Dedicated Memory: 2032 MB
Shared Memory: 4759 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Acer S232HL(Analog)
Monitor Model: Acer S232HL
Monitor Id: ACR0203
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1172 (English)
Driver Version: 9.12.2.3000
DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.2
Graphics Preemption: DMA
Compute Preemption: DMA
Driver Attributes: Final Retail
Driver Date/Size: 2/28/2013 05:58:10, 1164248 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-241D-11CF-2E7C-B7B0BEC2C535}
Vendor ID: 0x1002
Device ID: 0x675D
SubSys ID: 0x90BD1B0A
Revision ID: 0x0000
Driver Strong Name: oem48.inf:cb0ae4141dbf8a7c:ati2mtag_NI:9.12.2.3000:pci\ven_1002&dev_675d&subsys_90bd1b0a
Rank Of Driver: 00E00001
Video Accel: ModeMPEG2_A ModeMPEG2_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeVC1_VLD
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers / Headphones (IDT High Definition Audio CODEC)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76C7&SUBSYS_103C2AC8&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: stwrt64.sys
Driver Version: 6.10.6429.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 10/24/2012 21:18:48, 543744 bytes
Other Files:
Driver Provider: IDT
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Digital Output (S/PDIF) (IDT High Definition Audio CODEC)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76C7&SUBSYS_103C2AC8&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: stwrt64.sys
Driver Version: 6.10.6429.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 10/24/2012 21:18:48, 543744 bytes
Other Files:
Driver Provider: IDT
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

[Wanderingdon]

Bump still no update to this and I've sat and tried all the "Fixes" WTF is this game still on steam when the Devp's wont fix the issues, shud be some sort of warning that you will have to f**k around for ages to try and get the game to start.

[Dimaba]

I got the same problem, so i googled it, it brought me here and i tried this;
verify game cache
update your video card driver
run C:\Program Files (x86)\Steam\steamapps\common\Cities XL Platinum\dotnetfx.exe
run C:\Program Files (x86)\Steam\steamapps\common\Cities XL Platinum\vcredist_x86.exe
run C:\Program Files (x86)\Steam\steamapps\common\Cities XL Platinum.org/DirectX9/DXSETUP.exe

The second one if im right said that the game doesn't run on 64bit, i run a Windows 7 home premium 64bit, now im trying to downgrade it! i think the game just isnt working on 64bit