why the ♥♥♥♥

[SinD]

why cant i play this game. i waited for it to download and now it says "unknown error" when i launch the program. it is anoying and would like a refund of this♥♥♥♥♥♥♥ i am getting to get slightly anoyyed about how i buy a game and i cant even launch it. i want my money back you♥♥♥♥♥♥♥♥!!

love
EMOKILLER00

[The doctor is in]

please post complete details about your hardware and os

also go to
C:\Users\<username>\AppData\Local\Focus Home Interactive\Cities XL 2012\log

open the newest log file, go to the very bottom on the file and post the exact error that is logged, ig nore the ones up top


first verified game cache

if that dont work run prerequisites in
C:\Program Files (x86)\Steam\steamapps\common\Cities XL Platinum\vcredist_x86.exe
C:\Program Files (x86)\Steam\steamapps\common\Cities XL Platinum\dotnetfx.exe

C:\Program Files (x86)\Steam\steamapps\common\Cities XL Platinum\DirectX9\DXSETUP.exe

if that dont work try deleting
C:\Users\<username>\AppData\Local\Focus Home Interactive\Cities XL 2012\live\offline\player1.cxl