Folk Tale

Folk Tale

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Folk Tale > Help > Topic Details
 This topic has been pinned, so it's probably important
GF  [developer] Feb 27, 2014 @ 3:33pm
Crash? Here's What To Do Next
We're sorry if you've experienced a problem. Being in development problems do occasionally happen, and we're here to do our best to get you up and running as soon as possible.


If you are on a 32-bit version of Windows, you can make a minor system change to provide more memory to the application by following the steps in the following guide:

Make sure your graphics card drivers are up to date by visiting the manufacturers (Nvidia/AMD) website.


By default Folk Tale uses DirectX 9.0c. Forcing DirectX 11 mode has been known to fix some crashes. This is because DirectX 11 uses less system memory that DX9.


Occasionally other applications can grab control of the graphics card preventing Folk Tale from running, resulting in a black screen and crash. It's worth performing a selective startup, which Blizzard already have a good guide on for Heathstone[], to remove the influence such applications can have ( for example the Samsung MultiScreen.exe app ).

If you run multiple monitors, it's also worth trying unplugging one of them and rebooting your machine.


If the steps above didn't help, it's time to submit your crash report or error log to Instructions on where to find your crash/error logs are included towards the bottom of the FAQ. Where possible, please attach a dxdiag report ( Windows only ) with your email, as well as your Steam alias.
Last edited by GF; Jun 26, 2015 @ 11:21pm
Folk Tale > Help > Topic Details