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SNK.Prog_Jace Aug 20, 2013 @ 9:07pm
Reporting bugs
Hello again everyone,

I have a few tips for those who may be reporting bugs.


1. Please provide your PC specs (RAM, GPU, CPU) - even if you've done this in other bug reports, please do your best to re-include it, this makes it much easier for us.
2. Frequency - Does this happen every time? Most times? Occasionally?

CRASH BUGS (Game client closes unexpectedly etc.):

For those who come across crash bugs, please report the following:

1. Where the crash occurs
2. Frequency - Does this happen every time? Most times? Occasionally?
3. Any other side effects you may notice after restarting the game

LOADING ISSUES (Loads forever, etc.)

1. Let it load. Literally leave it for a good 5 minutes and see if it sorts itself out. (5 minute wait times are not acceptable of course, but for diagnostic purposes this could be useful for us ^_^)
2. If it still doesn't work, restart KOFXIII and try again.
3. If it still doesn't work, restart Steam and try again.
4. If it still doesn't work, restart your computer and try again.
5. If it still doesn't work, let us know.


Occasionally, players connections are lost during a battle. If this happens to you, please let us know how many network bars you and your opponent had, and how frequently it may occur against opponents with the same network rating.

I will probably add to this over time.

Thanks again for all your help!

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Showing 1-15 of 404 comments
Vanscot Aug 21, 2013 @ 7:13am 
I think that connection info (region, isp?, speed) could be useful too.

For those who don't know how to get a detailed system report:
*Start Menu->Run
write "msinfo32" (without the ") and hit enter.
In this app you can export or copy your system specs in a detailed fashion.

There are many other apps around but this one comes with windows, so you wont need to install anything.
Also, remember that can provide info about your connection.
Mikku Taunter Aug 21, 2013 @ 8:17am 
variable frames make lag and delay on online play, me and my friend can play quite well with 3 bars ( we are 850km far ) with fix frame.can you switch the bars image by real ping in ms please, it's better.
Vanscot Aug 21, 2013 @ 8:25am 
@mikku_taunter: wasn't the framrate fixed for online matches? Or they changed that in the update?
Mikku Taunter Aug 21, 2013 @ 8:34am 
i'm talking about the graphic option, it changes the quality of online
Mikku Taunter Aug 21, 2013 @ 8:53am 
another problem, another guy in France we played with 4 bars, and it was worst than my games with the first french, I don't understand the guy lives at 500 km.
Mikku Taunter Aug 21, 2013 @ 12:25pm 
I noticed one thing, kof XIII's netcode doesn't have any rollback like the other fighting games when lag happen. maybe the source code of mbcaster, a netcode for melty blood can help, this netcode contain a rollback system
when i launch the game , just after the logo snk playmore is appeared , the game crash automatically , ii've reboot many time the game , steam , reinstalled the game again and again ... nothing
ManChest Aug 21, 2013 @ 4:26pm 
Alt+Tab on full screen crashes the game for me and several others. I can still hear the game, but the screen goes black, then I have to close it via task manager.
when the crash comes , it closed it automatically
Last edited by AntiFactoriel I Seiko; Aug 21, 2013 @ 4:46pm
whitesoup Aug 21, 2013 @ 8:40pm 
"LK+HP" of config does not react.
SNK.Prog_Jace Aug 21, 2013 @ 10:40pm 
Thanks for these reports guys! We're compiling them all and will look to fix them up asap!

Thanks again for your help!

shano Aug 21, 2013 @ 11:08pm 
I use displayport with my refresh rate set to 120hz when in fullscreen i get 60fps but when running at windowed mode i get 120fps and the whole game runs at double the speed would really like to see this fixed some how please.

Oh and being able to alt+enter in & out of windowed mode would be a nice feature added that nearly all games use these dyas.
skammen Aug 22, 2013 @ 3:10am 
Is there an option to set the frame rate to fixed in the KOF options?
do that first.

If not you can set the vsync on and of in the graphics drivers for specific games, for KOF turn the vsync ON and see if it works.
shano Aug 22, 2013 @ 3:13am 
Thank you will try this now and wouldnt turning vsync on in the AMD CCC add input lag? And should i turn on tripple buffering or no?

Edit: Forcing vsync on in CCC did not fix anything for me still at 120fps. :(
Last edited by shano; Aug 22, 2013 @ 3:19am
Gatoray Aug 22, 2013 @ 7:35am 
Alphapet of "Pratice - command list - show explanation" is crushed in KOF XIII Beta Korean option.

I can't speak English well, so I prepared screenshot.
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