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Raportează o problemă de traducere
Most of the reports say that they were unable to start the game after a Steam update released around 15th January (only update announced was released on 8th unless they are using the beta client). The problem is hard to reproduce (as the reason is unknown) and there is really little information about the problem, so it's hard to come up with a fix.
This crash happens to a small minority of players and some of them have needed to use workarounds like disabling Steam Overlay even before the Steam update, which hints that their system/software isn't exactly healthy.
These issues are only "hard to reproduce" when data isn't gathered about them to make them reproducible and are only a "small minority" when compared to other users possibly experiencing similar issues who simply figure "welp, broken game on steam guess I'll move on." Heance my interest in somebody actually involved with the game making some positive steps to resolve what is certainly an issue of merit.
Jim sometimes adds people on Steam to troubleshoot with them when there is a new common problem, but the devs have normal work hours (UTC+09:00) and they are currently working on another game, so he can't help everyone in person. If you can provide the required information, I can poke him when I see him online.
If you can give me the crash log, it might be a great help. You can see crash logs with Windows Event Viewer under Windows logs -> Application.
Data isn't gathered when it's not submitted. Majority of bug threads only contain a description of the bug ("Game crashes on launch", "Characters are not visible" etc) which by itself isn't too helpful.
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000374
System
--------------------------------------------------------------------------------
Manufacturer 1E653
Model 1E653A27
Total amount of system memory 16.0 GB RAM
System type 64-bit operating system
Number of processor cores 4
Storage
--------------------------------------------------------------------------------
Total size of hard disk(s) 4657 GB
Disk partition (C:) 124 GB Free (931 GB Total)
Media drive (D:) CD/DVD
Media drive (E:) CD
Disk partition (F:) 178 GB Free (931 GB Total)
Media drive (G:) CD/DVD
Media drive (H:) CD/DVD
Media drive (I:) CD/DVD
Media drive (J:) CD/DVD
Disk partition (K:) 1305 GB Free (2794 GB Total)
Graphics
--------------------------------------------------------------------------------
Display adapter type AMD Radeon HD 6800 Series
Total available graphics memory 8955 MB
Dedicated graphics memory 1024 MB
Dedicated system memory 0 MB
Shared system memory 7931 MB
Display adapter driver version 13.251.0.0
Primary monitor resolution 1920x1080
Secondary monitor resolution 1920x1080
DirectX version DirectX 10
Network
--------------------------------------------------------------------------------
Network Adapter Generic Marvell Yukon 88E8057 PCI-E Gigabit Ethernet Controller
Network Adapter Hamachi Network Interface
Network Adapter VPN Client Adapter - VPN
Are you running the game in some compatibility mode? Do you have some aggressive anti-virus program running in background? Are you running the game as an administrator? Right click the game executable (kofxiii.exe) and pick properties. Navigate to the compatibility page, choose "Change settings for all users" and tick the "Run as administrator" box (changing exe properties doesn't always work, need to be for all users).
Have you tried re-installing the game? Are you on normal Steam client or have you participated in the Beta client?
Have you tried reinstalling Steam. You should be able to do it without much pain by deleting everything from your Steam installation folder except Steam.exe, steamapps folder (save this and you don't need to redownload your games) and userdata folder (saves located here).
This is getting rather ridiculous though. How could this program be written to such an extent to require an entire reinstallation of Steam to function?