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PAYDAY 2 > General Discussions > Topic Details
Ghostmarauder Oct 17, 2015 @ 6:49pm
File a complaint with the FTC and other Consumer Protection Agencies
Submit a complaint to the US Federal Trade Commission. You can do this even if you are not inside the United States.


https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc [1]

To report fraud, identity theft, or an unfair business practice, visit ftc.gov/complaint, click on the FTC Complaint Assistant icon, and answer the questions.

The more information you can provide about the situation, the more useful your complaint will be. If possible, be prepared to provide:

Your contact information: name, address, phone number, email

The type of product or service involved Information about the company or seller: business name, address, phone number, website, email address, representative’s name

Details about the transaction: the amount you paid, how you paid, the date

The FTC accepts complaints related to many topics, including:
Computers, the internet and online privacy < -- This is what we are going after, less so privacy, but unfair/bad business practices.

Info on overkill: owned by Starbreeze Studios, who have offices in Stockholm, Paris and Los Angeles (<--- thats the reason they are subject to the FTC)

Relevant websites: http://starbreeze.com/about/ [2] http://overkillsoftware.com/ [3]
complaint is about false advertising with regards to microtransactions, previous statements and such. evidence can be found elsewhere in the forums or on reddit.com/r/paydaytheheist

Something to keep in mind:
Originally posted by Spaghet:
Make it short and sweet, people. Be to the point, link evidence to Payday Con's outcome and what was promised, link evidence to the product spokesman's lies about said product, and keep it professional nomatter how angry you are with Overkill.
The FTC are on your side, as consumer protection advocates, what this poster said is absolutely true.

It can be proven that people bought it to support a developer that said there were no plans for any microtransactions, yes. Much in the same way some people suggest that we vote with our wallets, while its a good idea, it also needs to be followed up with consumer protection advocates like the FTC. It can be shown it was now misleading and dishonest on Almir's part.

http://steamcommunity.com/app/24240/discussions/0/810924774517838925/?tscn=1445136917#c810925398555174856
https://archive.is/2i6HL < - archive of the above link because they deleted the original.

it was also an official selling point: http://i.imgur.com/PQRI2hG.png

Regarding the Completely Overkill Pack:

A. COP Pack items were PURELY cosmetic and ARENT stat boosting said Update 55 news
Yet another lie

B.COP Pack didn't include OVERKILL pack

Yet when you refund it, 5 other sold separately DLCs AND the OVERKILL pack is included
C.The pack was $20, the rewards given are less than $3

Proof for point A. in the above quote: https://archive.is/EkImf

FTC on the topic of deception:
https://www.ftc.gov/public-statements/1983/10/ftc-policy-statement-deception
I, SUMMARY
Certain elements undergird all deception cases. First, there must be a representation, omission or practice that is likely to mislead the consumer.4 Practices that have been found misleading or deceptive in specific cases include false oral or written representations, misleading price claims, sales of hazardous or systematically defective products or services without adequate disclosures, failure to disclose information regarding pyramid sales, use of bait and switch techniques, failure to perform promised services, and failure to meet warranty obligations.5

Second, we examine the practice from the perspective of a consumer acting reasonably in the circumstances. If the representation or practice affects or is directed primarily to a particular group, the Commission examines reasonableness from the perspective of that group.

Third, the representation, omission, or practice must be a "material" one. The basic question is whether the act or practice is likely to affect the consumer's conduct or decision with regard to a product or service. If so, the practice is material, and consumer injury is likely, because consumers are likely to have chosen differently but for the deception. In many instances, materiality, and hence injury, can be presumed from the nature of the practice. In other instances, evidence of materiality may be necessary.

Thus, the Commission will find deception if there is a representation, omission or practice that is likely to mislead the consumer acting reasonably in the circumstances, to the consumer's detriment. We discuss each of these elements below.

There was also supposed to be a 250,000 dollar prize tournament during paydaycon, which was paid for during the hype train event. The event never happened. Nothing is known as to what happened with this money. Be sure to add this to any ticket sent to the FTC. https://archive.is/V6inO Archive of the HypeTrain 2015 page for confirmation of the 250k prize pool that vanished.

FAQ:

1) Isn't Overkill from bum♥♥♥♥ nowhere in Europe? 1A) Yes, but OVK/Starbreeze has an office in LA, in the USA. The Federal Govt has jurisdiction to look into this.

2) But it isn't a binding contract! 2A) See above. False advertising does, imo, cover this.

3) But I'm not from the USA. 3A) It doesn't matter. The FTC will still look at your complaint. Also, there are other consumer protection agencies for other countries, complain there if you are from those countries.

4) Trolling responses. 4A) Thanks, its only more motivation for me.

5) Don't bother. Overkill/Starbreeze are covered 5A) It still falls under false advertising and potentially fraud.

6) You're going too far. 6A) Nope. I disagree.

7) What will it take for you to stop? 7A) A full refund for myself and anyone who wants one.

8) Are you trying to sue overkill?! Don't do that! 8A) This isn't a lawsuit. This is a long term headache for Overkill and an incentive to get them to do something very specific.

9) Drills now drop 9A) The drop chance is less than 1 percent. Take that for what you will, but it heavily incentivizes buying drills, which they promised they wouldn't do. This leads one to further conclude that they did this knowing they made that promise. They added drill drops begrudgingly, and spitefully of their player base.

Sweden: http://www.konsumentverket.se/Other-languages/English-Engelska/ and http://www.lotteriinspektionen.se/en/

Australia: http://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm http://consumeraction.org.au/

For all of the EU:
http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm

If you are an EU citizen, you can go to this page and find the European Consumer Center for your country. Just scroll down until the middle, you will find something that says "Contact the Centre of your usual residence" under it you'll find a list of EU countries, click on yours and it will take you to their website.

Once there you can contact them to get more information or file a complaint straight away.

NOTICE: THIS THREAD HAS BEEN ARCHIVED ON ARCHIVE.IS. IT IS LOCATED HERE: https://archive.is/ch3C1

To find every page's archive, simply add #p<number> to the end of the URL in the search form after the final slash where <number> is a number from 1 to the last page number of the thread. CURRENT archive goes up to page number 29 and will be archived again when page 29 is full and 30 begins.
Last edited by Ghostmarauder; Dec 5, 2015 @ 3:14pm
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Showing 1-15 of 466 comments
Fyre Oct 17, 2015 @ 6:51pm 
How about undelivered COP mask? What happened to Paydaycon? etc
Ghostmarauder Oct 17, 2015 @ 6:51pm 
Originally posted by Fyre:
How about undelivered COP mask? What happened to Paydaycon? etc
That too, undelivered goods will bite them in the ass.
Mr. K Oct 17, 2015 @ 6:51pm 
don't act dumb
Originally posted by Fyre:
How about undelivered COP mask? What happened to Paydaycon? etc

Assuming the COP items come out in the next few days like they said they would, you'd have no leg to stand on there since they always advertised it as "coming later."
IrishHellbringer Oct 17, 2015 @ 6:52pm 
GOOD WORK! #SkinKickEngaged
Fyre Oct 17, 2015 @ 6:53pm 
Originally posted by burnt4crimes (╯°□°)╯:
Originally posted by Fyre:
How about undelivered COP mask? What happened to Paydaycon? etc

Assuming the COP items come out in the next few days like they said they would, you'd have no leg to stand on there since they always advertised it as "coming later."
I ain't even mad if that happens, I had no idea they said that lol. Just felt like playing and checked the forums while reinstalling and found this hornet's nest abuzz.
SPIGOT THE BEAR Oct 17, 2015 @ 6:54pm 
Originally posted by Fyre:
How about undelivered COP mask? What happened to Paydaycon? etc
The COP content is slated to be released during this event, so by the time anybody actually reads the report it would be out of date. As for PaydayCon, I thought that actually happened, wasn't that the thing where a bunch of the Payday 2 cast and devs showed up and had some party?
Adze Oct 17, 2015 @ 6:54pm 
Originally posted by Fyre:
How about undelivered COP mask? What happened to Paydaycon? etc
Paydaycon actually happened....

And on another note, I don't think the US FTC has any jurisdiction in this as Overkill/Starbreeze is a Swedish company.
Originally posted by Adze:
Originally posted by Fyre:
How about undelivered COP mask? What happened to Paydaycon? etc
Paydaycon actually happened....

And on another note, I don't think the US FTC has any jurisdiction in this as Overkill/Starbreeze is a Swedish company.

They do have an office in LA and are publicly traded in the US and well as doing business on Steam, which is a US based store front.
Fyre Oct 17, 2015 @ 6:56pm 
I thought the con was supposed to have a tournament with a cash prize determined by how much stuff of something was bought?
Ghostmarauder Oct 17, 2015 @ 6:56pm 
Originally posted by burnt4crimes (╯°□°)╯:
Originally posted by Adze:
Paydaycon actually happened....

And on another note, I don't think the US FTC has any jurisdiction in this as Overkill/Starbreeze is a Swedish company.

They do have an office in LA and are publicly traded in the US and well as doing business on Steam, which is a US based store front.
Confirmed, they are traded on NASDAQ
Originally posted by Fyre:
I thought the con was supposed to have a tournament with a cash prize determined by how much stuff of something was bought?

Due to the outcry of people who were unable to attend paydaycon, they decided to postpone the tournament and split it up into several tournament in several countries so more people could participate.
IrishHellbringer Oct 17, 2015 @ 6:57pm 
do you remember a certain swedish internet type area that wasnt touchable and how all of the sudden it was....
123 (Banned) Oct 17, 2015 @ 6:58pm 
Make it short and sweet, people. Be to the point, link evidence to Payday Con's outcome and what was promised, link evidence to the product spokesman's lies about said product, and keep it professional nomatter how angry you are with Overkill.
Ghostmarauder Oct 17, 2015 @ 7:00pm 
Originally posted by Spaghet:
Make it short and sweet, people. Be to the point, link evidence to Payday Con's outcome and what was promised, link evidence to the product spokesman's lies about said product, and keep it professional nomatter how angry you are with Overkill.
added that to the OP..
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PAYDAY 2 > General Discussions > Topic Details
Date Posted: Oct 17, 2015 @ 6:49pm
Posts: 465