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PAYDAY 2 > Bug Reporting > Topic Details
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Rokk Jun 28, 2015 @ 9:33am
1
How to find your crash.txt
If your game crashes for whatever reason, posting the contents of your crash.txt will further help both users and Overkill narrow down what is causing it.

To find your crash.txt, type (or copypaste) the following into your Start Menu, or in your Windows Explorer Address Bar:

%localappdata%\PAYDAY 2

Alternatively, navigate to C:\Users\(your windows username)\AppData\Local\PAYDAY 2. You must have hidden folders enabled for this method.

In this folder, you can find crash.txt. Make sure to copy and paste its contents into any crash-related bug report thread that you make. Do not post your crash logs in this thread! This thread is for guide purposes only. Always make your own thread if you find an issue.

Thought it would be nice to have a thread like this, so people don't have to copypaste this info every time.

Could someone perhaps sticky this info somehow?
Last edited by Rokk; Jul 13, 2015 @ 6:17am
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Showing 1-15 of 29 comments
ninja crouton Jun 28, 2015 @ 9:50am 
Make this
Originally posted by Rokk:
C:/Users/(your windows username)/AppData/Local/PAYDAY 2
Into this
Originally posted by Rokk:
C:\Users\(your windows username)\AppData\Local\PAYDAY 2
#1
Seven Jun 28, 2015 @ 10:19am 
And this
%appdata%\..\Local\PAYDAY 2
into this
%localappdata%\PAYDAY 2\
#2
Rokk Jun 28, 2015 @ 10:52am 
Originally posted by ninja crouton:
Make this
Originally posted by Rokk:
C:/Users/(your windows username)/AppData/Local/PAYDAY 2
Into this
Originally posted by Rokk:
C:\Users\(your windows username)\AppData\Local\PAYDAY 2

Right, fixed. Thanks.

Originally posted by Seven:
And this
%appdata%\..\Local\PAYDAY 2
into this
%localappdata%\PAYDAY 2\

I didn't even know that variable existed, will edit. Good catch.
Last edited by Rokk; Jun 28, 2015 @ 10:53am
#3
Whitie Jun 28, 2015 @ 1:25pm 
When i go to %appdata% --> local --> PAYDAY 2 i have only "renderer_settings.xml" and a file "saves". Is the crash text is "renderer_settings"?
#4
Rokk Jun 28, 2015 @ 1:45pm 
Originally posted by Whitie:
When i go to %appdata% --> local --> PAYDAY 2 i have only "renderer_settings.xml" and a file "saves". Is the crash text is "renderer_settings"?

If there is no file called "crash.txt", chances are you have not crashed yet, or the game fails to write it for whatever reason.

Try uploading your most recent crash dump to a site like MediaFire or MEGA. Your crash dumps can be found in Steam/SteamApps/common/PAYDAY 2. Their file names end with .mdmp.
Last edited by Rokk; Jun 28, 2015 @ 1:46pm
#5
Whitie Jun 28, 2015 @ 1:52pm 
Originally posted by Rokk:
Originally posted by Whitie:
When i go to %appdata% --> local --> PAYDAY 2 i have only "renderer_settings.xml" and a file "saves". Is the crash text is "renderer_settings"?

If there is no file called "crash.txt", chances are you have not crashed yet, or the game fails to write it for whatever reason.

Try uploading your most recent crash dump to a site like MediaFire or MEGA. Your crash dumps can be found in Steam/SteamApps/common/PAYDAY 2. Their file names end with .mdmp.
here is the link : :/www.mediafire.com/download/hsmg4r8d85ffliq/payday2_win32_release_2117156_crash_2015_6_28T18_33_49C0.mdmp (i delete "http" in front of the link, that way steam can not block the link)
Thanks for helping me :)
Last edited by Whitie; Jun 28, 2015 @ 2:04pm
#6
B Dawg (Banned) Jun 28, 2015 @ 1:53pm 
Upload to sites other than Mediafire (which is for some reason blocked by steam now)
https://www.dropbox.com/s/oxug38t1izs6l19/crashlog.txt?dl=0

Here's mine every time I try to play Golden Grin, crashing either while loading or in the in-game lobby at joining 98% or a few seconds after that.
#7
Rokk Jun 28, 2015 @ 2:19pm 
Please make your own threads for your issues, to avoid clutter.
Last edited by Rokk; Jun 29, 2015 @ 12:31am
#8
McKillem Jul 9, 2015 @ 9:52pm 
Funnily enough, I don't get any crash logs ever since the last OS reinstall around the beginning of the year. Wonder is having cyrillic letters in the profile folder name has something to do with it or not.
#9
Bluewave41 Jul 9, 2015 @ 10:08pm 
Originally posted by Troyle:
Application has crashed: access violation

------------------------------- Callstack: nvd3dum (???) ??? nvd3dum (???) ??? nvd3dum (???) ??? nvd3dum (???) ??? nvd3dum (???) ??? nvd3dum (???) ??? nvd3dum (???) QueryOglResource nvd3dum (???) QueryOglResource kernel32 (???) BaseThreadInitThunk ntdll (???) RtlInitializeExceptionChain ntdll (???) RtlInitializeExceptionChain ------------------------------- Current thread: <Unknown> ------------------------------- System information: Application version : 1.35.0 CPU : Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (4 cores); SSE; SSE2; SSE3; SSSE3; SSE4.1; SSE4.2 DirectX : 10.0 GPU : NVIDIA GeForce GTX 970 / nvd3dum.dll[10.18.13.5330] Language : @ID94cca2fdaccfc2cd@ Memory : 416331 0MB OS : 6.1.7601 (Service Pack 1) 0x100-0x1 (64 bits) Physics : threaded Renderer : DX9 threaded Sound : Realtek Semiconductor Corp. (Speakers (Realtek High Definition Audio))


The post right above yours clearly says:

Originally posted by Rokk:
Please make your own threads for your issues, to avoid clutter.

Pretty much every piece of that callstack looks to be graphics related. You're probably forcing some options in the control panel it doesn't like or you're running an old graphics driver or potentially more than one graphics card driver.

First update your graphics drivers: http://www.nvidia.com/download/driverResults.aspx/86504/en-us
Last edited by Bluewave41; Jul 9, 2015 @ 10:08pm
#10
Troyle Jul 9, 2015 @ 10:18pm 
all my drivers are up to date. i even reinstalled them 2 min ago. all setting in control panel are by default.
#11
Overkill_Joakim Jul 13, 2015 @ 6:51am 
i will try to get this sticky thank you
#12
Rokk Jul 13, 2015 @ 6:52am 
Originally posted by OVERKILL_Jocke:
i will try to get this sticky thank you

Alright, thanks a lot!
#13
Overkill_Joakim Jul 13, 2015 @ 7:29am 
now its done. sticky as glue.
#14
Pink Ranger Jan 7, 2017 @ 2:01pm 
Application has crashed: access violation

-------------------------------

Callstack:

payday2_win32_release (???) ???
payday2_win32_release (???) ???


-------------------------------

Current thread: Main
Script stack:
safe_spawn_unit() core/lib/utils/coreunit.lua:95
core/lib/utils/dev/editor/coreworlddefinition.lua:902
() =(tail
call):-1 create()
core/lib/utils/dev/editor/coreworlddefinition.lua:506 create_world()
core/lib/utils/dev/editor/worldholder.lua:110 init_game()
lib/setups/gamesetup.lua:522
core/lib/setups/coresetup.lua:394 ()
=(tail call):-1

-------------------------------

System information:
Application version : 1.61.1
CPU : Intel(R) Core(TM)2 Duo CPU E6750 @ 2.66GHz (1 core); SSE; SSE2; SSE3; SSSE3
DirectX : 10.0
GPU : NVIDIA GeForce 9600 GT / nvd3dum.dll[9.18.13.4181]
Language : @ID94cca2fdaccfc2cd@
Memory : 3070MB 504KB
OS : 6.1.7600 () 0x100-0x1 (32 bits)
Physics : threaded
Renderer : DX9 threaded
Sound : Microsoft (Speakers (High Definition Audio Device))

#15
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PAYDAY 2 > Bug Reporting > Topic Details
Date Posted: Jun 28, 2015 @ 9:33am
Posts: 29

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