Saints Row IV

Saints Row IV

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[V] IdolNinja Nov 25, 2016 @ 10:54am
Workshop patch - Fixing remaining issues
We'll be using this thread to help identify and fix any remaining workshop issues. Please post here if you are having any of the known issues, (or new ones,) so we can troubleshoot everything in one place.


WORKSHOP PATCHES TIMELINE

* Nov 22 - Patch released with Workshop support
* Nov 23 - Follow up patch released to fix missing save file issue
* Nov 24 - Follow up patch released to fix saving problems (not saving, storage error, autosave infinite loop.
* Nov 30 - Patch release that reenables the creation of .mdmp files in the game root on crash. This will help us identify and fix crashing problems after the initial workshop patch
Dec 5 - Patch released to fix weapon reload not working for controllers
Dec 14 - Default steam controller config published for SR4 which should fix the issue.
Jan 18 - Fixed Wardrobe deletion bug and reward text entries being incorrect. Added soundbank load and unload lua scripting support.
Jan 30 - Fixed missing gateway bug added some requested lua functions for modders

INFO AND FILES WE NEED

If you are having issues, we need you to do the following before reporting:
* Verify integrity of game cache
* Update your video drivers
* Unsubscribe from any mods from Workshop
* Remove any loose mods from the root of your SR4 install that you have downloaded from saintsrowmods.com or other sites.

When posting, please confirm that you have done the above, and also list:
* What region you are in (US, Australia, Germany, etc.)
* What OS you are running?
* What build of the game you are running. It should be 1498298. You can confirm this, by right clicking on the game in your library, selecting properties, clicking the Local Files tab, and looking at Current content Build ID below the buttons.


If you are having save issues or wardrobe issues, please zip and upload the entire contents of:
C:\Program Files (x86)\Steam\userdata\[your unique Steam ID#]\206420\

If you are having crashing issues, please zip and upload all .mdmp files. These dump files are generated each time the game crashes, and can be found in the root of your SR4 install where the game exe resides:
C:\Program Files (x86)\Steam\SteamApps\common\Saints Row IV\

If you are having coop crashing issues, we need mdmp files from both players.

You can upload files to dropbox or another file sharing site like:
http://www.tinyupload.com/
http://www.zippyshare.com/
http://www.filedropper.com/

Don't forget to link us to your uploaded files in the forum, along with the details of the exact issue when you do!


KNOWN ISSUES AND STATUS

* Steam controller not working (but works in SR3)
STATUS: Default Steam controller config published for SR4. Looking for feedback if this fixes the issue.

* Linux players cannot coop with Windows players.
STATUS: This will not be possible until Workshop is live for Linux as well.

* Certain players still missing save files
STATUS: Need more info.
This could either be a cloud sync issue which is pretty common (restarting the Steam client usually fixes.) You could also try starting the Steam client with elevated privileges (Right click and Run as Administrator) which some players have reported as working.

* Certain players still reporting storage error
STATUS: This issue has been around since launch, and affects other games like Just Cause 2, and TF2. It may be related to something else, and not the Workshop patch.
Known fixes for the storage error:
- Verify integrity of game cache
- Don't install SR4 on an external drive
- Start the Steam client with elevated privileges (Right click and Run as Administrator)

* Missing DLC
STATUS: Need more info
We're not able to reproduce this (DLC working fine with our testing.)

* Frequent crashing
STATUS: Need more info
Is this still happening after verifying integrity, and unsubscribing/removing all workshop and other loose mods?

* Xbox One controller not mapping correctly.
STATUS: Attempting to repro.
One player mentioned that unsubscribing from the Chipboard costume workshop mod fixed this.

* Boss character no longer importing correctly into Gat out of Hell
STATUS: Attempting to repro.
Likely related to save file format change.

OLDER ISSUES NON-WORKSHOP RELATED

We would also like to fix older issues if we can, but these will only be looked at after we have resolved Workshop patch related issues.

Saints Row IV does not work on an external HDD
More info:
http://steamcommunity.com/app/206420/discussions/0/152390014786981813/?tscn=1480613882#c152390648080872665

Johnny Gat romance option cuts off sound halfway through and teleports Gat to a different location while his triggers stay at the old location.
http://steamcommunity.com/app/206420/discussions/0/152390014786981813/?tscn=1480613882#c152390648079511685

If CID is called and killed with Abduction Gun, he becomes unavailable for the rest of the game
http://steamcommunity.com/app/206420/discussions/0/152390014786981813/?ctp=2#c152390014793471226

Coop bug in Grand Finale part 3 during freefall shaft dive. Coop partner dies and fails mission instead of landing correctly.
STATUS: We attempted to originally repro this on multiple different PCs with QA, and it worked correctly in coop on all of them. Will need more input more players on their specific hardware, software, and connections along with their coop partners (once the workshop patch issues are addressed.)
Last edited by [V] IdolNinja; Jan 30, 2017 @ 6:29am
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Showing 91-105 of 669 comments
Woah Woah Dec 3, 2016 @ 11:05pm 
There isnt any gateway on the map, but I already finished the main story.
Can you please add cheat that will unlock all gateways, but nothing else?
BTW: I have 2 65% saves, one with unlockitall cheat and one without cheating, that one hasnt got any gateaway.

Czech Republic
PC Windows 8 (x64)
build 1491355
No mods, Verified game cache integrity
Last edited by Woah Woah; Dec 4, 2016 @ 7:29am
ForCookie Dec 4, 2016 @ 3:55am 
Me and my friend have bought this game last week. We played the third Saints Row fine in co-op, then we installed the 4th Saints Row and the very beginning was fine without issues, but then I started to crash in co-op and it can be 2 mins or 10 mins before crashes and the game crashes only in co-op session, only on my PC and on my laptop (cuz I've tried to play it installing it on my laptop too). My friend is ok and hasn't crashes or other issues and I play single-player fine and haven't any issues. I have this issue when I'm a host and when my friend's a client.
answering the questions above
* What region you are in? Russia
* What OS you are running? Windows 10 (x64) (PC) WIndows 7 (x64) (laptop)
* What build of the game you are running. it's 1491355
I verified game cache integrity, I haven't mods nor workshop files loaded. My video card driver is current. My mdmp files from the game folder: http://s000.tinyupload.com/?file_id=69462632975781175238
Last edited by ForCookie; Dec 4, 2016 @ 3:58am
Quantum Dec 4, 2016 @ 7:21am 
I don't know if Volition has been actively monitoring the GOOH forum, but there seems to be multiple posts about issues related to importing the boss character from SRIV to GOOH when a new game is started (the one shown during the GOOH cut scenes). I'm guessing since the save file format changed, GOOH no-longer knows how to read the new save files and therefore can't import the boss character. I just wanted to make sure you were aware of the issue and maybe added this issue to your list. Thanks.
Last edited by Quantum; Dec 4, 2016 @ 7:21am
Nevos Dec 4, 2016 @ 8:35am 
Originally posted by Quantum:
I don't know if Volition has been actively monitoring the GOOH forum, but there seems to be multiple posts about issues related to importing the boss character from SRIV to GOOH when a new game is started (the one shown during the GOOH cut scenes). I'm guessing since the save file format changed, GOOH no-longer knows how to read the new save files and therefore can't import the boss character. I just wanted to make sure you were aware of the issue and maybe added this issue to your list. Thanks.

Ah so that explains why it doesn't work now, it has been quite a while since I played any Saints Row games and I have missed out on having my character imported into this game when I had the chance. It would be great to see if and when this could be updated to fix this feature. :sr4fleurdelis:
#Sippy Dec 4, 2016 @ 9:34am 
My plan was to complete all Saints Row 100% with all achievments. One Achievment is impossible in Saints 3 and 4 -> Create an Charakter and share him online? Is there any trick or update this ♥♥♥♥.. Such problems are nasty..
Woah Woah Dec 4, 2016 @ 9:47am 
Originally posted by #Sippy:
My plan was to complete all Saints Row 100% with all achievments. One Achievment is impossible in Saints 3 and 4 -> Create an Charakter and share him online? Is there any trick or update this ♥♥♥♥.. Such problems are nasty..
Plastic surgery
RoboPond Dec 5, 2016 @ 12:09am 
Originally posted by #Sippy:
My plan was to complete all Saints Row 100% with all achievments. One Achievment is impossible in Saints 3 and 4 -> Create an Charakter and share him online? Is there any trick or update this ♥♥♥♥.. Such problems are nasty..

Go to Planet Zin (or Planet Saints in SR3) and open the store and go to character gallery to upload your character to the official Saints Row website. (A separate account will need to be created for the Saints Row website.)
[V] IdolNinja Dec 5, 2016 @ 2:58am 
Build 1498298 was pushed out that includes the weapon reload X button fix.

Originally posted by Quantum:
issues related to importing the boss character from SRIV to GOOH when a new game is started

Likely related to the save file format change. Will add it to the list to look at.
Mr.OTZ Dec 5, 2016 @ 2:59am 
good job

weapon reload fix now

but 360 control still have Other problem


if you stand

inventory wheel pause "YES"

into the game do any action

360 control vibration have very high Probability not work until Reopen all game


but if inventory wheel pause stand "NO"

into the game even inventory wheel pause change "Yes"

360 control vibration no any problem

this is small bug but still need fix
Last edited by Mr.OTZ; Dec 5, 2016 @ 3:03am
Shadeblack Dec 5, 2016 @ 3:29am 
Has anyone sent the crash information yet? Is there any progress on the fix?
DarkSeti Dec 5, 2016 @ 11:11am 
Originally posted by MysticalShadow86:
Originally posted by #Sippy:
My plan was to complete all Saints Row 100% with all achievments. One Achievment is impossible in Saints 3 and 4 -> Create an Charakter and share him online? Is there any trick or update this ♥♥♥♥.. Such problems are nasty..

Go to Planet Zin (or Planet Saints in SR3) and open the store and go to character gallery to upload your character to the official Saints Row website. (A separate account will need to be created for the Saints Row website.)

Though if you are playing on Linux, you are out of luck - the SR4 community feature has never been working so far in the Linux port of SR4.
Shadeblack Dec 5, 2016 @ 11:27am 
I'm angry with this game, because I was on the last mission. So, my game just freeze in the final boss. ;( I checked, but my game did not create the .mdmp files...
JadetheRipper Dec 5, 2016 @ 12:36pm 
I'm going to say it, but what about that irritating issue where in a lot of missions the wrong subtitles for your character's lines appear? It's a little annoying, but it isn't game breaking or anything...just annoying.
[V] IdolNinja Dec 5, 2016 @ 12:40pm 
Originally posted by JacktheRipper:
I'm going to say it, but what about that irritating issue where in a lot of missions the wrong subtitles for your character's lines appear? It's a little annoying, but it isn't game breaking or anything...just annoying.

The reason is that each voice has different dialogue, and the subtitles match to (I believe) player 1 male.
Quantum Dec 5, 2016 @ 6:51pm 
Originally posted by V IdolNinja:
Build 1498298 was pushed out that includes the weapon reload X button fix.

Originally posted by Quantum:
issues related to importing the boss character from SRIV to GOOH when a new game is started

Likely related to the save file format change. Will add it to the list to look at.
I did some testing, and it seems to import the most recent saved game in the old format. So if there are saved games in both the new and old formats, it will still import something. Essentially, it imports the boss character from the last game saved before the November 22 patch.

In one reported case where it didn't import anything, ALL saved games were in the new format: https://www.saintsrowmods.com/forum/threads/14763
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Date Posted: Nov 25, 2016 @ 10:54am
Posts: 669