Cannot run the game with windows 10

[BamBoozzled]

Hello everyone I need your help. My pc is brand new and I wanted to play ak cit as m first game but I cant seem to get it to open. I get a error message saying "Could not load file or assembly.Microsoft.DirectX.Direct3D" it goes into this who list of errors

I have tried the following

* Uninstall and Reinstall the game
* Verify the game files and restarted
* Manually downloaded direct x from windows
* Unistal pschx
* Went into windows features and turned 3.5 on and 4 off and still get the same error message

Any help is appreciated

[JonoAMano]

We need to see that list of errors. Let the game crash again so you can copy and paste the error message in its entirety into this topic. Windows 10 and "PC is brand new" doesn't tell us much, so list your PC specs including RAM and system (32-bit or 64-bit), and video card including VRAM.

Uninstalling and reinstalling is almost always going to be a waste of time, you're more than likely going to reinstall or redownload the same problem. Patching and verifying is usually going to be more effective and timely. You already verified, another time won't hurt:
1. Select game in Steam Library, right-click Properties, then Updates to choose Automatic Updating and to Allow Background Downloads.
2. Select game in Steam Library, right-click Properties, then Local Files and Verify Integrity of Game Cache.

Did you run the DXSETUP installer in your Setup folder?
Steam \ steamapps \ common \ Batman Arkham City GOTY \ Setup \ DxRedist \ DXSETUP

[SmellAKush]

Same problem ... cant run batman on w10

[BamBoozzled]

Originally posted by JonoAMano:

We need to see that list of errors. Let the game crash again so you can copy and paste the error message in its entirety into this topic. Windows 10 and "PC is brand new" doesn't tell us much, so list your PC specs including RAM and system (32-bit or 64-bit), and video card including VRAM.

Uninstalling and reinstalling is almost always going to be a waste of time, you're more than likely going to reinstall or redownload the same problem. Patching and verifying is usually going to be more effective and timely. You already verified, another time won't hurt:
1. Select game in Steam Library, right-click Properties, then Updates to choose Automatic Updating and to Allow Background Downloads.
2. Select game in Steam Library, right-click Properties, then Local Files and Verify Integrity of Game Cache.

Did you run the DXSETUP installer in your Redist folder?
Steam \ steamapps \ common \ Batman Arkham Asylum GOTY \ redist \ DirectX \ DXSETUP

DUDE YOU ARE AMAZING THE DX SETUP WORKED!!!

[JonoAMano]

BamBoozzled, good job despite my posting the wrong directory, now corrected. Windows 10 lacks the legacy redistributables. Thankfully, these are provided for all the Arkham games.

[Skadooosh]

AND THEN WHAT AFTER INTEGRITY OF GAME CACHE ?

[JonoAMano]

Read my entire revised comment, the installer directory is listed below the patch and verify advice. Don't type with all caps, looks like you're SHOUTING.

[SmellAKush]

the application was unable to start correctly 0xc0000007b

[SmellAKush]

and i cant installer dx ( an internal system error occured
please refer to DXError.log and DirectX.log

[JonoAMano]

SmellAKush, try the .NET Frameworks and VCRedist installers:
Steam \ steamapps \ common \ Batman Arkham City GOTY \ Setup \ dotnetfx35
Steam \ steamapps \ common \ Batman Arkham City GOTY \ Setup \ vcredist_x86

[SmellAKush]

vcredist is ok but dotnetfx35 not start
when i click him nothing happen

[SmellAKush]

same problem brotha... feelsbadman

[SmellAKush]

all the game i try to start have the same problem wtf is happen guys

[zenfoldor]

I wanted to say thank you to JonoAMano for helping me figure this out. He wrote, "Did you run the DXSETUP installer in your Redist folder?
Steam \ steamapps \ common \ Batman Arkham Asylum GOTY \ redist \ DirectX \ DXSETUP" and once I did that this worked after nothing else did. Thank you so much!

[MTU]

Originally posted by JonoAMano:

We need to see that list of errors. Let the game crash again so you can copy and paste the error message in its entirety into this topic. Windows 10 and "PC is brand new" doesn't tell us much, so list your PC specs including RAM and system (32-bit or 64-bit), and video card including VRAM.

Uninstalling and reinstalling is almost always going to be a waste of time, you're more than likely going to reinstall or redownload the same problem. Patching and verifying is usually going to be more effective and timely. You already verified, another time won't hurt:
1. Select game in Steam Library, right-click Properties, then Updates to choose Automatic Updating and to Allow Background Downloads.
2. Select game in Steam Library, right-click Properties, then Local Files and Verify Integrity of Game Cache.

Did you run the DXSETUP installer in your Setup folder?
Steam \ steamapps \ common \ Batman Arkham City GOTY \ Setup \ DxRedist \ DXSETUP

I looked for the setup file put i can't find it in the game files at all

[JonoAMano]

Mikey, it's the only Application in that folder. Even it's icon differs from the others. Open the DxRedist folder, click the letter D on your keyboard, scroll down a little and you'll see the DXSETUP.exe application. Its bluish icon will distinguish it from the other files.