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If you feel that you would like a refund, we encourage you to utilise Steam’s refund policy. The smart folks at Steam have set it up with situations like these in mind. We wouldn’t begrudge anyone from doing so.""
That Not True ... Steam Refuse to Refound if we have play more Than 2 hours .. i'm Sad, a game i like will be never finished and i cannot be refounded to take another Game..
True. As much as I adored the game premise, I wasn't willing to keep the game if it's going to be abandoned. I wrote steam support twice, explaining the situation, and they still denied refund.
Look, 30€ is not nothing. I know it wasn't your fault, but at that point I would have rather have that money for something else.
As it is, with a dead game in my library that I can't refund, this will inevitably sour my expectations going forward from these devs and publisher. It is what it is.
no offence to the dev team, but saying it's not their fault is not really being correct, having a game in ea for a year or two and then saying we can't finish is one thing, but putting it on EA and 4 months later saying we can't afford to work on it cause not enough people bought it is a lame excuse, making a game is not just about doing code, it's also about proper planning ahead, you can't make half a game and just hope you be able to sell enough to be able to finish it. the planning of it was bad, even worse when you have more than one game in the pipeline, if you don't have the money in advance to complete a game but just going on and work on more games at the same time, this is bad work ethics, whoever is in charge of finances/planning over there should be fired.
it is not fair while everyone is trying to make a living in this hard times, 4 months after EA game is stop and i just lost money cause of steam not willing to make refund cause of the time passing.
Absolutely, it is our fault. And we take full responsibility for it. There could have been a lot of things done differently -- we could've watched the market conditions a bit closer, shifted our development focus, made decisions earlier.. But hindsight is always 20/20 and we really did our best. Indie Publishing is really, really hard.
Although I just want to correct a few things in your writeup, if that's okay:
- Most creative projects, especially indie video games, rely heavily on grants and funding. We're no exception. We've never had the backing and/or funding that AAA titles have. Like we mention in this FAQ, we had 3-4 serious, large deals on the table -- each one enough to pull us through to full release -- that all pulled out at the last minute. It wasn't really a matter of "not being able to afford it because no one brought", but if we performed well during EA things would certainly be easier, indeed.
- I'd suggest that while the game isn't finished, it's had a lot of love, effort and hours spent on patches and updates. It's definitely enjoyable to play, at least for some folks.
- We've been quite clear and communicative about Solium Infernum throughout the whole journey of Jumplight Odyssey. And it was by absolutely no means an easy decision to say goodbye to JLO. As we explain in the FAQ, it became a matter of either releasing no game and shutting the studio, or releasing SI and protecting the other half of the studio's jobs.
- Thank you for having enough faith to buy the game. I'm really sorry you've used that money and feel like it's not well-spent. In a perfect world with infinite funding, we'd be able to deliver a perfect product for you to enjoy. I'm sorry that's not the reality, unfortunately. We're also literally unable to operate outside of Steam's refund policy. We've asked. You can, if you haven't already, reach out to them directly to make a case.
Just to be clear, i wasn't actually blaming the dev team, who i'm sure worked hard on the game, i'm more blaming the management, even as Indie studio, there should be planning ahead and not making a a risk like that, there are a lot of other staff that could of been done in order to test the water, maybe even getting some kind of fund me or other staff like that, but releasing a game when you know you can only afford a few months unless you sell a certain amount, is just poor planning.
That being said i hope you all get better deals with your other games, and maybe make enough money to at some point return and actually finish this game, or maybe even sell the IP to a different company.
I'm a big anime fan so as soon as I seen the EA release window I was right on board. Picked the game up day one and ran head long into a laundry list of bugs. But hey, its early access. The dev's seem cool and it will get patched eventually I thought. Plus I have that huge humble bundle library that I've been meaning to through so I can wait a bit.
Seen the news today, 4 months in with only 2.5 hours playtime in game. Yeah okay. Very little chance of the game ever getting a full release, but if it does I can pick it up then full price. I raise x2 tickets to steam support asking for a refund and I get a copy paste answer from I'm guessing a robot that as it's over 2 weeks since purchase they're rejecting my refund. I cannot speak to a person and there does not appear to be a way to raise a complaint or anyway to see if a human can take a look at the case so, as of right now, I'm stuck.
Steam does not make refund if more than 2 hours of play or 14 days have passed. Steam doesn't care that the entire development team is fired and the game may never come out. So if buyers fall under these return restrictions, then the answer from Steam is “Nope”
I bought it at the start. I only played it for 30 minutes, I liked it, but then I didn’t have the opportunity to play it and I decided to wait for the release. Accordingly, more than 14 days have passed since the purchase. The refund was denied according to Steam rules.
To be honest, right now I have little hope that development will continue. Most likely the game will drown in the abyss of Steam forever.
We all know steams return policy and what early access means. I have skipped getting games because I didn't think the hour or so was enough time to really evaluate it. So just relax let the rest of us who really believed and loved the game to come here and lament,show support or even a little mourning of a game we will surely miss and be sad that it will not be finished anytime soon if at all.
To the devs the coders the art managers etc and then some thank you! All of you were on an awesome project that had serious potential from my stand point and I appreciate it. I am sad why can't I get a sweet updated ftl with a little rimworld spliced in why dear gaming gods why! I even watched Star blazers for all of you. And now I can't get that time back 😞. I was really looking forward to the other ships and captains. Hopefully there was one where the adventure never ended.
But as with most I read the horrible news yesterday. I panicked ran to my steam app and loaded up the discussion board. Maybe it is some other gamig company maybe there is some more news the news article had missed. But no it was true jump light odyssey was dead in the water.
My only final thought is I know you are very much against releasing the base code or letting us toy with it on workshop. But don't they still have to buy the base game to use it? Don't you still get payed? You really want to help those people that got laid off? Then let us finish the game for you and if you really wanted you could give that money to them. We can save this game if you let us. Once again appreciate everything
Sincerely,
A sad gamer
At the very least, you should give people £25 off the other game you're using our money fund. Otherwise, you've basically baited and switched on people.
2. What about our 30 bucks? Just "Sucks to be you, I guess..maybe we'll work on this in the future, hahah."
Authorize Steam to issue refunds. This is absurd. This like the George Santos of Game devs.
"We aren't working on it anymore, oopsie..did we leave it up on Steam for a few more suckers to buy it..my bad...I guess i'll (never issue refunds)...."
It's not feature complete. Give us our money back. Stop selling EA games if you can't commit to the funding.
I was looking forward to the amazing prospects this game had the outlook to become.
But that still won't change the fact of yet another game in EA not being finished.
Considering that the game was "more than 20 euro", I cannot say it was an insignificant amount of money, as 20 euro can buy a person quite a bit of groceries or another game.
I personally would be happy about a 15 or 20 euro partial refund, and yes I attempted to get one, but Steam straight up refused said refund on the grounds of their "refund within 14 days policy", so as it is right now, the "refund" statement in this announcement sadly isn't true.
This is a sad situation regardless of which side you view it from, Developer, Customer, even the Investor side in this current situation, the game had started to slowly take shape and it had the outlook to be a TON of fun for me personally, but reality must be faced, even though it is sad.
P.S. The news makes me quite sad, I was looking forward to what would have become an amazing game.