Support thread: report your issues here!

[fablegrimoire]

If you encounter any issue or bug while playing The Symbiant, you can talk about it here.

I saw many achievements unlocked when launching the game

You can delete all achievements at once through the following method:
- Title screen >>> Extras >>> Achievements
- Click "Reset Achievements >" and confirm
- All your achievements will be removed off the game itself and Steam

Where can I see the artbook/CG pack?

Open the game's installation folder. All extra content you've purchased is stored in the "EXTRA" subfolder!

Display issue that cuts the images strangely

- hold the SHIFT key while clicking the game launch button
- a grey screen will appear instead of the game, that's normal
- select "Force GL2 Renderer", then "Quit"
- Restart the game.
- If the issue persists, go to that grey menu again and select "Force ANGLE2" Renderer" instead

The patch isn't working

On the Steam client:
- Go to Steam >>> Settings >>> Download tab
- Click "Delete the download cache" at the bottom of that menu
- Confirm. Steam client will be restarted
- Re-install the patch

패치가 누락되었습니다.

한국에서 패치가 금지되었다는 공지를 받았습니다. 불편을 드려 죄송하지만, 저희가 통제할 수 없는 상황임을 양해해 주시기 바랍니다. 트위터 @HeartCoreDev에서 자세한 정보를 확인할 수 있습니다. 우리는 더 이상 말할 수 없습니다. 그렇지 않으면 우리는 금지될 것입니다.

Я хочу купить игру, но она недоступна в России.

Воспользуйтесь VPN и отправляйтесь в Казахстан или Турцию, чтобы купить игру. В противном случае купите нашу игру на Boosty: boosty. to / heartcoredev (без пробелов)

Hope that helps.

[Monoceros525]

Hi there, just a quick note, in the route where Brahve asks for non-consensual sex to get Oatith back the subtitles say "Don't be naif" instead of "Don't be naive"

[fablegrimoire]

Originally posted by Monoceros525:

Hi there, just a quick note, in the route where Brahve asks for non-consensual sex to get Oatith back the subtitles say "Don't be naif" instead of "Don't be naive"

Thanks for the notice, but "naif" an alternate wording of the word "naive": https://en.wiktionary.org/wiki/naif

We're still on the lookout for typos though.

[939711962]

Hello, I just installed the game but when I open gallery all the cg already appears and the complete cg achievement pops up every time even after I choose reset achievements. Same thing goes for other categories in the extra tab. I prefer unlocking contents by myself so I want to know if there's anyway I can fix this?

[fablegrimoire]

Originally posted by 939711962:

Hello, I just installed the game but when I open gallery all the cg already appears and the complete cg achievement pops up every time even after I choose reset achievements. Same thing goes for other categories in the extra tab. I prefer unlocking contents by myself so I want to know if there's anyway I can fix this?

Can you please give me the build version of the game? It's something like "S-1.1.3" that appears on the bottom right of the title screen. We have received similar report before and thought the issue had been resolved with the latest version.

You could erase the data of the game by deleting:
- TheSymbiant/game/saves/persistent
- /AppData/roaming/renpy/TheSymbiant-1625678066/persistent

Try doing this and launch the game again, this should help. If you still see unlocked achievements, you can go to Title Screen => Extras => Achievements and click "Reset all achievements".

[939711962]

Originally posted by fablegrimoire:

Originally posted by 939711962:

Hello, I just installed the game but when I open gallery all the cg already appears and the complete cg achievement pops up every time even after I choose reset achievements. Same thing goes for other categories in the extra tab. I prefer unlocking contents by myself so I want to know if there's anyway I can fix this?

Can you please give me the build version of the game? It's something like "S-1.1.3" that appears on the bottom right of the title screen. We have received similar report before and thought the issue had been resolved with the latest version.

You could erase the data of the game by deleting:
- TheSymbiant/game/saves/persistent
- /AppData/roaming/renpy/TheSymbiant-1625678066/persistent

Try doing this and launch the game again, this should help. If you still see unlocked achievements, you can go to Title Screen => Extras => Achievements and click "Reset all achievements".

The version is S-1.1.6
I got it fixed by removing everything under both folders you mentioned, thank you. I think it might be because I tried the demo version first? Everything was unlocked in the beginning for the demo version, and that might have carried on to the main game. Anyways, thank you for the help.

[fablegrimoire]

Originally posted by 939711962:

The version is S-1.1.6
I got it fixed by removing everything under both folders you mentioned, thank you. I think it might be because I tried the demo version first? Everything was unlocked in the beginning for the demo version, and that might have carried on to the main game. Anyways, thank you for the help.

Glad it worked and thanks for letting me know! I'll check the demo build and see if I can fix it for future players.

[淤]

不是遊戲操作的BUG, 就是講一下語音沒出現。 在兩年後的劇情, 卡亞瑪空港, 朱婗說她要去幸運7酒吧的最後一句: "好吧, 那我要出門了。祝你逛得開心！"語音是丹亞,而不是朱婗。

[Hamster]

Hi. First i buy only "The Symbiant", but later i will see what all erotic content was in PG-13 Artbook & CG Pack, so i buy it. But its not work. I reinstall games a few times and delete the download cache, but its still not work. I still can't see notning new, only what i have before i buy pack. Can u help me pls?

[fablegrimoire]

Originally posted by Hamster:

Hi. First i buy only "The Symbiant", but later i will see what all erotic content was in PG-13 Artbook & CG Pack, so i buy it. But its not work. I reinstall games a few times and delete the download cache, but its still not work. I still can't see notning new, only what i have before i buy pack. Can u help me pls?

Hello, inside the game, you can click the "DLC" button to open a folder containing the .pdf artbook and the folder of CGs. Note that these are just image files and not the game itself.

If you are looking for the erotic scenes inside the game, you can get them as a free DLC on Steam. You need to enable adult content on your account settings. We are not allowed to explicitly talk about R18 content on the game's Steam page.

If you are from Germany, China or Korea, please refer to this link instead:
https // heartcoredev . itch . i o / smb- 18 patch (remove all spaces)

[Hamster]

Originally posted by fablegrimoire:

Originally posted by Hamster:

Hi. First i buy only "The Symbiant", but later i will see what all erotic content was in PG-13 Artbook & CG Pack, so i buy it. But its not work. I reinstall games a few times and delete the download cache, but its still not work. I still can't see notning new, only what i have before i buy pack. Can u help me pls?

Hello, inside the game, you can click the "DLC" button to open a folder containing the .pdf artbook and the folder of CGs. Note that these are just image files and not the game itself.

If you are looking for the erotic scenes inside the game, you can get them as a free DLC on Steam. You need to enable adult content on your account settings. We are not allowed to explicitly talk about R18 content on the game's Steam page.

If you are from Germany, China or Korea, please refer to this link instead:
https // heartcoredev . itch . i o / smb- 18 patch (remove all spaces)

I check my adult content on account settings and all is allowed there. But i still have nonthing(( And i don't know, it's ok, or not, but whene i open DLS I too haven't nothing 18+. Why i havent this content in my game?(

[fablegrimoire]

Originally posted by Hamster:

I check my adult content on account settings and all is allowed there. But i still have nonthing(( And i don't know, it's ok, or not, but whene i open DLS I too haven't nothing 18+. Why i havent this content in my game?(

Do you use Discord? If so, can you join our server and post screenshots of your main menu + "Options" menu?

Here's the link:
https://discord.gg/nJgzCxUcA2

We need more information to be able to help you.

[Hamster]

Originally posted by fablegrimoire:

Originally posted by Hamster:

I check my adult content on account settings and all is allowed there. But i still have nonthing(( And i don't know, it's ok, or not, but whene i open DLS I too haven't nothing 18+. Why i havent this content in my game?(

Do you use Discord? If so, can you join our server and post screenshots of your main menu + "Options" menu?

Here's the link:
https://discord.gg/nJgzCxUcA2

We need more information to be able to help you.

Yes, i have. I will write u there

[Yangyang]

Hello.I downloaded the game, but when I opened it, it crashed.

I'm sorry, but an uncaught exception occurred.

Before loading the script.
ValueError: unsupported pickle protocol: 5

-- Full Traceback ------------------------------------------------------------

Full traceback:
File "renpy/bootstrap.py", line 275, in bootstrap
renpy.main.main()
File "renpy/main.py", line 427, in main
renpy.loader.index_archives()
File "renpy/loader.py", line 263, in index_archives
index = handler.read_index(f)
File "renpy/loader.py", line 135, in read_index
index = loads(zlib.decompress(infile.read()))
File "renpy/compat/pickle.py", line 45, in loads
return cPickle.loads(s)
ValueError: unsupported pickle protocol: 5

Windows-10-10.0.22621 AMD64
Ren'Py 7.6.0.23050611

Tue Jan 30 20:01:30 2024

[fablegrimoire]

Originally posted by sagakiller:

Hello.I downloaded the game, but when I opened it, it crashed.

Hello,

Can you please tell us:
- the build version (should be something like S-1.1.X)
- whether or not you installed the adult patch
- where you got the patch

Right now it seems like you applied the The Symbiant Re:Union patch in The Symbiant's. Their respective patches are uncompatible with the other game.

[Yangyang]

Originally posted by fablegrimoire:

Originally posted by sagakiller:

Hello.I downloaded the game, but when I opened it, it crashed.

Hello,

Can you please tell us:
- the build version (should be something like S-1.1.X)
- whether or not you installed the adult patch
- where you got the patch

Right now it seems like you applied the The Symbiant Re:Union patch in The Symbiant's. Their respective patches are uncompatible with the other game.

Thank you for your response, I used the correct patch and the issue has been resolved. Thanks again and love your game.