Crash on Windows 11

[Naxterra]

Hello

I am using Windows 10 Style on my Windows 11. When I try to move an icon from the start menu to the right area, explorer is crashing. Why is that?

Here is the log from Event viewer.
Name der fehlerhaften Anwendung: Explorer.EXE, Version: 10.0.22621.755, Zeitstempel: 0xbcd85d13
Name des fehlerhaften Moduls: Start10_64.dll, Version: 1.3.1.0, Zeitstempel: 0x634d86c7
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0000000000102952
ID des fehlerhaften Prozesses: 0x0x2624
Startzeit der fehlerhaften Anwendung: 0x0x1D9018A19E8B274
Pfad der fehlerhaften Anwendung: C:\WINDOWS\Explorer.EXE
Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Stardock\Start11\Start10_64.dll
Berichtskennung: 8888c407-e573-48b1-9c7a-7e96499569be
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

[MagnumPCI]

Hello,

Sorry to hear you are having trouble.

Faulting Application Name: Explorer.EXE, Version: 10.0.22621.755, Timestamp: 0xbcd85d13 Bad Module
Name: Start10_64.dll, Version: 1.3.1.0, Timestamp: 0x634d86c7
Exception Code: 0xc0000005
Error Offset: 0x0000000000102952 Bad Process
ID: 0x0x2624 Bad Application Start Time: 0x0x1D9018A19E8B274

Bad Application Path: C:\WINDOWS\Explorer.EXE
Faulting module path: C:\Program Files (x86)\Stardock\Start11\Start10_64.dll
Report ID: 8888c407-e573-48b1-9c7a-7e96499569be
Full name of the faulty package:Application ID, which is relative to the faulty package:

From what you have written, you mean this action, yes?

https://cdn.stardock.us/support/uploads/2022-11-27_11-17-12.mp4

If that is not what you mean, could you also post a video of the act?

What version of Start 11 and I need the exact version of Windows 11 from Winver.exe (a screenshot of that window would be fine).

What would help us the most is a full dump of the crash. How to get that can be seen here:

https://support.stardock.com/space/SS/1347321935/Manually+Collecting+Start+Crash+Dumps

That usually creates very large files but if you could upload one to a cloud drive service of your choice (GoogleDrive, DropBox, etc) and share a link here, that would be very helpful.

Thanks,
Sean Drohan
Stardock Product Lifecycle Manager

[Naxterra]

Hello

Here is my video file.

https://app.screencast.com/bumpA2rP20SlY

and here is my dump file

https://drive.google.com/file/d/10Ya4B-07SDZBnHgIbrwXkLLhMIaHNxiz/view?usp=share_link

[MagnumPCI]

What concerns me out of the gate is you have nothing at all on the right.

If you right-click the right side, and create a group, can you then move an icon to that newly created group? Example:

https://cdn.stardock.us/support/uploads/2022-11-29_16-12-01.mp4

Sean Drohan
Stardock Product Lifecycle Manager

[Naxterra]

If I manually add an shortcut via pin to Start11 button, it adds without crashing. After I add a shortcut to the right side, I am able to drag & drop without issues, but when right side is empty, it always crashes on drag & drop action.

[MagnumPCI]

Hi Naxterra,

We were able to reproduce it and I have placed an internal ticket for it.

Internal ref: ODNT-4815

Thank you very much for the feedback.

Sean Drohan
Stardock Product Lifecycle Manager

[MagnumPCI]

A fix for the crash you found was included in Start11 Beta 1.35. It's only available for Stardock purchases right now but a general release everywhere (inc here on Steam) is not far away.

https://forums.stardock.com/515472/get;3869227

Again, thanks for the heads up.

Sean Drohan
Stardock Product Lifecycle Manager

[Naxterra]

Thanks for the fix. I will wait for Steam release