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My RMA also took really long to process on their end. Ended up being something like 13 business days (read: business days, no weekends and such included) before they sent it out, but you should definitely ask Support for an update for your RMA device on your original ticket
The issue we are talking about looks like this: https://imgur.com/a/ajplNv1
Basically the frame stops, after a 1-3 seconds the screen turns black, and the frame returns. The audio keeps playing, but you need to exit the game via Steam menu. This problem can happen to all games, irrespective of the "Steam Deck verified" status.
Things to try:
1. Reset the steamdeck by doing the volumedown + quick access + turn on
2. Factory reset the unit
3. Try different proton versions (including experimental (including bleeding edge))
4. (Optional) Try different proton launch options
5. Try block the light sensor (which regulates brightness) or turn off auto brightness
6. Verifying game files
7. Check whether your microSD is faulty (try playing without the microSD card)
8. Put the steam deck into storage/battery mode ((a) Power the Steam Deck down normally (choose Shut Down from the Power menu).(b) Hold down the Volume+ button and press the power button. The Steam Deck should boot into the BIOS menu. (c) Using the D-Pad and A to select, navigate to "Setup Utility". (d) Navigate to the Power Menu. (e) Choose Battery storage mode, and confirm. (f) You should see the Steam Deck power off, and the power LED will blink three times to confirm battery storage mode. Wait a few minutes, then plug the Steam Deck in to the provided power supply and turn on the Steam Deck.)
9. Re-image the steam deck (https://help.steampowered.com/en/faqs/view/1B71-EDF2-EB6D-2BB3)
10. (Optional) This happened to temporarily work for me: set the GPU clock to max. Everything working fine now, but every other clock produces the same error? GPU at fault.
11. If you fully want to verify that the GPU is at fault, go to desktop mode, launch the console, use journalctl and look for amdgpu erros. The problem should be ring gfx_0.0.0 timeout.
If you tried everything above, and nothing has improved (and you get conclusive evidence from 10 and 11), then I would recommend to start the RMA process. I would not start the RMA process before doing the steps above (and the support will ask you to do some of the steps mentioned above).
The RMA process can take 10 more business days. This means you might not have the deck for up to three weeks.
My new unit works flawlessly.
Hope this helps other (old and new) people in this thread.
I think it is a hardware issue, the cooling breaking or something because the fan would not activate and the wattage used by the CPU/GPU was less than a watt.
I have now checked the journalcpl and found that I have the amdgpu error with "ring gfx_0.0.0 timeout".
Are you sure that the gpu is fault?
In other words, I can't avoid an RMA process and it's a hardware error here?
I have yet to hear from anyone with this exact issue who managed to fix it permanently in any way that goes beyond 'I did xyz (standard troubleshooting step) and it disappeared!" only for them to come back later saying 'Nope, the issue came back'.
I'm afraid RMA is the only "safe" bet here
Thank you very much! I have now submitted a support ticket and will post the statuses here to record how long the support takes.
If there is an exchange, I will of course report how well my exchange device works.
Otherwise the Steam Deck is absolutely great!
Totally agreed, it's an awesome device and it hurts to have to send it back because of something like this, but when it's back and running well it'll all be worth it
Hope your RMA goes quick and you get a perfect Deck fast mate
This afternoon I carefully packed the Stream Deck in the original packaging and sent it back. The Steam Deck is on its way to Valve, I'm from Austria by the way.
EDITED:
04.07. shipped to valve rma center in netherlands
08.07. arrived at rma center
12.07. replacement delivery started from netherlands
15.07. replacement delivered at 9:45h
10 business days so far:
2 days valve
8 days delivery
Thank you Valve for your fast support!
Now i will check and play with my „new“ Steam Deck
Screen flashes black when i navigate through the settings menus
Screen will go black and then back to the game, but the game is frozen and only audio in the background
sometimes i can Steam + B to exit the game to restart the game
I'm opened an RMA ticket, hopefully i can get a cross shipped RMA.. hate to have to wait weeks and weeks.