Technical Issues

[tau]

Thread for technical issues and bugs

[aphfid]

The puzzles look lovely and the package seems very nice overall, but I can't seem to rotate the pieces.

In the settings it says the right mouse is used to drag the tabe or rotate a piece. I can grab and drag the table using the right mouse but I can't rotate pieces using the right mouse button. I've tried a basic right click, holding the right mouse button over the piece, trying to grab a corner. Is there a special technique for how the right mouse is supposed to be used that I am missing? I've played a few other jigsaw packages and not had any issues with rotation before.

I've also noticed that if I try to drag the table after trying to rotate a piece, it takes a while before the drag table responds. If I just drag the table without trying to rotate a piece first, the response is instant.

[tau]

Originally posted by aphfid:

The puzzles look lovely and the package seems very nice overall, but I can't seem to rotate the pieces.

In the settings it says the right mouse is used to drag the tabe or rotate a piece. I can grab and drag the table using the right mouse but I can't rotate pieces using the right mouse button. I've tried a basic right click, holding the right mouse button over the piece, trying to grab a corner. Is there a special technique for how the right mouse is supposed to be used that I am missing? I've played a few other jigsaw packages and not had any issues with rotation before.

I've also noticed that if I try to drag the table after trying to rotate a piece, it takes a while before the drag table responds. If I just drag the table without trying to rotate a piece first, the response is instant.

Hi! To use Rotation option, you need check On checkbox here https://prnt.sc/24yctrm
Next to this, RMB click in game
Guide here https://steamcommunity.com/sharedfiles/filedetails/?id=2697962322

Please keep us informed and happy New Year!

[aphfid]

Thanks for that. Now the pieces rotate.

But now every piece has a shadow.

Sometimes less is more. I find most jigsaw puzzle games spoilt by options that can't be turned off - things like timers and shaking pieces and other dynamics meant to make it more interesting than the basic jigsaw puzzle experience. The shadows fall into this category. Some people might like them, but personally, I find it totally offputting.

[tau]

Originally posted by aphfid:

Thanks for that. Now the pieces rotate.

But now every piece has a shadow.

Sometimes less is more. I find most jigsaw puzzle games spoilt by options that can't be turned off - things like timers and shaking pieces and other dynamics meant to make it more interesting than the basic jigsaw puzzle experience. The shadows fall into this category. Some people might like them, but personally, I find it totally offputting.

Hi! Interesting opinion about shadows. We will think about it, thank you for feedback!

[Dev]

In the next update the intensity of the shadows will be twice as weak. Perhaps in the future, we will make it adjustable.

[aphfid]

https://steamcommunity.com/sharedfiles/filedetails/?id=2704319259

What percentage of people do you estimate will close your package and never look at it again after being confronted with this? Most wont bother to tell you. They'll just never look at your package again.

I'd really like to see your package be a success, which is why I'm giving this feedback. For the most part your package is beautiful, but the shadows are awful. I'm sorry to the dev who is attached to them and doesn't want to let them go. But if you are going to force this "feature" on people, you are going to reduce the number of people buying your product. They really should be optional.

[Dev]

Well, it looks like a bug! We don't have a dev who would like such shadows :) I'm trying to reproduce this but so far without much success, it will take some time. Thank you for reporting this!

This is what shadows should look like when the pieces are not being moved:
https://steamcommunity.com/sharedfiles/filedetails/?id=2704644963

[Dev]

Any ideas why Steam doesn't show my shared screenshot link like a picture? Steam formats it just like a text without any image, but in aphfid's post it looks Ok

[aphfid]

I can see your image fine when I click on the link. Not sure why mine shows as an image in the post while yours just shows as a link. You must have thought I was a crazy woman having such an issue with the shadows.

So, now that I know its a bug, I've been fiddling to see if I can provide any more info.

The issue seems to be with the rotate. Not sure if the rotate button is supposed to look different depending on whether it is toggled off or on, but for me it always looks the same. Clicking it makes no difference to the appearance of the button so I can't tell until I go into a puzzle whether I have rotate on or off.

If rotate is on, I have bad shadows, regardless of whether I hit the rotate button before going in.
If I hit the rotate button to turn rotate off, and go into the puzzle, rotate will be off but I still have bad shadows.
If rotate has been turned off for a previous image, and I go into the puzzle, rotate will be off and I will have normal shadows.

Let me know if there is a log file or system specs file or something I can send you to help. You'll have to give me specific instructions on how to get it though.

I'll try rebooting and restarting my machine now just in case it's memory thing that needs cleaning up or something. My PC mostly runs 24/7 because it has to and I haven't rebooted for a few days.

[Catharz]

Originally posted by aphfid:

Thanks for that. Now the pieces rotate.

But now every piece has a shadow.

Sometimes less is more. I find most jigsaw puzzle games spoilt by options that can't be turned off - things like timers and shaking pieces and other dynamics meant to make it more interesting than the basic jigsaw puzzle experience. The shadows fall into this category. Some people might like them, but personally, I find it totally offputting.

FYI: I'm getting the same thing.

https://steamuserimages-a.akamaihd.net/ugc/1869556093689400142/387569601990BC2D48AF80A89DA09DEE1B9400AB/?imw=5000&imh=5000&ima=fit&impolicy=Letterbox&imcolor=%23000000&letterbox=false

[aphfid]

So, question for devs, are you trying to replicate the issue on a stand-alone version of the game or are you trying to replicate it playing it through steam? Sometimes quirky issues arise after games hit steam that weren't there before.

[Dev]

Originally posted by aphfid:

So, question for devs, are you trying to replicate the issue on a stand-alone version of the game or are you trying to replicate it playing it through steam? Sometimes quirky issues arise after games hit steam that weren't there before.

Thank you a lot for helping! I don't think you should try to reboot your PC, it's been already reproduced with rotation on. I will write here when the fix is published, hopefully it will be soon.

Originally posted by aphfid:

Not sure if the rotate button is supposed to look different depending on whether it is toggled off or on, but for me it always looks the same. Clicking it makes no difference to the appearance of the button so I can't tell until I go into a puzzle whether I have rotate on or off.

Seems to be another bug. It should look like on this picture when enabled:
https://steamcommunity.com/sharedfiles/filedetails/?id=2697962322

[aphfid]

I'd already rebooted my pc. No drama because I do reboot every few days anyway, so it was due.

I'm glad to help and so sorry this bug has happened. I wish I had of posted the image sooner so you could have known earlier.

Before I rebooted my pc, the rotate button continually displayed as being on regardless of how many times I clicked it - whether on a puzzle I had already started or not. But even though the button was showing "on", I could start a new puzzle and rotate would be off.

After I rebooted my pc, the rotate button displayed as being off, but once I turned it on, it continually showed as being on just like before I rebooted it.

Also, I don't seem able to change a puzzle from rotate to no rotate or vice versa. So currently, if I start in the wrong format by mistake, I would probably have to uninstall and reinstall to be able to have the format I want. Not sure if that is a bug as well, but I can imagine some people getting upset about that if that is working as intended.

[tau]

Originally posted by aphfid:

I'd already rebooted my pc. No drama because I do reboot every few days anyway, so it was due.

I'm glad to help and so sorry this bug has happened. I wish I had of posted the image sooner so you could have known earlier.

Before I rebooted my pc, the rotate button continually displayed as being on regardless of how many times I clicked it - whether on a puzzle I had already started or not. But even though the button was showing "on", I could start a new puzzle and rotate would be off.

After I rebooted my pc, the rotate button displayed as being off, but once I turned it on, it continually showed as being on just like before I rebooted it.

Also, I don't seem able to change a puzzle from rotate to no rotate or vice versa. So currently, if I start in the wrong format by mistake, I would probably have to uninstall and reinstall to be able to have the format I want. Not sure if that is a bug as well, but I can imagine some people getting upset about that if that is working as intended.

Hi! Thank you so much for your help! Patch in progress

[Dev]

Originally posted by aphfid:

Before I rebooted my pc, the rotate button continually displayed as being on regardless of how many times I clicked it - whether on a puzzle I had already started or not. But even though the button was showing "on", I could start a new puzzle and rotate would be off.

After I rebooted my pc, the rotate button displayed as being off, but once I turned it on, it continually showed as being on just like before I rebooted it.

This is an evil bug because I can't reproduce it on 3 different laptops. The "Player.log" file may shed some light on an issue when there are some hidden errors, but to be honest, I don't think that's the case. Anyway the file path is

"%USERPROFILE%/AppData/LocalLow/Graphium_Studio/Master_of_Pieces/Player.log"

on my computer it expands to

"C:\Users\_my_username_\AppData\LocalLow\Graphium_Studio\Master_of_Pieces\Player.log"