Contacting Runescape Support

[Google Translator]

Anyone know of a way to email or open up a ticket on the runescape website? Nothing seems ot lead to opening a ticket. Does Jagex hate their playerbase or something?

[76561199092653723]

Hey! If you check out our Support site (linked below), you'll find articles detailing steps you can take to get past a lot of issues yourself. If you click on or search for your issue, you'll often find that a support ticket isn't necessary - but if the steps in those articles don't help, each page gives you the option to open a support ticket at the very bottom (the Contact Us button).

The support site is here:

https://support.runescape.com/hc/en-gb

- Mod Althalus

[Google Translator]

Originally posted by JagexAlthalus:

Hey! If you check out our Support site (linked below), you'll find articles detailing steps you can take to get past a lot of issues yourself. If you click on or search for your issue, you'll often find that a support ticket isn't necessary - but if the steps in those articles don't help, each page gives you the option to open a support ticket at the very bottom (the Contact Us button).

The support site is here:

https://support.runescape.com/hc/en-gb

- Mod Althalus

I can't find any way to actually get help for the problem I'm having through that. No way to open up a ticket or I'm blind. Can you direct me to how to open a ticket?

[Valgard]

Under the contact Us header is a Contact customer Support topic you can click. the follow a few steps in order to make your ticket..

[76561199092653723]

Originally posted by Resident Oh No:

Originally posted by JagexAlthalus:

Hey! If you check out our Support site (linked below), you'll find articles detailing steps you can take to get past a lot of issues yourself. If you click on or search for your issue, you'll often find that a support ticket isn't necessary - but if the steps in those articles don't help, each page gives you the option to open a support ticket at the very bottom (the Contact Us button).

The support site is here:

https://support.runescape.com/hc/en-gb

- Mod Althalus

I can't find any way to actually get help for the problem I'm having through that. No way to open up a ticket or I'm blind. Can you direct me to how to open a ticket?

In each article there's a "Contact Us" button at the bottom. If you find the article that's most closely related to your issue and click "Contact Us" on that page, you should be able to submit a ticket.

- Mod Althalus

[Google Translator]

Originally posted by JagexAlthalus:

Originally posted by Resident Oh No:

I can't find any way to actually get help for the problem I'm having through that. No way to open up a ticket or I'm blind. Can you direct me to how to open a ticket?

In each article there's a "Contact Us" button at the bottom. If you find the article that's most closely related to your issue and click "Contact Us" on that page, you should be able to submit a ticket.

- Mod Althalus

I'll follow through with that an update if I manage to find it through that. Thanks for the help thus far (: My issue is fairly annoying.

[Google Translator]

Originally posted by JagexAlthalus:

Originally posted by Resident Oh No:

I can't find any way to actually get help for the problem I'm having through that. No way to open up a ticket or I'm blind. Can you direct me to how to open a ticket?

In each article there's a "Contact Us" button at the bottom. If you find the article that's most closely related to your issue and click "Contact Us" on that page, you should be able to submit a ticket.

- Mod Althalus

So - in regard to my problem - https://support.runescape.com/hc/en-gb/articles/206103939-My-account-is-locked - is the closest to it.

However, I don't see a contact us on this page. The problem is my account gets locked each time i login on a different day. I login, play for 5-15 minutes, get locked out, need to reunlock it. Rinse & Repeat.

[76561199092653723]

I'd suggest this as your best bet:

https://support.runescape.com/hc/en-gb/articles/360002267798-Too-many-login-attempts-from-your-address

Other option, you could try contacting support via Twitter and see if they can direct you a bit better than me!

https://twitter.com/JagexSupport

- Mod Althalus

[Google Translator]

Originally posted by JagexAlthalus:

I'd suggest this as your best bet:

https://support.runescape.com/hc/en-gb/articles/360002267798-Too-many-login-attempts-from-your-address

Other option, you could try contacting support via Twitter and see if they can direct you a bit better than me!

https://twitter.com/JagexSupport

- Mod Althalus

Thank you for the help (: Super frustrated with this so I was aggro in my original post. Apologies.

[76561199092653723]

Originally posted by Resident Oh No:

Originally posted by JagexAlthalus:

I'd suggest this as your best bet:

https://support.runescape.com/hc/en-gb/articles/360002267798-Too-many-login-attempts-from-your-address

Other option, you could try contacting support via Twitter and see if they can direct you a bit better than me!

https://twitter.com/JagexSupport

- Mod Althalus

Thank you for the help (: Super frustrated with this so I was aggro in my original post. Apologies.

Hey, we've all been there. No worries at all - hopefully you can get this sorted out!

- Mod Althalus

[Google Translator]

I'll sadly need to delay my report of the issue due to
"Error: Sorry, a problem occurred while submitting your request, please try again later."
Unfortunate, but at least I know where to go for when it does work.

Thanks again!