I can't start the game

[Epicsoul]

When I choose difficulty to start the game at first, the game is just loading and it doesn't start. Although it doesn't stop working, but it is just in the loading screen. I deleted the game and installed again, but same problem just happened and I can't play the game....

[Kaarl]

Hi ysc1040,

first of all, sorry for the delayed answer! This should not happen - could you please forward this with more details to [e-mail]? Our technical support team will get back to you as soon as possible, thanks!

Have a great day,
Kaarl

What does the team need to address my problem, and what can I provide to speed up the process?

Please provide as much information as possible and a detailed description of the problem you are experiencing. It would be best with steps on how you can reproduce the problem.
Please also provide your full system information.

Please provide a DxDiag if possible. To create the DxDiag, please do the following:
Click "Start" button and choose "Run". Or alternatively, press (Windows-Button)+R
Then type "dxdiag" (without quotation marks) and click “OK”
Click the "Save all Information"-button, located at the bottom of the program window
Save the file as "dxdiag.txt”
Copy all the information of the dxdiag into your next post here.
Alternatively, you can get your full system info via Steam:
Click 'Steam Help' menu (top left of your Steam-client window).
Select second-last option 'System Information' in the dropdown menu.
Right-click in the popped-up window and select 'Copy all text to clipboard'
Simply paste the copied system information into your email

[PickNick]

Same problem, loading....

[PickNick]

Hi!

I solved the problem. I had to turn off NVIDIAs UI Overlay and to turn off V-Sync. Now it works, after about 3 hours :(.