Bug Report - UE4-BPM game crash

[Cavemanick]

Seemingly at random, the game will crash and give me the following error, as shown in this imgur link - https://i.imgur.com/j5yO6Xj.png - I've had the crash about 5 times now, the majority of them have only been a crash to desktop, but a couple have been full GPU crashes that I had to restart my computer for. I re-installed the game after the first 3 crashes, and it was fine long enough for me to get a full run in and try out another character, then it randomly crashed again when I entered a shop. The only thing I can think of that might be an issue, is the net framework that was requesting to be installed upon initially launching the game wasn't installed, I accidentally closed the window after tweaking the audio in my sound mixer, and I have not received the prompt to install it again. Not sure how to replicate the crash, seems to happen with no apparent cause.

[Father Blumpkin (real one)]

I'm having the same issue, haven't been able to play anything yet, although my new AMD 5600 is crashing on other games too currently

[AWE INTERACTIVE]

Hi, sorry you're having issues. We run stock unreal engine 4.25.3 so these graphics errors our out of our hands. But, we think there's a fix here:

https://appuals.com/how-to-fix-the-error-unreal-engine-is-exiting-due-to-d3d-device-being-lost/?fbclid=IwAR19bwUC4EIicpkXfdmrIuoGsEcArFCAU28ZZuhodZdGSam0nfYnlkk3gbU#:~:text=How%20To's%2FGames-,How%20to%20Fix%20the%20Error%20'Unreal%20Engine%20is%20exiting,to%20D3D%20device%20being%20lost'&text=According%20to%20Unreal%20Engine%20developers,work%20properly%20with%20D3D%20device

Also if you edit you ini in %appdata%

AppData\Local\BPM\Saved\Config\WindowsNoEditor\GameUserSettings.ini

You can force windowed by changing the "FullscreenMode" property:

FullscreenMode=2

[Father Blumpkin (real one)]

Originally posted by AWE INTERACTIVE:

Hi, sorry you're having issues. We run stock unreal engine 4.25.3 so these graphics errors our out of our hands. But, we think there's a fix here:

https://appuals.com/how-to-fix-the-error-unreal-engine-is-exiting-due-to-d3d-device-being-lost/?fbclid=IwAR19bwUC4EIicpkXfdmrIuoGsEcArFCAU28ZZuhodZdGSam0nfYnlkk3gbU#:~:text=How%20To's%2FGames-,How%20to%20Fix%20the%20Error%20'Unreal%20Engine%20is%20exiting,to%20D3D%20device%20being%20lost'&text=According%20to%20Unreal%20Engine%20developers,work%20properly%20with%20D3D%20device

Also if you edit you ini in %appdata%

AppData\Local\BPM\Saved\Config\WindowsNoEditor\GameUserSettings.ini

You can force windowed by changing the "FullscreenMode" property:

FullscreenMode=2

Thanks for trying to help, if I recall correctly I think SkillUp said you're a two man studio(?) So thanks for taking the time to trawl the Steam forums. I think it's just my GPU, it's crashing all over the place and I'm waiting for a replacement. Launching windowed didn't help unfortunately :(

[Matikanetannhauser 🎀]

I've also been struggling with this issue! It's unfortunate as I recently built a new computer and It's sad I'm unable to play the game for more than 3 minutes at a time.

[Father Blumpkin (real one)]

I can"t even start a level :( damn 5600 XT...

[necro-]

i have a 5700XT Sapphire and after 3 minutes playing the game, my PC just turns OFF, its only happening with BPM

[Bat]

Having same issue caio, vega 64 card.
This is however the only UE4 game I've played in a while so I can't confirm if it's limited to this game or if it's any game on the engine.

Will try with the suggestion from AWE and report back if it works or not.

[Shintaz]

Hi all,

I was having the same issue as everyone here, and have since unfortunately had to refund the game. I have an NVIDIA GeForce GTX 1080 Ti.

However, I tinkered with a few random things that did show promise. I initially couldn't get past the logo screen, and after the following change, I could play the game:

- Open 'NVIDIA Control Panel'
- Click 'Manage 3D settings'
- Click the 'Program Settings' tab
- Find BPM in the dropdown list of programs. If you can't find it, Click 'Add' to locate the game file
- Scroll all the way down until you see 'Vertical sync'
- Change to 'Off'
- 'Apply'
- Turn Vsync off in the game too

I did experience at least one crash during gameplay, and there was screen-tearing between stages, but the game was playable. More playabale than simply watching the logo screen and crashing right at the beginning anyway.

Hope this helps someone!

Edit: I am unsure of the AMD control panel equivalent, but it might also be worth trying to find any Vsync settings in there if you have an AMD card.

[NoctisVoce]

Hi friends. I was experiencing the same issue but it was a corrupted save file. Here is how I fixed it.

First, in Steam, go to Steam Settings, cloud, and then disable "Enable Steam Cloud Synchronization."
Second, type %AppData% in the search bar and follow this route: AppData\Local\BPM\Saved\Savegames and delete everything under the settings folder.
Third, Relaunch the game (but dont activate Cloud because I still cant activate cloud and play the game but I can play the game with the save files on my computer)

Let me know if this helps for you.

[FenWoof]

Originally posted by TwTv/Shadowjumper098:

Hi friends. I was experiencing the same issue but it was a corrupted save file. Here is how I fixed it.

First, in Steam, go to Steam Settings, cloud, and then disable "Enable Steam Cloud Synchronization."
Second, type %AppData% in the search bar and follow this route: AppData\Local\BPM\Saved\Savegames and delete everything under the settings folder.
Third, Relaunch the game (but dont activate Cloud because I still cant activate cloud and play the game but I can play the game with the save files on my computer)

Let me know if this helps for you.

I tried this and sadly it did not work for me. Although I still do not know if I'm getting the same error but I will be randomly playing then a pop up will happen saying "Fatal Error" I still do not see the trigger for this.

[Bat]

Tried the FullscreenMode=2 fix in the ini file and also set a cap to my fps to 144.
Still crashes my computer after a random interval of playing

[Benjiro]

same bug.
Win10 Pro ver2004 build 19041.572
Ryzen 3500
Radeon 5700xt

[Flashyo]

None of the methods from appuals.com worked for me.
But capping the FPS-limit to 120 FPS did wonders.
I now played 2 hrs withoud any trouble. Before the game crashed every 1-4 minutes.
Capping it to 144 fps helped too, but it still crashed after about 30 mins.
I have a 144hz monitor. It even works in fullscreen now, which was impossible before.