Lost ALL progress after update - please help

[LuckyBlueShoes]

So I just defeated the bosses in the the Sygian Study, and on that particular run I had a hiccupy audio bug going on that I had not witness. There was no game lag that I had perceived but the audio every few seconds felt like lag (if that makes sense). So I was going to restart my game after the run. I was playing on a steam deck. I got the item that gives you 30% more of your gold for an instant death, giving me over 10k gold. Then I quit game through the menus, rather than just through the deck. All of a sudden it downloads an update, I get back in the game and my save file is gone! I started a new game for a few seconds to confirm that my nightmare has been realized.l

I have the game installed on my PC as well as my deck. Checking my PC, it says steam cloud version out of date. Is it possible I can obtain a somewhat up to date save file locally on my pc (as long as I don't update the cloud version from my deck). I never play this game on my desktop but I suppose that's a possibility?

Very frustrating. I am off put by the idea of starting all over again just because the game updated. Might just not play it if I can't get this fixed.

[Kenwall]

Also my Profile0 folder in Step 5 is empty after clicking into it which isn’t a great sign…not sure if something got messed up because I was playing in airplane mode? :(

[Cellar Door Games]

Originally posted by Kenwall:

Also my Profile0 folder in Step 5 is empty after clicking into it which isn’t a great sign…not sure if something got messed up because I was playing in airplane mode? :(

Do any of the profile folders in the directory in Step 5 have files in them?

[Kenwall]

Originally posted by Cellar Door Games:

Originally posted by Kenwall:

Also my Profile0 folder in Step 5 is empty after clicking into it which isn’t a great sign…not sure if something got messed up because I was playing in airplane mode? :(

Do any of the profile folders in the directory in Step 5 have files in them?

Sadly not :(

[LuckyBlueShoes]

Originally posted by Sir Phobos:

Originally posted by Myno:

https://www.pcgamingwiki.com/wiki/Rogue_Legacy_2

And the location for Linux seems to be ".config/unity3d/Cellar Door Games/Rogue Legacy 2/Saves".

You the GOAT - I was just sitting down to start googling all this and here it is waiting for me. :cozybethesda:

So i went into:

/home/deck/.steam/steam/steamapps/compatdata/1253920/pfx/drive_c/users/steamuser/AppData/LocalLow/Cellar Door Games/Rogue Legacy 2/Saves/Steam/76561197993652758

... and found several ProfileX folders - since I was saving to the first save slot, I checked the Profile0 folder and it had a bunch of stuff in it - so far so good.

I then opened:

/home/deck/.config/unity3d/Cellar Door Games/Rogue Legacy 2/Saves/Steam/76561197993652758

... and found the same directory structure/hierarchy. I simply copied my Profile0 folder from the first location into the second location, fired the game up, annnnnnd....

Everything's restored!

I should add that that last directory (in both locations) that's a string of numbers is your steam user ID number, so the one in the example will be different from yours. Unless you have multiple Steam users logging into Steam on your device, there should only be one directory of that kind.

Wrote this up for anyone who runs into this issue, good luck and happy dungeon crawling!


EDIT: This is definitely something Valve/Steam Support should probably know about. I was in the middle of a ~250MB download/update for this title when I went to play it this morning so I let it finish before I discovered my saves were wiped out. Either I didn't pick up the patch from last week or something else is wonky.

Thanks so much. This fixed it for me. Very happy that this was resolved, even if some steam deck users surely won't know or will be willing to figure out how to fix it.

With regards to people asking about the update. Yes, the update may have released a week ago, but the way I play on steamdeck, and I'm sure many others do as well, I simply hit the power button and system goes to sleep. When I press power I am back in the game where I left off. I hadn't played any other games on the deck since the last update and so I haven't legitmately "closed" the application since then. I imagine that's why a bunch of steam deck users may have not got the update until a week later. Again, the only reason I closed the game and got the update was because I had a strange audio bug going.

Thanks again for everyone's responses, very much appreciated!

[Cellar Door Games]

Originally posted by Kenwall:

Originally posted by Cellar Door Games:

Do any of the profile folders in the directory in Step 5 have files in them?

Sadly not :(

I'm afraid there's nothing we can do if those folders are empty. For them to be empty though, something external must have happened. Either someone else played on your account on a different system and overrode your save files via cloud, or you have multiple accounts on your Steam Deck and you're checking the wrong one. The native Linux cloud saves should not delete or modify the Proton Linux cloud saves, so something must have happened while you were running the Proton version.

[Kenwall]

Originally posted by Cellar Door Games:

Originally posted by Kenwall:

Sadly not :(

I'm afraid there's nothing we can do if those folders are empty. For them to be empty though, something external must have happened. Either someone else played on your account on a different system and overrode your save files via cloud, or you have multiple accounts on your Steam Deck and you're checking the wrong one. The native Linux cloud saves should not delete or modify the Proton Linux cloud saves, so something must have happened while you were running the Proton version.

It’s all good - luckily you all made such a fun game that I’m happy to grind my way back to where I was before 😌

[Monion]

Originally posted by Cellar Door Games:

You have two options.  You can either revert back to the Proton build, or copy the save files from the Proton save folder to the native version manually.  IMPORTANT: Before attempting any of these steps, please disable Steam cloud saving to avoid permanently losing any progress on your Proton version.  Once you recover your saves and play a bit, it should be safe to re-enable cloud saving.

You can force run the Proton version by navigating to the game's properties on Steam, going to 'Compatibility', enabling the 'Force the use of a specific Steam Play Compatibility tool' checkmark, and choosing the latest version of Proton from the drop down.

Alternatively, you can copy the save files from Proton to the native version manually. If you're willing to go through it, I recommend connecting a keyboard/mouse to your Steam Deck if possible.  Here are the full steps:

1. Navigate to the Power option in the Steam menu, and restart in Desktop Mode (don't worry, it's very simple to get back to Big Picture mode).
   
2. Once Desktop Mode has loaded, touch the folder icon next to the Firefox browser icon in the bottom left corner.  This will bring up the Dolphin folder explorer.
   
3. First thing you need to do is touch the three horizontal line icon in the top-right corner to bring up the folder properties, and then checkmark "Show Hidden Files".
   
4. Once hidden files are visible, you can navigate to the save directory by starting in Home (shortcut to home is under Places on the left-hand side of Dolphin).
   
5. Copy the save folder at: Home/.local/share/Steam/steamapps/compatdata/1253920/pfx/drive_c/users/steamuser/appdata/locallow/Cellar Door Games/Rogue Legacy 2/Saves/Steam/<STEAMID>/
   
6. Paste those saves to: Home/.local/.config/Unity3D/Cellar Door Games/Rogue Legacy 2/Saves/Steam/<STEAMID>/
   
7. To get back to Gaming Mode, simply touch the "Return to Gaming Mode" icon on the desktop.  From there, the save files should be available after launching the game.

*Note that sometimes the Dolphin explorer becomes unresponsive. To fix this, close the folder window and click the folder icon at the bottom again.  It will keep track of the last folder you opened.

YUP! Thanks a lot, first method worked for me, glad to not have lost all those upgrades

[Sir Phobos]

Originally posted by flibitijibibo:

Excellent, thanks so much for this writeup - so yeah, that about confirms it: Steam Cloud is not validating the saves when updating the version installed on the system (which it also doesn't explain when updating the software behind your back... can't say I'm thrilled about that user experience at all). If anyone experiences this, absolutely file a support ticket with Steam, this is a potential data loss bug which they should definitely care about!

Tried to lodge a bug report in the Deck discussion forum and... it didn't go how I expected. Just a heads up. Doesn't seem like the response is from a member of the Valve team, but there might be something there for you guys.

https://steamcommunity.com/app/1675200/discussions/1/359446496

[flibitijibibo]

Looks like the URL got snipped, full link: https://steamcommunity.com/app/1675200/discussions/1/3594464960495546550/

But yeah, can confirm the setup is correct and was tested on-device before launch.

[Sir Phobos]

Originally posted by flibitijibibo:

Looks like the URL got snipped, full link: https://steamcommunity.com/app/1675200/discussions/1/3594464960495546550/

But yeah, can confirm the setup is correct and was tested on-device before launch.

Apologies - thought i had fixed that link - cut/paste in the Steam client hates me when it comes to URLs in the in-client browser. Thanks for the confirmation, too.

[Sips]

Well... The fix worked the first time... Now my save game is deleted again and both profile folder are empty 😞 guess i won't play this game anymore