Crash? Try this to solve it

[Jasper]

UPDATE 23.01.2023

We've published a new patch (v0.9.52) which we think will solve most of the crashes that you were experiencing. So if you had the game crashing before, we suggest to update and give it another go!

If you are still experiencing the crash, you could try the following:
- Update Nvidia drivers.
- Deactivate your Anti-virus software.

We hope this helps! Please let us know if you are still experiencing crashes.

I will leave the original post beneath here, so the comments don't get too confusing:
---------------------------------------------------------------------------------
Although we have included multiple fixes, a small number of players are still experiencing crashes unfortunately. We are working to resolve those but it will take some time. In the mean time, here are some things that helped other players fix the issue that you could try out:

- Update Nvidia drivers.
- Try a different screen mode (switch between Windowed / Borderless window / Fullscreen).
- Deactivate your Anti-virus software.
- Close Google Chrome before launching the game.
- Skip the tutorial: in the main menu, click "Skip tutorial". You can then start a new non-tutorial game (some players reported the crash only happened to them during the tutorial).
- We sometimes try new experimental fixes on the "preview beta". To get the latest version in this regard: in Steam, right-click Terraformers, then click properties, select "betas" and switch to "preview - public patch testing".

Did any of these help? We would love to hear what fixed it for you, so we might improve this aspect in the future. Did you find some other way to make it work, please let us know too!

Still experiencing crashes?
In case nothing worked and you are still experiencing the game to crash, it would be great if you could leave a comment to this thread and describe what happened right before the crash, as this might help us solve it:
- What was the last action you did before the crash?
- What game mode or scenario where you playing?
- In which turn did it happen? (roughly)
- Did anything strange happen before the crash?

Also, sending us your log and save file might help us tackle the issue. They can be found here:
- Logs: C:\Users\USERNAME\AppData\LocalLow\Asteroid Lab\Terraformers\Player.txt
- Save: C:\Users\USERNAME\AppData\LocalLow\Asteroid Lab\Terraformers\SavedGames
Please send them to: [e-mail]

We want to offer our deepest apology. We are still investigating the issue and we hope to solve it in the future.

[graphitepaddle]

Hi Jasper,

I was one of those exasperated by the crashes in the tutorial, never completing turn #6. Patiently working me, Geaxle found that Google Chrome was the culprit.

Thought it was ONLY the tutorial, until 2 days ago, when I played The Red Planet Awaits, level 6 with a Balanced start. Turn #6, it locked-up again.

1. Resumed the game from the last autosave file, only losing a Laboratory creation, which I couldn't get back. No issues afterwards, other than eventually losing (a first).
   
2. Squirreled away that autosave file, which happened early in turn #6. Do you want me to send it to you?
   
3. Since I lost my first attempt at level 6, started over, but closed Chrome first. Deep into that game, which never locked-up.

Lesson Learned: When playing Terraformers, always close Chrome, and keep it closed until till post turn #6, AND I have saved & exited.

[alwaysmutetheweirdo]

mine is still crashing so i tried using windowed mode and i can't even see the game just a tiny transparent minimise maximise close section

[graphitepaddle]

Originally posted by alwaysmutetheweirdo:

mine is still crashing so i tried using windowed mode and i can't even see the game just a tiny transparent minimise maximise close section

Would like to help,

1. Closed your browser?
   
2. Disabled antivirus software?
   
3. Were playing the tutorial or some other scenario?
   
4. What turn # did the crash occur on?
   
5. Do you have any other applications running, while running the game?

[Geaxle]

Originally posted by alwaysmutetheweirdo:

mine is still crashing so i tried using windowed mode and i can't even see the game just a tiny transparent minimise maximise close section

Ah that is unfortunate. You can try to delete the following file:

C:\Users\USERNAME\AppData\LocalLow\Asteroid Lab\Terraformers\GameSettings\game_settings_user.settings

This will reset the settings to zero and might solve the window issue.

[geruil]

English version below
----
Bonjour,

Je constate également des "freeze" (crash) pendant le tutoriel en "borderless window" ou "fullscreen" au bout de quelques minutes.
Mes conditions :
- Mac Pro 2019
- macOS Monterey 12.6.2
- Carte graphique AMD Radeon Pro W6800X
- Pas de Chrome d'installé.

Je vais continuer de réaliser des tests.

Gervais
----
Hello,

I also notice "freeze" (crash) during the tutorial in "borderless window" or "fullscreen" after a few minutes.
My terms:
- Mac Pro 2019
- macOS Monterey 12.6.2
- AMD Radeon Pro W6800X graphics card
- No Chrome installed.

I will continue to perform tests.

Gervais
----

[geruil]

English version below
----
Bonjour,

J'ai terminé le tutoriel. Je n'ai pas eu de crash après le tour 6.

Gervais
----
Hello,

I have completed the tutorial. I didn't crash after turn 6.

Gervais
-----

[graphitepaddle]

For me, the game became lock-up happy for the Red Path, Level 10. Submitted bug reports for all of the lock-ups, but I'm frustrated now. (None of the known procedures prevented it.)

[Geaxle]

Originally posted by graphitepaddle:

For me, the game became lock-up happy for the Red Path, Level 10. Submitted bug reports for all of the lock-ups, but I'm frustrated now. (None of the known procedures prevented it.)

Arf no, I was hoping you were out of the troubles. Thanks for the bug reports and the details. I wonder why it happened again suddenly. Just to be sure, you were fine until you played Red Mars level 10?

[graphitepaddle]

Originally posted by Geaxle:

Originally posted by graphitepaddle:

For me, the game became lock-up happy for the Red Path, Level 10. Submitted bug reports for all of the lock-ups, but I'm frustrated now. (None of the known procedures prevented it.)

Arf no, I was hoping you were out of the troubles. Thanks for the bug reports and the details. I wonder why it happened again suddenly. Just to be sure, you were fine until you played Red Mars level 10?

There was also a lone lock-up, playing the Green Path, level 1 back on 26-Dec; Chrome wasn't loaded.

Didn't think much of it, because I was able to continue, and the problem didn't show up in over 40 hours of game play since ... until this past Saturday.

Definitely perplexed about this last round, given that I have 110 hours of game play.

[geruil]

Bonjour,

Pour faire suite à mes deux postes :

• https://steamcommunity.com/app/1244800/discussions/0/3731826842439393627/#c3731827719869895535
• https://steamcommunity.com/app/1244800/discussions/0/3731826842439393627/#c3763353911873173681

J'ai commencé une nouvelle partie (pas le tutoriel), j'ai eu des "freeze" (crash) pendant les premiers tours (1, 2...). Après le tour 8 plus rien. Peut être qu'au tour 7 ou avant je n'avais plus de problème mais je ne m'en souviens plus.

EDIT : 15/01/2023
J'ai terminé la partie sans "freeze" (crash). Le problème arrive seulement dans les premiers tours.

La prochaine fois, je vais utiliser le système de report dans le jeu directement.

Bonne journée,

Gervais

[Geaxle]

Hey eveyrone, I think we found the source of the crash and solved it! If you were experiencing the crash you can test the latest build v0.9.52.

[graphitepaddle]

Originally posted by Geaxle:

Hey eveyrone, I think we found the source of the crash and solved it! If you were experiencing the crash you can test the latest build v0.9.52.

Playing level 10 on the Red Path, couldn't get past turn #10. Started that scenario a few hours ago, and I'm to turn #36 ... and that's with Google Chrome running in the background.

Way to go, Terraformers developers!