LowLevelFatalError issues (fixed in v.1.1.2)

[DESTINYbit]

Edit: This issues have been fixed in version 1.1.2 of the game released on Sept 15th.


Hi guys - we are seeing a low amount of player experiencing some LowLevelFatalError issues with the game.

These seem to either come:
- At Launch
- When Launching a scenario

If you're experiencing them at Launch please make sure to run WIndows Update and make sure your OS is up to date - then update your graphic drivers. However, if you're not on Windows 10, it might be a compatibility issues with older versions of windows which formally we do not support.

If you experience them when launching a scenario try the following:
- Update your graphics drivers.
- Cap the framerate to 60
- Change the game from borderless to fullscreen or windowed.
- Try putting all the settings to low, medium or high using the presets.
- Generally try to mess with the graphical settings.

Somebody else managed to solve the issue like this:

I fixed my error code of Line: 1431 by turning off controller input.

Dice Legacy (in library)
Right Click > Properties > Controller > Disable Steam Input

For crash at launch we found this as a possible solution:

Possible 258 fix (worked for another UE4 game)

https://github.com/doitsujin/dxvk/releases

1) Download dxvk-1.9.1.tar.gz
2) Find d3d11.dll and dxgi.dll in archive
3) Copy into your game folder YourInstallDirectory\DiceKingdom\Binaries\Win64

If you manage to get past the crash when loading a scenario, you can change your graphical settings when in-game. These seem to affect a restricted amount of people but we'll be investigating them closely and try to find a solution. As the name implies this might be some hardware compatibility issue that we'll have to do some digging to find.

[Zamy]

One user reported to have solved his crash like this:

I fixed my error code of Line: 1431 by turning off controller input.

Dice Legacy (in library)
Right Click > Properties > Controller > Disable Steam Input

[Zamy]

Found a fix for the

LowLevelFatalError [File:Unknown] [Line: 907]
Rendering thread exception:
LowLevelFatalError [File:Unknown] [Line: 1431]
Null SRV (resource 0 bind 0) on UB Layout None

crash.
For me I just had to cap the fps, I chose 60 and it worked. Heres to helping

[Zamy]

First, make sure you have directx11 installed.

Second, you can try to use this config in
%localappdata%\DiceKingdom\Saved\Config\WindowsNoEditor\GameUserSettings.ini

[/game/generics/dkusersettingsbp.dkusersettingsbp_c]
SelectedLanguage=en
ScreenPercentage=100.000000
MaxFps=0.000000
bUseDistanceFieldAO=False
bIsMotionBlurActive=True
PrimaryMonitorIndex=0
MaterialQuality=2
PostProcessAAQuality=4
DetailMode=1
Custom_LastConfirmedFullscreenMode=2
Custom_LastUserConfirmedResolutionSizeX=1152
Custom_LastUserConfirmedResolutionSizeY=720
Custom_LastUserConfirmedMonitor=0
ControllerCursorSpeed=1.000000
CameraScrollSpeed=1.000000
CameraDragSpeed=1.000000
CameraWheelSpeed=1.000000
InvertCameraScroll=False
InvertCameraDrag=False
InvertCameraWheel=False
bShouldShowTooltipOnHover=True
bResetGamePaceOnModals=False
bResetGamePaceOnSituations=False
bShiftClickConsidersLock=False
bShiftClickConsidersAttributes=False
bAlwaysShowDistrictBorders=True
SoundClassVolumes=(("DKOSTClass", 0.600000),("DKSFXClass", 0.600000),("DKUIClass", 0.600000),("DKMasterClass", 0.600000))
PauseOnLostFocus=True
UseSpacebarAsPause=False
bUseVSync=False
bUseDynamicResolution=False
ResolutionSizeX=1152
ResolutionSizeY=720
LastUserConfirmedResolutionSizeX=1152
LastUserConfirmedResolutionSizeY=720
WindowPosX=-1
WindowPosY=-1
FullscreenMode=2
LastConfirmedFullscreenMode=2
PreferredFullscreenMode=1
Version=5
AudioQualityLevel=0
LastConfirmedAudioQualityLevel=0
FrameRateLimit=0.000000
DesiredScreenWidth=1280
DesiredScreenHeight=720
LastUserConfirmedDesiredScreenWidth=1280
LastUserConfirmedDesiredScreenHeight=720
LastRecommendedScreenWidth=-1.000000
LastRecommendedScreenHeight=-1.000000
LastCPUBenchmarkResult=532.688354
LastGPUBenchmarkResult=451.689331
LastCPUBenchmarkSteps=195.366211
LastCPUBenchmarkSteps=165.693817
LastGPUBenchmarkSteps=193.159515
LastGPUBenchmarkSteps=93.939003
LastGPUBenchmarkSteps=169.440460
LastGPUBenchmarkSteps=158.647430
LastGPUBenchmarkSteps=87.488365
LastGPUBenchmarkSteps=305.850159
LastGPUBenchmarkSteps=288.927460
LastGPUBenchmarkMultiplier=3.000000
bUseHDRDisplayOutput=False
HDRDisplayOutputNits=1000

[/script/engine.gameusersettings]
bUseDesiredScreenHeight=False

[ScalabilityGroups]
sg.ResolutionQuality=71.000000
sg.ViewDistanceQuality=1
sg.AntiAliasingQuality=1
sg.ShadowQuality=1
sg.PostProcessQuality=1
sg.TextureQuality=1
sg.EffectsQuality=1
sg.FoliageQuality=1
sg.ShadingQuality=1

[Arazaki]

updating drivers worked

[Zamy]

Another thing you can try is to:
-open the game folder with right click on the game -> Manage -> browse local file
-go into Engine\Extras\Redist\en-us
-run UE4PrereqSetup_x64.exe

[DoctorSmoke]

Have same issue (Line 258)
Occurs before main menu
Pre-req: Win10 20H2 uptodate
1366x768 res
Intel Display Adapter

-Changed fullscreen modes
-Ran UE4Setup.exe
-Capped framrate 60/30
-Changed Resolutions to match local display (Laptop)
-Repaired files
No Luck :<

[DESTINYbit]

Originally posted by DoctorSmoke:

Have same issue (Line 258)
Occurs before main menu
Pre-req: Win10 20H2 uptodate
1366x768 res
Intel Display Adapter

-Changed fullscreen modes
-Ran UE4Setup.exe
-Capped framrate 60/30
-Changed Resolutions to match local display (Laptop)
-Repaired files
No Luck :<

You're on integrated graphics correct? That could partially explain it but if you're on Low settings, try medium - if you're on medium try low. Try disabling AA.

[qwerty99]

Cannot launch, (Line 258) error. Edited file as advised, updated drivers, tried a second windows 10 device, and used a 3rd party program to cap frame-rate, reinstalled with same issue. Both machines are new and run other unreal engine games. Is there another way of loading the program that doesn't crash out? (Game looks awesome btw, just trying to run it)

[DESTINYbit]

Originally posted by qwerty99:

Cannot launch, (Line 258) error. Edited file as advised, updated drivers, tried a second windows 10 device, and used a 3rd party program to cap frame-rate, reinstalled with same issue. Both machines are new and run other unreal engine games. Is there another way of loading the program that doesn't crash out? (Game looks awesome btw, just trying to run it)

Hi what are your specs?
Just to double check - are you getting a crash at launch or when launching a scenario?

[忘川猫王]

Open the game and cannot enter the main menu. Then the game crashes and error code 258 pops up.

[DESTINYbit]

Originally posted by 忘川猫王:

Open the game and cannot enter the main menu. Then the game crashes and error code 258 pops up.

Are you on windows 10? have you tried any of the aforementioned solutions?

[忘川猫王]

Originally posted by DESTINYbit:

Originally posted by 忘川猫王:

Open the game and cannot enter the main menu. Then the game crashes and error code 258 pops up.

Are you on windows 10? have you tried any of the aforementioned solutions?

Windows 10, the above methods have been tried

[DESTINYbit]

Originally posted by 忘川猫王:

Originally posted by DESTINYbit:

Are you on windows 10? have you tried any of the aforementioned solutions?

Windows 10, the above methods have been tried

Would you mind sharing your PC specs or DxDiag?

[忘川猫王]

Processor: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz (4 CPUs), ~3.4GHz
Memory: 8192MB RAM
Available OS Memory: 8146MB RAM
Page File: 4996MB used, 5708MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12

[DESTINYbit]

Originally posted by 忘川猫王:

Processor: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz (4 CPUs), ~3.4GHz
Memory: 8192MB RAM
Available OS Memory: 8146MB RAM
Page File: 4996MB used, 5708MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12

No dedicated GPU? Am I reading it correctly?