Official Resident Evil Village Troubleshooting & Issue Reporting Thread

[Capcom Customer Service]

We hope you’re all enjoying or will be enjoying Resident Evil Village / BIOHAZARD VILLAGE shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations.

We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files:

Troubleshooting Guide

1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect.

Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

re8.exe Default Location:
C:\Program Files (x86)\Steam\steamapps\common\Resident Evil Village BIOHAZARD VILLAGE

Steam.exe Default Location: C:\Program Files (x86)\Steam

Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

1. Windows Defender[support.microsoft.com]
   
2. Microsoft Security Essentials[answers.microsoft.com]
   
3. Malwarebytes[www.malwarebytes.com]
   
4. Avast Antivirus[www.avast.com]
   
5. AVG Antivirus[support.avg.com]
   
6. Kaspersky Anti-Virus[support.kaspersky.com]
   
7. Webroot SecureAnywhere[www5.nohold.net]
   
8. McAfee Antivirus (Steam Support guide)
   
9. Bitdefender*[www.bitdefender.com]

*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the .exe file
   
7. Once the .exe file is added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver.
   
2. Install the latest OEM video card driver and reboot your PC.
   
3. Run the latest DirectX installer package[www.microsoft.com] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

5. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers[downloadcenter.intel.com]
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click 'Manage 3D Settings'
   
5. Go to 'Program Settings' and then select the game (if it is not in the list you can add it manually by clicking 'Add')
   
6. Scroll down to 'Power Management Mode'
   
7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
   
8. Close Nvidia Control Panel and launch the game

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

1. Open AMD Catalyst Control Center
   
2. Under “Switchable Graphics”, select the High Performance section and select the game (if it is not in the list you can add it manually by clicking 'Browse')
   
3. Click ‘Apply’
   
4. Close AMD Catalyst Control Center and launch the game

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select Power Options
   
4. Select “Change Plan Settings”
   
5. Select “Change advanced power settings”
   
6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
   
7. Launch the game

6. Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date.

7. Update your Windows Media Player codecs

Certain cutscene segments use video playback which relies on Windows' default Media Player codec.

If you're experiencing video playback issues during cutscenes, please try installing Microsoft's Media Feature Pack from the link below. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled.

Windows 8 or newer: https://support.microsoft.com/en-us/topic/media-feature-pack-list-for-windows-n-editions-c1c6fffa-d052-8338-7a79-a4bb980a700a

Windows 7 series: https://www.microsoft.com/en-us/download/details.aspx?id=16546

If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation.

8. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer and launch Steam
   
2. From the “Library” section, right-click on the game and select “Properties” from the menu.
   
3. Select the “Local files” tab and click the “Verify integrity of game files...” button.
   
4. Steam will verify the game's files - this process may take several minutes.
   
5. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

If you still experience visual / audio-related issues or crashes, please provide the detailed information below.

A) Your System Specs

1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 7, 8, 10, 64-bit/32-bit, etc. Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.)
7) Anti-virus software name and version
8) Your monitor and/or HDTV model number (if using multiple displays, please provide all make and model numbers)
9) HDMI cable brand and model number (if available). Please confirm whether your HDMI cable is certified or compatible with 4K and HDR.
10) Your region (continent and/or country)

A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report.

To create a DxDiag report:

1. Open a "Run" dialog in Windows. This can either be done by typing "run" into Start Search, or by holding the Windows key and pressing "R." (Either method works in Windows 7, 8, 8.1, and 10.)
   
2. Type "dxdiag" (with or without quotes) into the box that comes up.
   
3. From the DirectX Diagnostic Tool window, wait for the tool to gather the information it needs, then click "Save All Information..." which will ask you to save a text file, named "DxDiag.txt" by default. Save this file somewhere where it will be easy to find, then attach it in your response.

B) Your Graphics Settings

Your graphics settings for the game can be found in the config.ini file, located in the game’s installation folder. Open the file using a word processor such as Notepad or Wordpad and copy and paste the text found inside.

C) Give as many details about your issue as possible

Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc.? The following information can greatly help as well:

• Have you confirmed you’ve met at least the minimum system requirements for the game (See Step 1 in the Troubleshooting Guide)?
  
• Where and when did the issue occur?
  
• What were the character(s) doing when this issue occurred?
  
• Did the issue resolve itself when you rebooted the game?
  
• Please also attach any screenshots or video of your issue, preferably via a Dropbox[www.dropbox.com], Google Drive[www.google.com], or OneDrive[www.onedrive.live.com] link.

D) Detailed reproduction steps, if consistently reproducible

The more detailed info you can provide, the quicker the error can be attempted to be reproduced and investigated.

Thank you for your patience and support!

Best Regards,

Capcom Customer Support

Please note that this thread is only for posting issues with the game and specifications for Resident Evil Village / BIOHAZARD VILLAGE; in the interest of staying on-topic, any extraneous discussion or derailment may be removed.

[20XXShine]

I have done everything I can do get the game up and running. I bought this game a few months ago and it worked just fine the first few times I loaded it up. After I quite after beating Lady D I have not been able to get the game started since it crashes on loading every time.

[Chocolate]

On chapter four separate ways, I tried to redo the walkthrough after completing one, I was on the chapter 4 doing the 3 ingredients task, on the red wine ingredient part, there is not knights nor enemies, the game won't move on and I'm stuck there, I tried solving this by doing another run and remove all other saves by saving the same thing until the saves is fully used, but turns out, it doesn't solve or change anything. I'm currently stuck in chapter 4.

Is there any way to fix the enemies for disappearing? I have no idea where they went.

[ale]

when i start it i have re8.exe in Taskmanager for 2 Seconds running then it wents idle no window of the game nothing.
[/quote]
i have the same issue, did you figure it out?

[Ocult Day]

the game crashes on load, because of the capcom crash report

[LatinFuego]

1) Intel(R) Core(TM) i9-9900X CPU @ 3.50GHz
3) NVIDIA GeForce RTX 2080 / 8191 MB GDDR6 (MICRON), bus width: 256-bit
4) NVIDIA Driver: 560.94
5) 128GB RAM
6) Windows 10 Pro
10) Canada

The game crashes after I beat Heisenberg. I get the loading screen and the game crashes and it never loads. Restarting my computer does not work. I tried loading up a previous save and beating him again and it still crashes. I have the crash reports if that helps.

DxDiag: https://drive.google.com/file/d/1tT7xatYsY43BsjzWLXHcjvwIlP4aTENV/view?usp=sharing

Crash Report: https://drive.google.com/file/d/1uxaefO_HofvZ86VrwJhd0iLRxL7Omzep/view?usp=sharing

[wolfywolfang]

1) AMD Ryzen 7 1700 Eight-Core Processor
2) iBUYPOWER AM3101EA
3) NVIDIA GeForce RTX 3060
4) Game Ready Driver - 566.36
5) 32768MB RAM
6) Windows 10 Home 64-bit (10.0, Build 19045)
8) Acer cb342ck 34" UltraWide 75hz & Dell P2419H 24"
10) United States

I downloaded the game for first time yesterday. After starting it up, the game froze as soon as the health warning screen came up. From there I did all of the steps in the troubleshooting guide, even going as far as re-downloading the game.

Current issue now is that the game will run, but will "crash" once the Capcom screen. This causes the crash report to open up but then the game is still playable. As long as I don't submit the crash report I am able to play the game. Hoping to stream this game without any issue when streaming but have not risked it yet.

DXDiag: https://drive.google.com/file/d/1LfJEdvl4kiVPTJ1ngnaIkfLSxrWutgeS/view?usp=sharing

Crash Report: https://drive.google.com/file/d/12v_uRJP2bsnbHSUvYV_P1ptWjbgb7RHv/view?usp=sharing

[DJ REYVAKYS 165 HZ]

Hi, there is a bug here. I try placing the red brown eye at that popeye estatue. The eye should be removed when I click F, but nothing happens. So I can't place it there.

[成神123]

请给steam添加对DualSense手柄特性的支持！

Please add support for DualSense controller features to Steam!


SteamにDualSenseコントローラーの機能サポートを追加してください！

[LEOS95]

I have the same issue although mine won’t even open in full screen and is way to slow to get through the start menu. Have tried dropping the image quality bellow 1.0 but that did not help as of now.

[Shoto_._]

Hi. Village is one of the best running and looking games on (at this time) low system specs. I wish you would focus more on 1st person without that much melee for future instalments, but I am aware, that I might be in the minority here.
That being said: I enjoyed Village far more than RE4make.
I still recommend Village to people that had missed out until now - everyone trying out loves it!
Balance between weapon power and difficulties is well struck, too. At this time I truly only rely on inhouse-engine games - keep this stuff up, below 20hrs campaign (excluding re-runs) at 30€-40€ - this is the way to go.

Real games instead of this bloated, overpriced (production/purchase), unoptimized 2020´ trash, please.

Thank you

[Shoto_._]

Sorry, one last thing:
Get rid of DRM for single-player games and offer your products on GOG please. I am seriously done with steam/valve.
AND NO, I do not want another trash "launcher" (I will not purchase another Rockstar-game solely for this reason).
Pc gamers are up to the task on updating/patching their games by themselves.

Create a pcgamewiki thread for your games and everything will be fine:
no discord/youtube/insta/tik - whatever - army to provide simple information...and get harassed by idiots

[randyculp]

Steam deck OLED

Color bars on video assets - tried comparability of Proton Hotfix but no difference - known issue when I search online / should not be verified for deck please fix