DEATH STRANDING

DEATH STRANDING

View Stats:
Atelann Jul 14, 2020 @ 10:33am
[SOLVED] Game is freezing
FIX : Disable Nvidia DLSS in the graphics options then restarting the game

___________________________________________________________


Hey guys,

My game is freezing hard when I just get out the burning chamber and I get this error message:



ERROR

Dx12-ErrorCode: 0x887a0005
NVIDIA GeForce RTX 2080 Ti
26.21.14.4274


And there is also an hidden error message just behind, in the background

An Access Violation (C0000005h) has occurred in thread 'SystemFileDevice:1' at instruction location 00000001416D4B37h

CallStack : 2560633228

0. 0x7FFFCBD3FE3E ntdll.dll, 0xCBD3FE3E
1. 0x0001416D4B37 ds.exe, 0x416D4B37
2. 0x0001416D4D91 ds.exe, 0x416D4D91
3. 0x0001416D1F99 ds.exe, 0x416D1F99
4. 0x0001416D2390 ds.exe, 0x416D2390
5. 0x0001417ABE8D ds.exe, 0x417ABE8D
6. 0x7FFFCABB7BD4 KERNEL32.DLL, 0xCABB7BD4
7. 0x7FFFCBD0CE51 ntdll.dll, 0xCBD0CE51


RAX = 3 RBX = 0 RCX = ffffffff RDX = c9c0a4b8 RSI = 210cb5c8 RDI = ac68160
R8 = 2052 R9 = ffffff0a R10 = c9c0abf0 R11 = 6a6fbc0 R12 = d00c0000 R13 = 1c10e000
R14 = ac68140 R15 = 3116 RIP = 416d4b37 RSP = 6a6fcc0 RBP = 11eea EFL = 10202



I still can use everything on the rest of the computer
Does someone encounter the same problem ?



I tried to :

- Update my drivers
- follow this fix https://steamcommunity.com/app/391220/discussions/0/1744479698797237755/
-check the temerature and the % of use of my GPU & CPU: they even dont reach the max
- check the file integrity, close Steam, launch steam as administrator
- uninstalling and reinstallling



But the problem is still here



Here are my Specs

Motherboard: msi z390 gaming edge ac
GPU : MSI Duke RTX GeForce 2080 Ti oc 11 go
CPU: I7 9700K
RAM : Corsair 4x8 DDR4
OS: Win 10 x64
SSD 1to
Monitor Acer Predator 165hz

Thanks for reading


Some posts related :

https://steamcommunity.com/app/1190460/discussions/0/2641874742501747650/
https://steamcommunity.com/app/1190460/discussions/0/2641874742502236153/
Last edited by Atelann; Jul 14, 2020 @ 1:15pm
< >
Showing 1-15 of 38 comments
Beelzebub Jul 14, 2020 @ 10:36am 
I have this problem, but after this error i have freezed in cut scenes, i thing need wait update from Dev (sorry, bad eng)
Riley Jul 14, 2020 @ 10:43am 
I have the same phenomenon.
Pukas Jul 14, 2020 @ 10:53am 
atelann The same thing happens to me as it does to you but my card is a GTX 1060, I fully meet all the requirements and I get the same thing over and over again arriving at the same point mission arriving at the incineration plant I hope they fix it quickly
Last edited by Pukas; Jul 14, 2020 @ 10:55am
apounder505  [developer] Jul 14, 2020 @ 11:03am 
Originally posted by Λtelann:
Hey guys,

My game is freezing hard when I just get out the burning chamber and I get this error message:



ERROR

Dx12-ErrorCode: 0x887a0005
NVIDIA GeForce RTX 2080 Ti
26.21.14.4274

I still can use everything on the rest of the computer
Does someone encounter the same problem ?



I tried to :

- Update my drivers
- follow this fix https://steamcommunity.com/app/391220/discussions/0/1744479698797237755/
-check the temerature and the % of use of my GPU & CPU: they even dont reach the max



But the problem is still here



Here are my Specs

Motherboard: msi z390 gaming edge ac
GPU : MSI Duke RTX GeForce 2080 Ti oc 11 go
CPU: I7 9700K
RAM : Corsair 4x8 DDR4
OS: Win 10 x64
SSD 1to
Monitor Acer Predator 165hz

Thanks for reading

Hey! Please can you report this directly to our Support team? They can investigate for you... support.505games.com
Atelann Jul 14, 2020 @ 11:05am 
Originally posted by apounder505:
Originally posted by Λtelann:
Hey guys,

My game is freezing hard when I just get out the burning chamber and I get this error message:



ERROR

Dx12-ErrorCode: 0x887a0005
NVIDIA GeForce RTX 2080 Ti
26.21.14.4274

I still can use everything on the rest of the computer
Does someone encounter the same problem ?



I tried to :

- Update my drivers
- follow this fix https://steamcommunity.com/app/391220/discussions/0/1744479698797237755/
-check the temerature and the % of use of my GPU & CPU: they even dont reach the max



But the problem is still here



Here are my Specs

Motherboard: msi z390 gaming edge ac
GPU : MSI Duke RTX GeForce 2080 Ti oc 11 go
CPU: I7 9700K
RAM : Corsair 4x8 DDR4
OS: Win 10 x64
SSD 1to
Monitor Acer Predator 165hz

Thanks for reading

Hey! Please can you report this directly to our Support team? They can investigate for you... support.505games.com


Maybe help us here in stead of rediricting us to your support page ?
Konscience Jul 14, 2020 @ 11:49am 
I freeze at the same spot in the game, it's really irritating
ポテト Jul 14, 2020 @ 11:50am 
same issue lol
Marek Vohryzka Jul 14, 2020 @ 12:00pm 
Same here, freeze right after burning president and first big encounter with BTs.
Beelzebub Jul 14, 2020 @ 12:01pm 
Originally posted by fanaticworks.pictures:
Same here, freeze right after burning president and first big encounter with BTs.
+
Atelann Jul 14, 2020 @ 12:22pm 
Some news guys !
I did'nt notice it until 1 hour ago but there is also another error message in the background

An Access Violation (C0000005h) has occurred in thread 'SystemFileDevice:1' at instruction location 00000001416D4B37h

CallStack : 2560633228

0. 0x7FFFCBD3FE3E ntdll.dll, 0xCBD3FE3E
1. 0x0001416D4B37 ds.exe, 0x416D4B37
2. 0x0001416D4D91 ds.exe, 0x416D4D91
3. 0x0001416D1F99 ds.exe, 0x416D1F99
4. 0x0001416D2390 ds.exe, 0x416D2390
5. 0x0001417ABE8D ds.exe, 0x417ABE8D
6. 0x7FFFCABB7BD4 KERNEL32.DLL, 0xCABB7BD4
7. 0x7FFFCBD0CE51 ntdll.dll, 0xCBD0CE51


RAX = 3 RBX = 0 RCX = ffffffff RDX = c9c0a4b8 RSI = 210cb5c8 RDI = ac68160
R8 = 2052 R9 = ffffff0a R10 = c9c0abf0 R11 = 6a6fbc0 R12 = d00c0000 R13 = 1c10e000
R14 = ac68140 R15 = 3116 RIP = 416d4b37 RSP = 6a6fcc0 RBP = 11eea EFL = 10202



The details of the error are output in error.txt.


I update my thread with the details and the fixes that I tried
I recommand you to try the fixes that I tried since it's worked for some other persons who don't have exactly the same problem
Also this thread is very active :
https://steamcommunity.com/app/1190460/discussions/0/2641874742501747650/
Last edited by Atelann; Jul 14, 2020 @ 12:23pm
Atelann Jul 14, 2020 @ 1:13pm 
Guys, great news: I fixed it by disabling Nvidia DLSS in the graphic option then closing the game and starting it again and it works
liquidsnakeblue Jul 14, 2020 @ 6:00pm 
Can't seem to make it to the graphics settings before it crashes.

Edit - there is a .txt file in the game directory that has the settings, but neither "0" nor "1" on the DLSS setting makes any difference, it still crashes.
Last edited by liquidsnakeblue; Jul 14, 2020 @ 6:05pm
Atelann Jul 14, 2020 @ 10:01pm 
Damn !
Did you try the others fixes listed above ?
If it's not working, you should stop trying to not reach 2 hours of play and subscribe to the discussion linked since there are some guys who are really determinated to make it works in this linked thread
<Ayee>Tjobbo Jul 15, 2020 @ 4:54am 
Im getting this error, Dx12-ErrorCode: 0x887a0005. If i disable DLSS it works.
Updating my WIndows 10 to version 2004, ill report back if that helps :)
< >
Showing 1-15 of 38 comments
Per page: 1530 50

Date Posted: Jul 14, 2020 @ 10:33am
Posts: 38