Arma 3
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90%? incorrect battleye global ban...no support ? (Need more details and reasons)
quick question on a battleye global ban, as the title suggests it is beyond a shadow of a doubt wrong, but I think I know what caused it. There seems to be no support structure in place as I have tried contacting battleye support and explain what happened, no reply.

The situation..facts

I'm a game developer (console games 16+ years) so I don't use/condone piracy
I'm far too competitive to cheat :)
I mainly work in OS X and boot to windows (bootcamp) to play games etc.

Story:
I played for the first time this Altis Life on Arma 3, started to enjoy it quite a bit, build up some money and all is good.

That night played some breaking point on uk server.

(1 Day passes)
While talking to a friend who I play arma 3 with, he asked what server I played on so he could try it and we can meet up there that very night and go harvest some weed :)

So what I did (had never done this previous) was to rather than stop working an boot to windows, I run parallels (Virtual Machine) to boot the WIndows Partition (Something I do to get access to windows things in a rush), and with no intention of playing arma 3 in the VM (cause it would be quite horrific/not nice) started it anyway to list the server, searching for UK ones. Double clicked on the most likely of candidate (with the intention of seeing if it was the one I was on "profile info") and bang, global ban message from battleye.

"Battleye Global Ban #f34f9c"

So the problem is this, there were no warnings that you could not and should not run steam or arma 3 inside a vm, and there is no way to get a response as to why I have a global ban for not breaking any terms of use. (I did check for VM use, admittedly afterwards and nothing mentioned)

99% of the reason I purchased arma 3 was online play on server that are legit. So my problem is that under Laws that protect consumers in my country (UK) this is a breach.

Has anyone had any experience with this or ever gotten a response from battleye support ? If so how long does it take ?

3 Days no reply from battleye support,


UPDATE:
I now have sent an email followup offering screen recordings and both memory and process dumps of me repeating the action if they don't happen to have a mac and parallels to hand to aid them a little. So hopefully my offer to help may get a response...who knows


UPDATE (day 6)
well I received this
============
Hi,

Your Steam account is banned from our system. Your ban is valid, i.e. backed by clear evidence of hack usage in any BE-supported game, and therefore won't be lifted.

The only way to get unbanned and be able to play on BE servers again is to buy a new copy of the game on a new Steam account. Otherwise you can still play the game on BE-disabled servers. Please understand that no further details about your ban can be revealed and no further instructions on how to get unbanned can be provided.
============

to which I replied

============
Ok I have an offer, since I'm a developer myself and know 100% that not a single bit of memory has ever been altered in the game in question "arma 3" well by my intent/doing and I also know 100% I did not try to circumvent any checks or anything, I'm willing to buy the game again on another account and reproduce this for you to show you that this is a false positive, or following the instructions I sent previous you could also do this with a Mac / (bootcamp window7) and parallels … If I get banned again though, I would request you refund me for cost of the new game and unband the 1st account… this is no loss to yourself as you would be making Battleye a little better? Sound fair ? Can also dump process and mem info at the time if you want

let me know cheers
===========

so who knows... suppose I'm beginning to see a flaw in this system, specially if they don't take me up on my offer, as it is only me who stands to loose.


OK FINAL UPDATE
=====
I think I know what it was now, and although I didn't actively cheat... I did get on the verge about 4 days before the ban (after an emotional point in altis life and wanting a few $$k), but never actually did it (although the program scanned active memory, probably at this point BE banned, but was not aware that a scan of memory would do this)... so this is 95% probably what it was and not me running it in a VM. My point still stands about more detailed errors, and the catch of this particular instance, if this WAS the reason.. still not 100% but in everything I have said in this thread is true, I have never cheated (although in fairness and honesty, if the program that would have allowed me to cheat (add cash), didn't crash, then I cant say 100% that I would have added a few $k in altis life, I probably would have done....maybe..maybe not...hmmm I would have stared at the screen a while put it that way)

So I think the moral here is even if you dont cheat, but do download something that allows you to cheat, and run it (and scan arma 3 memory), that can cause this... it was not mentioned previous to this as I never used it to change any bit/byte in arma 3. It would not finish a scan of memory as it was crashing in windows 7. So simply running and allowing a scan (passively) can cause a ban. (if this is the reason, still don't know 100% due to odd policy of BE and information). If anyone from BE reads this, you have my full permission to post all the details of the above ban.
Legutóbb szerkesztette: Vinobeano; 2014. márc. 2., 17:57
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The initial posting was edited hours later:
The topicstarter came out with the "full truth" after 16 replies.

I just don't trust anybody who is telling me that he wants to play ArmA3 online
and don't have Win7/8 but OSX.
Didn't you read the minimum specs? Where does it say MacOS?

I am thankful that BattlEye is detecting this method
and sorts those players out.
Mirudes eredeti hozzászólása:
The initial posting was edited hours later:
The topicstarter came out with the "full truth" after 16 replies.

I just don't trust anybody who is telling me that he wants to play ArmA3 online
and don't have Win7/8 but OSX.
Didn't you read the minimum specs? Where does it say MacOS?

I am thankful that BattlEye is detecting this method
and sorts those players out.

As someone who spotted this thread before the edit, I can assure you, the core information in the OP has not been changed. The edit was for the update.

He does have windows, and to play he would normally bootcamp into it. This issue arose when they ran windows as a virtual machine for some testing.
Manwith Noname eredeti hozzászólása:
Mirudes eredeti hozzászólása:
The initial posting was edited hours later:
The topicstarter came out with the "full truth" after 16 replies.

I just don't trust anybody who is telling me that he wants to play ArmA3 online
and don't have Win7/8 but OSX.
Didn't you read the minimum specs? Where does it say MacOS?

I am thankful that BattlEye is detecting this method
and sorts those players out.

As someone who spotted this thread before the edit, I can assure you, the core information in the OP has not been changed. The edit was for the update.

He does have windows, and to play he would normally bootcamp into it. This issue arose when they ran windows as a virtual machine for some testing.


Mirudes eredeti hozzászólása:
The initial posting was edited hours later:
The topicstarter came out with the "full truth" after 16 replies.

I just don't trust anybody who is telling me that he wants to play ArmA3 online
and don't have Win7/8 but OSX.
Didn't you read the minimum specs? Where does it say MacOS?

I am thankful that BattlEye is detecting this method
and sorts those players out.


indeed true, I think it was the quick use of parallels to boot the win7 drive that may have triggered battleye to suspect a hack, normally what I would have done if not in a rush to give a fiend a server name would be to boot to windows 7, but on this occasion was a bit to busy and thought firing up a virtual machine was a good idea :)

@Mirudes so I think your missing the point or not quite understanding what the problem is, could be my fault for not being clear but other people get it
Manwith Noname eredeti hozzászólása:
Dude, rather than ranting about it, why don't you actually advise him on how you got your ban revoked either here in this thread or "friend him up" and do it privately.

Nice words. And the next thing you do, is buying a new license, while he is playing with your key, stolen from you!
Mirudes eredeti hozzászólása:
Manwith Noname eredeti hozzászólása:
Dude, rather than ranting about it, why don't you actually advise him on how you got your ban revoked either here in this thread or "friend him up" and do it privately.

Nice words. And the next thing you do, is buying a new license, while he is playing with your key, stolen from you!


I really think you are not reading or not grasping the topic here, please dont try and start unrelated arguments, I only continue to update this thread now as reference to what happens. I have now purchased arma 3 twice, never hacked or cheated once, and still I'm willing to get the 2nd copy battleye banned to show that there is a repeatable process to get a false positive... well if battleye agree to refunding me as I don't want to waste another copy and them not do anything
Mirudes eredeti hozzászólása:
Nice words. And the next thing you do, is buying a new license, while he is playing with your key, stolen from you!

Heh, that wouldn't be cool I agree.

I hate cheaters/"hackers". Though I am prepared to believe this person because I have a slim understanding of how Battleye is working and also a slim understanding of how virtual machines work.

I am no expert but it is entirely possible for Battleye's "heuristic/generic detection routines" to report a game running in a virtual machine due to how they "spoof" certain things. The OS runing within the VM is not in direct control of the hardware.

It's the same reason an Anti Virus suite can report a legitimate program as a threat.
Manwith Noname eredeti hozzászólása:
Mirudes eredeti hozzászólása:
Nice words. And the next thing you do, is buying a new license, while he is playing with your key, stolen from you!

Heh, that wouldn't be cool I agree.

I hate cheaters/"hackers". Though I am prepared to believe this person because I have a slim understanding of how Battleye is working and also a slim understanding of how virtual machines work.

I am no expert but it is entirely possible for Battleye's "heuristic/generic detection routines" to report a game running in a virtual machine due to how they "spoof" certain things. The OS runing within the VM is not in direct control of the hardware.

It's the same reason an Anti Virus suite can report a legitimate program as a threat.


Well not sure many people would choose to run arma 3 in a VM (though admittedly I had no intention of playing it in a vm, just verify a server name for friend) so this could be the single and only time it happens...I suppose the closing point here (not caring what anyone believes, and irrelevant to if I was a hacker/cheater or not) I have offered to prove the false positive to battleye at my own cost and time to make sure it dont happen to others, if I'm a hacker/cheater I gain and prove nothing except my own guilt (while also wasting my time), if I'm correct, battleye can account for this type of thing in the future, so I don't see why they would not entertain my offer. As a developer I can provide lots of info, machine states and video evidence + memory maps/dumps etc. So there is nothing for them to loose other than pride I guess.

I would even settle for it being made common knowledge that some vm instances like parallels can cause this to happen!
Legutóbb szerkesztette: Vinobeano; 2014. febr. 28., 15:11
Yes, I would absolutely allow someone (a suspected personal hack user) with "development" experience in the back door to "help" with a "false positive". Can you see the security threat here and why nobody has jumped on your "offer"? Pony up $65 and a standard gaming rig seperate from your mashed together dev-rig. Stop making things difficult and keep your work/personal entertainment seperate.

Hell you can even go so far as claiming that you're such an in-demand developer that your work was hacked and sabotaged intentionally for all we care... it doesnt matter, your system was compromised; it negatively effects the enjoyment of other consumers of this product; it may or may not be through any fault of your own. I can assure you this, trying to do things the hard way, you have only yourself to blame.

What I believe is really hanging you up is that BE bans are delayed..... DELAYED! You will not recieve a ban during/while your are first doing whatever it is that trigered it.... What this means to you: YOU WERE NOT BANNED FOR FAST LOADING THAT ONE TIME FOR A FRIEND TO LOOK UP A SERVER, no matter how you spin it. Sorry brother.

-Whats the maximum effective range of an excuse? ZERO METERS.
Legutóbb szerkesztette: SFC Foster; 2014. febr. 28., 22:07
Basically cheaters will stop at nothing to get their account back.
SFC Foster eredeti hozzászólása:
Yes, I would absolutely allow someone (a suspected personal hack user) with "development" experience in the back door to "help" with a "false positive". Can you see the security threat here and why nobody has jumped on your "offer"? Pony up $65 and a standard gaming rig seperate from your mashed together dev-rig. Stop making things difficult and keep your work/personal entertainment seperate.

Hell you can even go so far as claiming that you're such an in-demand developer that your work was hacked and sabotaged intentionally for all we care... it doesnt matter, your system was compromised; it negatively effects the enjoyment of other consumers of this product; it may or may not be through any fault of your own. I can assure you this, trying to do things the hard way, you have only yourself to blame.

What I believe is really hanging you up is that BE bans are delayed..... DELAYED! You will not recieve a ban during/while your are first doing whatever it is that trigered it.... What this means to you: YOU WERE NOT BANNED FOR FAST LOADING THAT ONE TIME FOR A FRIEND TO LOOK UP A SERVER, no matter how you spin it. Sorry brother.

-Whats the maximum effective range of an excuse? ZERO METERS.

Backdoor ? what an odd thing to say/suggest... I was indicating that I would record my machine data, to prove the false positive, not to allow me back on, but to waste another copy to demonstrate that it was a false positive. I dont want access to battleye, I just want to show them that without cheating, hacking whatever, and without breaking the T&C, that it's possible to get banned in the manner I suggested. I hate cheaters too and have never and will never cheat online...believe me or not makes little difference, all I know is that BE was mistaken and I want to help them fix it.. I have already got another account and another copy of the game, but again, willing to sacrifice this one to prove the point. Not quite sure why you would think I want access to BE servers or data :)

will stop updating/checking this thread, I see there is too much anger animosity here for some reason. Sorry to cause offence or provoke anger, was not my intent.

Seeya all
Legutóbb szerkesztette: Vinobeano; 2014. febr. 28., 23:35
Why wasting your time? this is simple social engineering. This character is laughing at you.

It's all a lie...

All scammers are going to meet in your life starting with the same message and tone.
It is a perfectly recognizable brand.

Some say that they have never cheated, others who have been playing the game since the stone Age.

....XDDD

where is battleye terms and conditions?????!!!!!!!!! never readed them and i dont konow where to read, did i asked to install battleye when i purshase the game ? NO, i think before global ban BE should inform you whats wrong with ur system and will ask turn some programs off or you will get banned, know global ban no feedback and etc, i remember that cz i got ban on arma 2 oa dayz mode when my cd key was stolen, no feedback at all from BE, my advise dont waist your time with BIS game is sux anyway, BIS end of the line, i doubt its gonna be arma 4. as much i readed its more ppl complaining about the game then who is enjoing the game, lets wait 4 ubisoft "The Division" il think arma 3 will be ruined(that what i thinking) my advise try to get money back from steam and forget arma 3 like bad dream, cz i spend over hundred hours in arma3 half of them tried to solve fps drops problems and etc. good luck
Manwith Noname eredeti hozzászólása:
I hate cheaters/"hackers". Though I am prepared to believe this person because I have a slim understanding of how Battleye is working and also a slim understanding of how virtual machines work.

I am no expert but it is entirely possible for Battleye's "heuristic/generic detection routines" to report a game running in a virtual machine due to how they "spoof" certain things. The OS runing within the VM is not in direct control of the hardware.

It's the same reason an Anti Virus suite can report a legitimate program as a threat.
Yeah, well, you know, that's just like your opinion, man.jpg

My theory: Using a Mac and a windows machine in a private network. Playing online with the windows machine, trying to cheat at the same time, at the same port, with the same ArmA3-license, on the same server, with the same nickname, with the virtual machine (using the same windows-license), on the other computer (Mac).

Suddenly millions of dollars in Altis life.

You see, BattlEye isn't so bad at all.

Mirudes eredeti hozzászólása:
You see, BattlEye isn't so bad at all.

I'm not saying Battleye is bad, m'kay.

But like so many things in life...it's not perfect.
Read the two quotes below and it becomes clear that the OP is lying.

StingRay eredeti hozzászólása:
So what I did (had never done this previous) was to rather than stop working an boot to windows, I run parallels (Virtual Machine) to boot the WIndows Partition (Something I do to get access to windows things in a rush), and with no intention of playing arma 3 in the VM (cause it would be quite horrific/not nice) started it anyway to list the server, searching for UK ones. Double clicked on the most likely of candidate (with the intention of seeing if it was the one I was on "profile info") and bang, global ban message from battleye.

"Battleye Global Ban #f34f9c"

So the problem is this, there were no warnings that you could not and should not run steam or arma 3 inside a vm, and there is no way to get a response as to why I have a global ban for not breaking any terms of use. (I did check for VM use, admittedly afterwards and nothing mentioned)

Dwarden eredeti hozzászólása:
user isn't banned for what he do at the moment of receiving ban (delayed bans)

Another user, SFC Foster, also bought up the fact that BattlEye bans are delayed. When StingRay(OP) replied to his post, he completely ignored the part mentioning delayed bans and said he was no longer going to update this thread.
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Arma 3 > Trash bin > Téma részletei
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