Getting paid on Steam  >>  Payment info FAQ
Contact Information
Q. Can I use special characters unique to my local language in completing the paperwork?
A. No, do not use special characters that are unique to a language other than English.
Q. Can I submit my items in Steam Workshop before I provide contact information?
A. No. You will not be able to finalize revenue splits on items in Steam Workshop prior to providing us with valid contact, banking and tax information.
Q. Can I enter an alias/nickname?
A. No. You must enter your legal first and last name when onboarding. Do not enter an alias or nickname in completing the information.
Q. What should I enter as my Company’s Legal Name?
A. The name you enter must be the legal entity that owns or has rights to the item, and is the legal entity that will be signing the Steam Subscriber Agreement and the Supplemental Workshop Terms. The company name you enter here must match the name as written on official documents with your bank and on United States IRS tax documents or foreign tax documents, if applicable.
Q. What should I enter as my Company’s Legal Name if I’m a sole proprietor?
A. Do not enter your Doing Business As (“DBA”) or “friendly name” or alias/nickname. Please enter your full legal name. The name you enter here must match the name as written on official documents with your bank and on United States IRS tax documents or foreign tax documents, if applicable.
Q. I’ve entered my name incorrectly. What do I do?
A. As long as your item has not been accepted for sale within the Steam Workshop, you can change your first and last name in Contact Information.
Q. I changed my legal name (and banking and tax information). How do I effect this change in my workshop account?
A. We do not currently have the ability to do name changes in Steam Workshop.
Q. Where do I change my address?
A. You can change your address through your Steam Workshop account. Please note if you are changing your country of residence, you will be required to go through the tax interview again to establish your new rate of withholding tax based on your new circumstances.
Q. Can I complete the paperwork as a partnership?
A. If you have a partnership registered in the United States or if your partnership exists outside the US and the partnership is taxed at the partnership level, then yes. However, if your partnership exists outside the US, and the partnership is taxed at the individual partner(s) versus the partnership level, then no. Due to the complexity of obtaining proper tax documentation, we cannot support such non-US partnerships as a legal entity within Workshop.
Q. Why does my Contact Information show as incomplete? I’ve entered the required data.
A. Please verify that you have entered your full name and address in this section.
Q. Are there certain countries/regions, entities or individuals Valve cannot do business with?
A. The Office of Foreign Assets Control (OFAC) of the U.S. Department of the Treasury administers and enforces economic and trade sanctions based on US foreign policy and national security goals against targeted foreign countries and regimes, terrorists, international narcotics traffickers, those engaged in activities related to the proliferation of weapons of mass destruction and other threats to the national security, foreign policy or economy of the United States. OFAC publish lists of such parties (Specially Designated National List) with whom Valve, as a US company, are prohibited from doing business with. In addition, OFAC administers trade sanctions and embargo programs against specific countries (Sanctioned Countries), such that unlicensed transactions involving those embargoed countries are prohibited or restricted. Many, but not all, of the limitations OFAC imposes are also enforced by other countries besides the US.

Valve does not do business with or otherwise engage in or facilitate transactions involving individuals or entities that are subject to sanctions or other applicable trade control restrictions. This includes, but is not limited to parties listed on the Specially Designated Nationals (SDN) and Foreign Sanctions Evaders (FSE) Lists maintained by the U.S. Department of the Treasury. In addition, we do not do business with or otherwise engage in or facilitate transactions with individuals or entities in Sanctioned Countries including Crimea, Cuba, Iran, North Korea, Sudan, and Syria.
Banking Account Information
Q. Are there any characters that I cannot / should not enter in my banking information?
A. You should only use English letters, numbers and spaces when entering your banking data. Do not enter dashes or spaces in the account, SWIFT or IBAN fields. Any other symbols may be accepted but will likely cause issues when we try to process your payments.
Q. Can I submit my items in Steam Workshop before I provide valid bank information?
A. No. You will not be able to finalize revenue splits on items in Steam Workshop prior to providing us with valid contact, banking and tax information.
Q. Do I need to provide bank information even though I don’t want to receive revenue share on the item(s)?
A. Yes, you will need to provide valid bank information regardless of whether your item is a paid item or a free item.
Q. I keep getting the error message “The bank account holder name must match the name you have entered on Steam”. What do I do?
A. The bank account holder name entered the Banking Information section does not match the legal name entered in the “Contact Information” section. We require that the same legal name be entered in Contact Information, Bank Information and Tax Information sections. Any variations (Mr J Smith vs. Joseph Smith) will not be accepted. Sometimes it is helpful to copy and paste the name into the banking data entry screen. Please note, this means you cannot use someone else’s bank account to receive your payment.
Q. How do I go about changing my bank information?
A. You can change your bank information by clicking on the following this link: https://steamcommunity.com/login/home/?goto=%2Fmy%2Fworkshoppaymentinfo
Q. Why am I seeing a non-Valve URL when I’m entering bank information?
A. We use WorldPay, a third party payout provider, to make monthly payments to you. The bank information page is a template provided by WorldPay.
Q. Can I receive payments in my PayPal account or other similar non-bank accounts?
A. No. Payments can only be received via bank-to-bank transfers.
Q. Do you pay in currencies other than US dollars?
A. We pay in US dollars only. If your bank account is held in any other currency, the conversion to your local currency will be done by your bank when receiving the payment. Please check with your bank to ensure that they can receive USD – some banks will not accept USD. If your bank does not accept USD, you will need to provide banking information for a bank which will accept USD in order to receive payment.
Q. What is a SWIFT Code?
A. A SWIFT Code is the unique identification code for a particular bank in accordance with standards approved by the International Organization for Standardization (ISO). These codes are used when transferring money between banks, particularly for international wire transfers, and also for the exchange of other messages between banks.

You can search for your SWIFT code using your Bank Name, City or Postal Code. If you don't know and can't find your bank's SWIFT Code, please contact your bank to obtain it.

When entering your SWIFT code, please do not enter spaces.
Q. What is a routing number?
A. It's a nine digit bank code which identifies a US-based financial institution. You can request this number from your bank or you can find it typically at the bottom of your check.

When entering your routing number, please do not enter spaces.
Q. What is an IBAN number?
A. The International Bank Account Number (IBAN) is an international standard for identifying bank accounts. It's typically used in Europe. See the link below for an IBAN validation tool to ensure you have provided us with a valid IBAN.

IBAN Validator

When entering your IBAN number, please do not enter dashes or spaces.
Q. What does Bank Country mean?
A. Bank country is where your specific bank branch is located and not the location of the bank’s headquarters.
Q. Where do I enter my correspondent bank’s information?
A. Please complete the banking section with your receiving bank information as we do not need the correspondent bank to complete a transfer.
Q. Can I enter a FFB (for further benefit) or FFC (for further credit) account?
A. No, your bank account information needs to be in your name directly. We cannot process payments that require additional instructions to complete.
Q. Is it possible to use a joint account?
A. The payee name on the bank account must match the workshop contributor name in the Contact Information section. Generally, using a joint account will have additional names and therefore not work.
Q. Can I split payments for my sales?
A. No. We can only pay to one payee per workshop account.
Q. Is there a monthly cut-off for bank account changes?
A. Please note that we make payments by the 30th of the month and there is lead time to prepping the payments. In order to ensure your banking changes are accepted in the system in time for payments, please complete any bank changes by the 20th of the month.
Q. Why does my banking show as incomplete? I’ve entered the required data.
A. A Valve administrator needs to approve your banking information before it will show as complete. This can take up to a week.
Tax Information – Tax Interview
Q. Can I submit my items in workshop before I give valid tax information?
A. No. You will not be able to finalize revenue splits on items in Steam Workshop prior to providing us with valid contact, banking and tax information.
Q. Can I opt out of completing the tax interview and have withholding tax applied?
A. No. All contributors must complete the tax interview even though you may want to elect withholding tax to be applied.
Q. How do I provide Valve with the tax information needed?
A. As part of the Steam Workshop onboarding process, you will be provided a link to start the tax interview. The tax interview takes 5-10 minutes and will ask you a series of questions to guide you through the completion of either tax forms (W-9 or W-8BEN). You can also access the tax interview by following this link: https://steamcommunity.com/login/home/?goto=%2Fmy%2Fworkshoppaymentinfo
Q. What do I need to have available before taking the tax interview?
A. We require all contributors to provide valid taxpayer identification to comply with U.S. tax reporting regulations. For U.S. contributors, your TIN is either an Employer Identification Number (EIN), or a Social Security Number (SSN). For Non-U.S. contributors, a U.S. TIN or a foreign TIN is required to claim treaty benefits.
Q. Why am I seeing a non-Valve URL upon clicking the link to start the tax interview?
A. We use a service called TaxIdentity provided by a third-party company called Lilaham to conduct the tax interview.
Q. Can I save part way through the tax interview and continue later?
A. No. You cannot save part way through as the tax interview needs to be completed within the same instance. The tax interview takes 5-10 minutes.
Q. Can I use a name different than what I provided in Contact Information to take the tax interview?
A. No. The tax interview needs to be in the same name as the name provided in Contact Information. If you provide a different name that does not match the name provided in Contact Information, your tax interview will automatically be invalidated and you will not be able to submit items through Workshop.
Q. Why am I not getting an instant validation of my TIN?
A. The TIN is validated by the Internal Revenue Service (IRS). This process is subject to IRS database outages that can delay the process. In addition, recently issued TINs can take up to 30 days to process as the IRS has to update the database which we check against.
Q. What happens if I retake the tax interview?
A. The prior tax interview will be deleted even though that tax information may have been verified and valid. The tax interview should only be retaken if there is a change in circumstance (ie. you moved to a different country) or there is additional information such as a U.S. or foreign TIN that was originally omitted.
Q. I’ve just moved. Do I need to retake the tax interview?
A. If your move is within the same country as provided in the original tax interview, then you do not need to retake the tax interview. If you have moved to a different country, you will need to retake the tax interview.
Tax Information – Withholding Taxes
Q. How much withholding taxes will be deducted from my payments?
A. At the conclusion of the tax interview, the withholding rate % will be provided to you. The withholding rate may range from 0% to 30% withholding on U.S. source income, based on the information you provided during the tax interview. If your withholding rate is 30% and your country of residence has a tax treaty with the U.S., you may want to retake the tax interview and provide a U.S. or foreign TIN in order to reduce the withholding rate. Countries that have tax treaties with the U.S. can be found here:

http://www.irs.gov/Businesses/International-Businesses/United-States-Income-Tax-Treaties---A-to-Z
Q. What happens if there is no income tax treaty between my country of residence and the United States?
A. We will be required by the IRS to withhold 30% of your revenue share payment and remit these taxes to the IRS. You may want to consult with your tax advisors on whether you can recover these taxes as a foreign tax credit on your tax return.
Q. If I update my tax interview to include a US or foreign TIN and reduce my withholding rate will Valve refund previous amounts that have been withheld from my payments?
A. No, Valve does not refund withholding taxes when there is a rate change triggered by providing a TIN, as Valve would have already remitted those taxes to the IRS. You will need to consult with a tax specialist to understand if / how you will be able to recoup these funds.
Tax Information – US TINs
Q. Why do I need to obtain an Individual Taxpayer Identification Number (ITIN)?
A. Generally, a foreign person is subject to U.S. tax on its U.S. source income. Most types of U.S. source income received by a foreign person are subject to a U.S. tax rate of 30%. A reduced rate, including exemption, may apply if there is a tax treaty between the foreign person's country of residence and the United States. In order to exercise the benefits under the tax treaty, you will need to complete a Form W-8BEN and that requires either a foreign TIN or a US TIN. Countries that have tax treaties with the U.S. can be found here:

http://www.irs.gov/Businesses/International-Businesses/United-States-Income-Tax-Treaties---A-to-Z

If your country of residence is Slovakia, you will need to provide a US TIN in completing the Form W-8BEN to claim tax treaty benefits and apply an exempt withholding rate. A foreign TIN is not sufficient.
Q. Does applying for a TIN require me to file a U.S. tax return?
A. Applying for an ITIN for purposes to exercise the benefits under the tax treaty does not require you to file a U.S. tax return.
Q. What types of US TINs are there?
A. For non-U.S. persons, a TIN may be an Employer Identification Number (EIN) for individuals and businesses or an Individual Taxpayer Identification Number (ITIN) for individuals only.
Q. If I’m an individual, can I choose to apply for an EIN or ITIN?
A. Yes, an individual can apply for either an EIN or ITIN.
Q. How do I obtain a US TIN?
A. An Employer Identification Number (EIN), for individuals (you need to indicate you are a sole proprietor) and businesses, may be obtained over the telephone by calling (267) 941-1099. This is not a toll-free number and long distance charges may apply. An EIN may also be obtained through filing “Form SS-4, Application for Employer Identification Number” by fax which takes approximately four business days and by mail which takes approximately four weeks. More information about Form SS-4 is available on the IRS website.

http://www.irs.gov/pub/irs-pdf/fss4.pdf
Q. How long does it take for the IRS to issue an Individual Taxpayer Identification Number (ITIN)?
A. It may take a few months or longer to obtain an ITIN.
Tax Information – Reporting
Q. What reporting do you provide for tax purposes?
A. U.S. contributors will have royalties earned in the prior tax year reported on the Form 1099-MISC. We issue these annual forms on or before January 31 each year.

Non-U.S. contributors will have U.S. source income reported annually on the IRS Form 1042-S. We issue these annual forms on or before March 15 each year, and is an informational statement of your royalties and any amounts withheld during the prior tax year.
Payments
Q. Why haven't I received payments yet?
A. You must provide us with all completed bank and tax information before we can make payments to you. Please check to make sure that both pieces of information have been completed and verified.

As we are using WorldPay, a third party payment provider, the label description on your payment may say “WorldPay” or “Valve Corporation”. Please check to see whether you have received payments from either.

If you have checked and still don’t see a payment from either WorldPay or Valve Corporation, please email us and we’ll put a trace on the payment. Please note that this process can take a few days before we can provide you with an update. If your payment failed and was returned to us, we will notify you of the reason for the payment failure so you can correct it. Once corrected, it will be included in the next monthly payment batch. We cannot make off cycle payments.
Q. Is there a minimum revenue I must earn before I can receive a payment?
A. Yes. There are costs associated with issuing each individual payment as well as potential bank fees charged to you upon receiving money that make it prohibitive to pay out for small amounts of money. Therefore, we may hold your payment until a minimum of $100 payout is earned.
Q. What is your normal cycle of paying me?
A. We pay out by the 30th of the month following sales. For example, we will pay you for calendar February month sales by March 30th. It may take a few business days for the payment to post to your bank account. In that case, you may see the payment in your bank account during the first few days of April, following the example above.
Q. What method of payment do you use?
A. We will make your payments by Electronic Funds Transfer which is a bank-to-bank transfer. We do not currently offer any other payment methods – please ensure that you are able to receive payments in this manner. Valve is unable to provide additional documentation to help you receive your funds.
Q. I need to provide my bank with additional documentation regarding purpose of the payments. What do I do?
A. You can access the agreements that you have signed through your workshop account. Login to Steam, go to workshop, select ‘Your Workshop Files’ and then “Legal Agreements” Here you have access to the subscriber agreement and your workshop revenue share agreement.
Q. Who is WorldPay and why am I seeing payments from them?
A. We use a third party payment provider to make our monthly payments. It’s possible that you may see WorldPay as the label description associated with your incoming Steam payment.

The registered address for WorldPay is:

The Walbrook Building,
25 Walbrook,
London,
EC4N 8AF
United Kingdom
Q. Can you split my payment to more than one bank account?
A. No, payments are associated one to one with contributor and account. Any splits or further payments that need to be made are your responsibility as we are unable to process multiple payments for one contributor.
Q. I didn’t change by bank information in time for this payment cycle. Can you reissue payment to my new bank account?
A. We make payments once a month. If your payment is returned to us for any reason, it will be included in the next monthly payment batch. We cannot make off cycle payments.
Q. I’m not ready to receive the Steam payments. Can you hold money for us?
A. Once your items(s) is released, have provided us with valid banking and tax information, and there are sales on your items(s), we will pay you. We are not able to hold money for you.
Sales Reporting
Q. Where can I see the break out of my sales? Data points such as number of units, sales dollars etc by my different items?
A. Once you have content accepted into a paid, curated Workshop, you'll see a link to "View Your Revenue" from your "My Workshop Files" page. If you don't have any content accepted yet, now's a great time to get involved!