Stranded Deep

Stranded Deep

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Stranded Deep Troubleshooting
By Ben | Beam Team Games
A brief troubleshooting guide for any issues you are having with Stranded Deep and how you might be able to resolve them.
 
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System Requirements
Before you purchase Stranded Deep please make sure your computer meets the minimum system requirements for the game. Stranded Deep's System requirements can be found at the bottom of Stranded Deep's Steam Store page.




To view your System Specs

WINDOWS: Control Panel > System and Security > System.
To view your GPU: System Information > Components > Display.

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MAC OSX: Open System Profiler by choosing About this Mac.
To view your GPU: Open System Profiler by choosing About this Mac from the Apple (top left corner) menu, then click More Info. Select the Graphics/Displays item in the Hardware section.

For more info visit Apples support website: https://support.apple.com/en-au/HT202053

Video Card Drivers
Please make sure your video card drivers are all up to date. Steam can do this via Steam > 'Check for Video Driver Updates'. It's recommended you update your drivers through the appropriate driver control panels.








Installation
It's possible for Steam to fail Stranded Deep's Installation or update patches incorrectly. We recommend navigating to Stranded Deep Properties via Steam Library > Right clicking Stranded Deep > Properties > Local Files and clicking 'Verify Integrity of Game Cache'.

If issues persist you can try uninstalling and re-installing Stranded Deep. Verifying game cache is very important after every update.



Updates
Please make sure Stranded Deep is always Up-to-date. Through your Steam Library, right click Stranded Deep > Properties > Updates. Automatic updates should 'always keep this game up to date'.

If you are having an issue downloading the latest update please restart Steam with the above settings enabled. If further issues persist check Stranded Deep's Beta branch (Instructions Below).

Note: Your current games version number can be found on the in-game main menu bottom left hand corner.

Opting into Development Branches
Please make sure you have the correct branch selected in Stranded Deep's Properties.
By right clicking Stranded Deep in your Steam Library navigate to Properties > Betas and select the beta branch you would like to opt into from the drop down menu. Stranded Deep's stable most recommended branch is 'None'.

This is where players can opt into the experimental development branch and other branches we may make available in the future. Please note that save files may revert or cause issues switching between branches.






Performance
Please make sure you computer meets Stranded Deep's minimum system requirements.

If you are having performance issues or the game doesn't look as good as you think it can please navigate to the in-game Options > Graphics menu. Here you can tweak graphical settings which can improve performance or improve visual quality where your computer can support it.

To improve performance try reducing the heavier graphical settings such as Shadows, Volumetric Clouds, Draw Distances, Ambient Occlusion, and Antialiasing. All these effects can be quite demanding on lower end systems and may require some tweaking.




Game Crashing
Stranded Deep is an Early Access game and as result can often experience unexpected crashes. We take these crashes very seriously so please send in your games output log immediately after experiencing a crash.

Please send us your output logs;
Steam Library > Right click Stranded Deep > Properties > Local Files > Browse local files..
Navigate to Stranded_Deep_Data and send the 'output_log' as an attachment to bugs@beamteamgames.com with the subject "Game Crash".

Alt Tabbing Crashes
If you wish to Alt-Tab Stranded Deep from full screen please select the DX9 Startup option. DX11 will crash when Alt-Tabbing from fullscreen as a result of our current Game Engine.

Note: Please only send us output log files which were a result of a game breaking bug such as the game crashing.




Launcher Has Stopped Working...


If there is an issue with the games launcher crashing please right click Stranded Deep in your Steam Library > Properties > Local Files > Browse Local Files.



From here you can run Stranded_Deep.exe manually and bypass the Launcher. Stranded_Deep_x64 will be the launcher.



If you do have this issue please email us (below) with your system specs or post in the discussion forum so we can fix this issue faster!
Achievements
Achievements are currently disabled for Stranded Deep.




Motion Sickness
Stranded Deep has some very immersive gameplay; Sailing Rafts, Swimming, and climbing can often cause motion sickness to some. To reduce these effects navigate to the in-game Options menu.

Navigate to General > reduce the Ocean Rotation slider to minimise or disable sailing motion sickness.

Mouse smoothness can be reduced through the 'Input' Option menu.

Motion Blur, Field of View and Lens Effects can be adjusted through the 'Graphics' menu.




Ask for help / Reporting bugs
If this page was not able to help you please get in touch through our Community Discussion. You can use the search function to find other posts from players who may have had similar issues and ways to resolve them.

Alternatively, Please post any bug reports under the 'Bug Reports' sub topic with the inclusion of your system specs.

Please be very specific when posting bug reports so we can resolve them faster.



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27 Comments
Zombieslayerchic26 Sep 2 @ 9:11pm 
I second that, how do we do the missions? Plus the crabs don't attack me at all
bolter176 Aug 31 @ 11:05pm 
how do u do the stranded deep missions?
myopia12 Jun 10 @ 11:45am 
I can play games like Fallout on my PC but have terrible FPS on this game. Nothing I have tried that you mention in the trouble shooter nor help section works. Please Fix this as the game could be really awesome!
Muller Jun 2 @ 3:18pm 
Please fix this game every 5 mins it keeps on crashing and telling me not responding. I play games with a lot more requirements more than this game
welters May 29 @ 4:12pm 
need help i can not find a bottle or bucket so i can drink the cocnots are not many off them so i dy of tursth
everytime i hahve build a solarfill so i can collect water but i can not drink it i have no clue how and where to go
|HSO| Klaas May 26 @ 12:50pm 
Stuff keeps disapearing!? Had a box full of engine parts. Went on a trip to multiple islands and made tempory shelters there. Saved game a couple of times after sleeping. Finnaly found the last part of the engine so I went back all excited to finnaly build the engine. Came back, Freakin box gone. It freakin disapeart!!!!!
Laureanor May 18 @ 9:53pm 
Need help. I cant seem to continue my progress. On the main title i can see that uve made it to day 46 but the option to "continue" does not appear.
OVO | Trade.tf May 17 @ 6:47am 
also i cant get any achievements!

BTW i play on MAC OS Sierra :)
OVO | Trade.tf May 17 @ 6:41am 
guys can anyone help me. why does my stranded deep has no plank stations, flippers, water leather bags and more! the version of my stranded deep is 0.28.01

please help me! i'd be so thankful!
angeleyes7039 Apr 22 @ 4:36pm 
my game was playing splendid before the mining update. Everything plays fine til i go to the next island and then it's lagging so bad i can't play. is it a bug with the last update? please help, i miss my stranded deep L