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General Help & Troubleshooting Saints Row: The Third
By Der Hexer and 1 collaborators
Here are some informations for those people with issues starting and playing Saints Row: The Third on a PC or laptop. If you have further informations how to fix a problem please let me know - i'll add it to the guide and give you credit for it, thx!
This lets steam check that the game isn't missing any files. It's a painless and fairly quick thing to do. Still not working? Turn off your Anti-Virus program and your firewall temporarily.
2. Intel Graphics
Inadequate display drivers can cause crashes at loading screens, AMD intro screen and when swapping display settings in game. It can also be responsible for extremely low fps and a black game screen. If you're experiencing any issues playing on a notebook with a Intel™ IGP (e.g. HD 2000, HD 3000, HD 4000) and have still the graphics driver installed that comes with your notebook (or an updated one from your notebook manufactors website), get the latest drivers for your IGP from Intel™ Website - Downloadcenter[downloadcenter.intel.com]
The latest graphics driver from Intel's website for Windows 7/64 and HD3000 by the time writing this (12. Aug. 2013):
Intel® HD graphics Driver for Windows 7 (x64) for HD2000/3000 File name: Win64_152815.exe Version (driver package): 18.104.22.168.3062 Version (file version): 22.214.171.12462) Date: 03/21/2013 Status: Latest Size: 124.72 MB
Intel® HD graphics Driver for Windows 7 (x64) for HD4000 File name: Win64_15319.exe Version (driver package): 126.96.36.199.3165 Version (file version): 188.8.131.5265 Date: 05/10/2013 Status: Latest Size: 147.79 MB
Intel™ list of popular games...[www.intel.com] that are playable on second generation Intel® Core™ Processors with Intel® HD Graphics 3000/2000 and Microsoft Windows 7* 64-bit operating system.
Make sure your Windows power management is set to "Always on" or "Performance" and not "Balanced".
Make sure your AA (anti-aliasing) & AF (anisotropic filtering) settings in your graphics driver controll panel are set to "application controlled
Turn off Vsync in the game options
Run in windowed mode
Lower the graphics resolution of the game, e.g. from 1920x1080 to 1280x720 (that is +2 million pixels to calculate against below 1 million)
AMD AMD Catalyst Version 13.4 is working best and stable (Aug. 2013) The game is running even on a AMD E2-1800 APU with Catalyst 13.4 (confirmed by KitsuneXero)
Nvidia The older Driver Version 320.18 fixed some issues for a handful of users.
FPS Freezes/Stutters in SR3 and SR4 System specidications: Intel i5-4670 CPU @ 3.40GHz 16Gb RAM Windows 7 64bit Geforce GTX 680 4GB To fix the freezes and stutters the solution was to DISABLE Stereoscopic 3D under Nvidias Control Panel. Thx to Maluno!
Some more threads threads on tomshardware.co.uk about laptop graphics: laptop dedicated gpu[www.tomshardware.co.uk]
Crash After Picking DirectX Version (Nvidia only) Important: Turns out that an outdated EVGA Precision tool can cause issues, e.g. you're not being able to run SR3 in directX 10/11 mode - update your EVGA Precision tool and it should fix the problem.
The outdated version causing trouble is: EVGA PrecisionX 303
The working version is: EVGA PrecisionX 421
Disable the Steam Community Overlay Steam is using 50% of the CPU time on my dual core system - what can I do to reduce the resources Steam is using? Follow the instructions provided here
How to remove and refresh your Steam files Your game is freezing every few seconds for a short period? Certain Steam issues may be corrected by removing and refreshing your Steam files. Follow the instructions provided here
Restart your PC If you're experiencing unusual low framerates while playing SR3, restart your PC and check if that's fixing it. Sometimes a pending steam update is causing this issue.
4. System Specification
If you're asking for help on the forums, please post the hardware you're running and the operating system. A precise description of the error and a list of what you've already done to fix the issue can't hurt either :)
Operating System + 32bit or 64bit
Graphics device & driver version
native resolution of your monitor
All of this information can be found by generating a DirectX Diagnosis report (search and run "dxdiag" on your Startmenu). The graphics information can be found in the display tab.
If you can't get enough informations by running "dxdiag" google for some free tools, e.g. "SIW" (System Information for Windows), "SIV" (System Information Viewer) or Piriform Speccy[www.piriform.com]
Proper system specifications (example): Operating System: Windows 7 Home Premium 64-bit, Service Pack 1 CPU model: Intel i5-2500K (default speed) Graphics device: AMD Radeon HD 7950, 3GB VRAM (GPU @850MHz / VRAM @1450 MHz) Driver version: AMD Catalyst 13.1 native resolution: 1920 x 1080 (single monitor, HDMI) RAM: 2 x 4 GB DDR3-1866 (PC3-14900) HDD informations: OS on 256 MB SDD (drive C), steam and games on 2TB internal drive (drive D), additional steam games on external 2 TB USB3 drive (drive G) Sound device: VIA VT1708 (codec: HDA) Power supply: Enermax EPM600AWT (600W) additional information: running MSI Afterburner for custom fanspeeds, game is installed without any mods
5. Faulty display.ini file
If you have problems to get through the game launcher or the game is crashing by accessing the main menu or something alike, i would suggest you to post the content of your display.ini file, found here (open it with the windows editor): ...\Steam\SteamApps\common\saints row the third
You'll know for sure something is wrong there if the only entry is: Preset = -1
Check appendix A. for a minimum graphics display.ini file
6. Diagnosing Crashes
To find out what's causing your crashes it's a good idea to check your event viewer. Go to:
Control Panel >> Administrative Tools >> Event Viewer >> Windows Logs >> Application.
This opens a list of everything eventful an application has done. Now find a report about SRTT crashing and post the contents to the forums (a crash appears as a white exclamation mark on a red circle, and the crashes will have SRTT in the details) Whilst waiting for a reply, google the file(s) involved to see what part of your system they belong to.
7. Strange Controls
Your character or the camera is always moving when it shouldn't Usually caused by having an external controller or some other input device (e.g. steering wheels, joysticks) connected to your system. SR3 is working best with a XBox 360 controller and proper drivers.
Unplug any other input devices besides your keyboard and mouse and check if it's working the way it should.
8. Game doesn't start or keeps crashing
Saints Row: The Third is crashing all the time or doesn't even start? One well known reason is that SR3 doesn't like it if NOT installed where your Steam installation is, so make sure you have SR3 installed in the usual Steam folder and not on an external or different harddisk. e.g. C: Steam + C: SR3 = works D: Steam + D: SR3 = works C: Steam + D: SR3 = fail D: Steam + E: SR3 = fail
Failed to Start the Game (Missing Executable) If you see the error "Failed to Start the Game" when launching SR3 through Steam, delete your appcache foler. Follow these instructions.
# Which monitor should be used in fullscreen mode. DisplayIndex = 0
# Toggle whether resolution is verified before setting. # This can be used to run the game at any arbitrary resolution in a window. # However this will break fullscreen mode and Alt+Enter. VerifyResolution = true
# Toggle v-sync in fullscreen. VSync = false
# Preset is a number between 1 and 5 for low, medium, high, ultra-high, and custom. # Custom allows the rest of the settings below to be edited in the UI. Preset = 5
# TextureDetailLevel toggles the use of high res textures. Currently ignored. TextureDetailLevel = 0
# AnisoLevel is usually 0 (for trilinear filtering) or 1 through 16. AnisoLevel = 0
# Lighting detail can be 1, 2, or 3 for low, high, and ultra-high. LightingDetail = 1
# SSAO level can be 0, 1, 2 or 3 for off, accumulative SSAO, regular SSAO, and hi-res SSAO. SSAO_Level = 0
# ShadowDetail is the shadow map resolution. 1024, 2048, and 4096 are default options, # but any power of two will work. # Zero for no shadows. ShadowDetail = 0
# Scene detail controls the geometric detail of the scene. 1 through 3 for low, medium, high. # This includes LODs, view distance, and turning off certain scene elements. SceneDetail = 1
# Reflections are 0, 1, or 2, for off, low, or high. Reflections = 0
# MotionBlur can override motion blur off even when post process detail is up. MotionBlur = false
# PostProcess can be 0, 1, or 2 for off, low, or high. # HDR bloom and tone mapping, basic DoF, and motion blur all come on at low, # God rays and diffusion depth of field come on at high. # DDoF is incompatible with lighting details other than 3. # If DDoF is enabled, bokeh DoF will come on automatically on DX11 level cards. PostProcess = 0
# Toggles whether cutscenes are letter-boxed in the center monitor or # expand to fill all monitors in Eyefinity mode. LetterboxEyefinity = true
# Toggles whether or not the game will auto-detect input devices when plugged in. InputDeviceAutoDetect = true
# Extremely low framerate (less than two frames a second) could be due to low video memory. # * Resolution is the biggest factor in video memory usage. # * Lighting detail has a major effect on memory usage. # It effects lighting quality slightly, but turning it to low will also turn off advanced depth of field. # * At high resolutions, anti-aliasing modes can result in high memory usage. # * Shadows and Ambient Occlusion have a minor effect on video memory usage.
# Poor frame rate on low-end CPU’s can be aided by the following options. # * Scene detail has the biggest effect on CPU performance and visuals. The low setting here should be a last resort. # * Reflections can have an effect if they are turned off. # * Shadows will improve CPU performance if turned off, but will seriously affect visuals.
# Poor frame rate on low-end GPU’s can be aided by the following options. # * The presets are geared toward GPU performance. Using auto-detect should choose settings appropriate for your GPU. # * Resolution and lighting detail have the biggest effect. # * Post processing has a major effect on GPU performance when set to high.
B. Other useful stuff and links
If you're looking for help on Saints Row: The Third, i would recommend to visit Idolninjas Website[idolninja.com] and go to the Forum
JudgeTiberius: a big thanks for your help! Idolninja (Blog)[idolninja.com]: for all the info about SR3 Seilan: Crash After Picking DirectX Version Thx for sharing this info! cruinne: for helping the SR3 community by posting the links to our guides - thx ;) Maluno: FPS Freezes/Stutters in SR3/SR4 on a Nvidia Geforce GTX 680