This guide will cover the basics of how to file a report against a problematic player. It will also go into detail about reportable offences and how you can help make the CS:GO community a better place.
The Overwatch consists of qualified and experienced members of the Counter-Strike: Global Offensive community. Overwatch Investigators are chosen by their CS:GO activity, competetive wins, hours played, skill group and more.
Investigators are provided with a replay of a randomly selected eight-round segment from an accused player's match. Their task is to decide whether or not if the reported claim is valid or not.
The provided replay refers to the reported player as "The Suspect" and the other names within the match have been replaced. Any type of voice and chat communication has been removed and the investigator is expected to make a determination solely based on the actions of the suspect.
Accurately and fairly reporting problematic or disruptive characters will help to keep the CS:GO community fun for everyone. The Report tool should not be abused, only file a report if you believe there is a valid claim to misconduct.
To access the report screen pull up the scoreboard. By default this is bound to the Tab button on your keyboard.
Once you have the scoreboard pulled up you can use the up and down arrows on your keyboard to navigate to the player you want to report.
Once you have the player you want to report highlighted, click Enter on your keyboard to bring up their CS:GO profile.
From this screen you can view their medals and their skill level. You're also able to block communication with the player, which will prevent them from being able to communicate with you via Text and Voice chat channels.
To do this check the Block Communication box, once the box is checked a red speaker icon will appear next to their name on the scoreboard. If you decide that you want to unblock them all you need to do is uncheck the box.
If you wish to report the player, click on the Report button.
From this screen, check the applicable boxes and then click Submit to file the report. You're able to select more than one option.
The next few sections of the guide will go in to more detail about each report category.
On the report screen there are two separate options for Communication Abuse. At this time the overwatch does not review these cases. If a player is being abusive in the game consider using the Block Communication check box to prevent them from communicating with you further.
Abusive Text Chat
The Abusive Text Chat category is used for players who are abusive over text communication channels. Examples of this would be text spamming, abusive language, harassment and so on.
Abusive Voice Chat
The Abusive Voice category is used for players who are abusive over voice communication channels. Examples of this would be mic spamming music or audio files, abusive language, harassment etc.
In general, if you don't approve of the way that the player is communicating to everybody else in the game, file a report. If they are abusing voice and text channels, you can check both boxes before filing the report.
The Griefing option is to be used if somebody in the game is being disruptive by preventing players from playing as intended. There are a lot of scenarios that can be considered griefing, to list a few;
Friendly fire abuse
Flash bang spamming teammates
Purposely dying to the other team
Throwing the bomb in an unreachable position
Going AFK for the purpose of increasing playtime.
Keep in mind that accidents do happen, however if it becomes clear that a player is griefing deliberately, file a report.
The Valve Anti-Cheat (VAC) is a tried and tested system; however, occasionally newly-developed cheats are not recognized by the system. Using the report tool you can file a report against a player you suspect of cheating.
The hacking reports are broken down into three categories.
Aim hacks are similar to auto aim. Depending on the type of cheat, the aim hack will automatically lock on to a target which gives the cheater perfect accuracy. If somebody goes from playing normally to getting constant headshots, they might be using an aim hack. Action is only taken if the verdict is unanimous.
Wall hacks allow the cheater to view other enemies through walls. This gives them an advantage by being able to better position themselves to deal with oncoming threats.
Any form of cheating other than wall or aim hacking can be reported using the 'Other Hacking' option. This can include cheats which prevent vision obstructions such as Flashbangs and Smoke from appearing on the screen.
Bear in mind that some players are highly skilled at Counter-Strike and they might appear to be hacking to some people. People accused of hacking will be reviewed by the Overwatch to ensure that they are actually hacking, and not just highly skilled. Action is only taken if the verdict receives a majority vote from several overwatch investigators.
What Happens Next?
Once your report has been received it may be reviewed by the Overwatch. The replay will be sent out to selected reviewers who will come to a verdict to determine if the report was accurate or not.
The punishment will depend on what they were found guilty of. Players found guilty of cheating will be banned from competitive match making for one year. These bans are referred to as "timeouts" and are separate from VAC.
If you're interested in learning about the report review system, check out my Introduction to the Overwatch guide below.