179 ratings
Reporting to the Overwatch
By Jimo
I will cover the basics of how to file a report against a problematic player. I will also go into detail about reportable offences and how you can help make the CS:GO community a better place.
Rate  
Favorite
Favorited
Unfavorite
Introduction
This guide will cover the basics of how to file a report against a problematic player. It will also go into detail about reportable offences and how you can help make the CS:GO community a better place.

Who are the Overwatch?
The Overwatch consists of qualified and experienced members of the Counter-Strike: Global Offensive community. Overwatch Investigators are chosen by their CS:GO activity, competetive wins, hours played, skill group and more.

Investigators are provided with a replay of a randomly selected eight-round segment from an accused player's match. Their task is to decide whether or not if the reported claim is valid or not.

The provided replay refers to the reported player as "The Suspect" and the other names within the match have been replaced. Any type of voice and chat communication has been removed and the investigator is expected to make a determination solely based on the actions of the suspect.

More information about the Overwatch can be found by reading the official FAQ. [blog.counter-strike.net]

How to Report Somebody
Accurately and fairly reporting problematic or disruptive characters will help to keep the CS:GO community fun for everyone. The Report tool should not be abused, only file a report if you believe there is a valid claim to misconduct.

To access the report screen pull up the scoreboard. By default this is bound to the Tab button on your keyboard.



Once you have the scoreboard pulled up you can use the up and down arrows on your keyboard to navigate to the player you want to report.

Once you have the player you want to report highlighted, click Enter on your keyboard to bring up their CS:GO profile.



From this screen you can view their medals and their skill level. You're also able to block communication with the player, which will prevent them from being able to communicate with you via Text and Voice chat channels.

To do this check the Block Communication box, once the box is checked a red speaker icon will appear next to their name on the scoreboard. If you decide that you want to unblock them all you need to do is uncheck the box.



If you wish to report the player, click on the Report button.



From this screen, check the applicable boxes and then click Submit to file the report. You're able to select more than one option.

The next few sections of the guide will go in to more detail about each report category.
Communication Abuse
On the report screen there are two separate options for Communication Abuse. At this time the overwatch does not review these cases. If a player is being abusive in the game consider using the Block Communication check box to prevent them from communicating with you further.

  • Abusive Text Chat

    The Abusive Text Chat category is used for players who are abusive over text communication channels. Examples of this would be text spamming, abusive language, harassment and so on.




  • Abusive Voice Chat

    The Abusive Voice category is used for players who are abusive over voice communication channels. Examples of this would be mic spamming music or audio files, abusive language, harassment etc.


In general, if you don't approve of the way that the player is communicating to everybody else in the game, file a report. If they are abusing voice and text channels, you can check both boxes before filing the report.
Griefing
The Griefing option is to be used if somebody in the game is being disruptive by preventing players from playing as intended. There are a lot of scenarios that can be considered griefing, to list a few;

  • Friendly fire abuse
  • Flash bang spamming teammates
  • Purposely dying to the other team
  • Blocking
  • Throwing the bomb in an unreachable position
  • Going AFK for the purpose of increasing playtime.



    Keep in mind that accidents do happen, however if it becomes clear that a player is griefing deliberately, file a report.
Hacking
The Valve Anti-Cheat (VAC) is a tried and tested system; however, occasionally newly-developed cheats are not recognized by the system. Using the report tool you can file a report against a player you suspect of cheating.

The hacking reports are broken down into three categories.

  • Aim Hacking

    Aim hacks are similar to auto aim. Depending on the type of cheat, the aim hack will automatically lock on to a target which gives the cheater perfect accuracy. If somebody goes from playing normally to getting constant headshots, they might be using an aim hack. Action is only taken if the verdict is unanimous.






  • Wall Hacking

    Wall hacks allow the cheater to view other enemies through walls. This gives them an advantage by being able to better position themselves to deal with oncoming threats.





  • Other Hacking

    Any form of cheating other than wall or aim hacking can be reported using the 'Other Hacking' option. This can include cheats which prevent vision obstructions such as Flashbangs and Smoke from appearing on the screen.



Bear in mind that some players are highly skilled at Counter-Strike and they might appear to be hacking to some people. People accused of hacking will be reviewed by the Overwatch to ensure that they are actually hacking, and not just highly skilled. Action is only taken if the verdict receives a majority vote from several overwatch investigators.
What Happens Next?
Once your report has been received it may be reviewed by the Overwatch. The replay will be sent out to selected reviewers who will come to a verdict to determine if the report was accurate or not.

The punishment will depend on what they were found guilty of. Players found guilty of cheating will be banned from competitive match making for one year. These bans are referred to as "timeouts" and are separate from VAC.

If you're interested in learning about the report review system, check out my Introduction to the Overwatch guide below.

http://steamcommunity.com/sharedfiles/filedetails/?id=151566523
Community Server Admins
Timeouts are only applicable to matchmaking. If you're a community server admin you can apply these bans to your own server as well by adding a convar to your configuration.

To do this open up server.cfg found within the csgo\cfg directory of your CS:GO server files. Within the configuration file put in one of the following lines.

Having this convar set to 0 will allow all players to play on game server.

sv_kick_players_with_cooldown 0


Having this convar set to 1 will kick players with officially assigned violations. This includes overwatch verdicts.

sv_kick_players_with_cooldown 1


Having this convar set to 2 will kick players with any competitive cooldown. This includes overwatch verdicts and cooldowns given from abandoning competitive games.

sv_kick_players_with_cooldown 2

You may need to change the map or restart your server for the changes to take effect.
Closing Notes
If you have any questions or comments regarding this guide please feel free to leave a comment below or get in touch with me on Steam or through my website[www.Jimo.co.uk].

You can also check out all of my other Steam Guides here.


http://steamcommunity.com/sharedfiles/filedetails/?id=151566523
http://steamcommunity.com/sharedfiles/filedetails/?id=138601546
44 Comments
< >
RPGaming Aug 21 @ 5:40pm 
Hacker Alert!!! 0:1:1387516 Rommel "RoMz #noobgalore" Ramos STEAM_0:0:982825 STEAM_0:1:1795570

http://steamcommunity.com/profiles/76561197963040761 /
STEAM_0:0:982825 / STEAM_0:1:1795570
Flankdog Aug 10 @ 2:23am 
It's stupid that you can't report someone from a matchmaking replay.
NATO-Soldier Jul 17 @ 5:27am 
In copetetive mode bringing up scoreboard and pressig up and down buttons does not select any players, what am I doing wrong?
Is it possible for someone who admittedly paid "a lot for their hacks" to somehow gain access to the server side data that would allow them to alter the drops from chests?
Danke Oct 27, 2013 @ 11:32am 
@jimo i realized that it could be an issue of the guy either left or got kick but eariler in the game he could have hack.... thats the only logical answer i can come up with
Jimo  [author] Oct 27, 2013 @ 11:27am 
Yaspan: As far as I know it must be done while in-game.

Chocolat: Weird issue. It might be worth posting about it here:http://steamcommunity.com/groups/overwatch_official
cAlm Oct 27, 2013 @ 11:05am 
Nice write up, is there a way to report someone after game is done with a demo? Being able to download and review last competitive match is a really nice feature, but would be nice if you could submit a report from the demo.
Danke Oct 14, 2013 @ 7:47am 
There's a question problem with the CS:GO Overwatch case I am reviewing. The Overwatch i am watching shows a BOT instead of a player and it just Fast Forward till the end. There is no "The Suspect". Is this an error?
[Starbucks]-{Man} Aug 22, 2013 @ 10:56am 
"The punishment will depend on what they were found guilty of. Players found guilty of cheating will be banned from competitive match making for one year."
Seriously? So just because your hacks weren't detected by an automated system means a lesser punishment? Sounds completely fair.
CzorTTeusz Jun 29, 2013 @ 8:39am 
thanks !