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Sims 3 Trouble shooting guide
By -Fields- and 1 collaborators
This guide will hopefully get your Sims 3 to work on steam, you will most likely have read these answers in the various topics in the sims 3 discussion area and I hope/plan to add as many fixes here as I can which will hopefully make your game playable. AT least thats the theory.
Once registered and then signed in you will need to click My page and then scroll down to register a game.
Copy and paste and then you should get a email with links to extra content and free sim store points. Note: Not all expansions or stuff packs offer store credit
There is a free world called Riverview available to everyone who owns the Sims 3 - you will find it in the Sims 3 store here -> Riverview download page[store.thesims3.com]
There is also a page of free downloads for people who own some of the expansions - also in the Sims 3 store here -> Registration reward downloads page[store.thesims3.com]
How Do I Find The Serial Number Needed To Register the Sims?
In your library if youclick the game in the left window, you should see the option to view CD keys in the right side at links, This is also called the serial code that it refers to and that you use to register your copy of the sims at Sims site or at EA
Note: This is how you get the serial for all other games that require the serial or CD key to register your new purchase.
My experience was pretty painless, other than waiting a half hr to get someone. The customer service rep I talked to used a screen share option in the chat so he could see what was on my screen , then I simply showed him my steam records showing I bought the new DLC , and then just opened my cd key, showing again that I had not received a key for 70s'80,90's. As all my cd keys were already registered with EA , there was no danager of showing them the keys. Then he simply asked my name I had used to resister account with EA and my email I used to register with Ea. And bam he added the game to my EA/Origin account and sent me a 15% discount code.
Only thing I can recommend is treat the service rep as a cop who just pulled you over. They deal with all kinds of over angsted gamer/console ppl all day and another one yelling or acting like a child because of a mistake another company made will prolly just make them ignore your pleas for help. Not to say this how you treated them. Just try to be as nice and positive as possible and you might get a treat instead of a it is Steams problem, talk to them answer.
Thanks to Frankenberry for sharing this in a topic on the discussions.
I followed the instructions on that page and was able to get the Launcher to finally come up!
HOORAY I can play my game!
Q. How do u get the stuff u buy on the Sims website on to the games
A. When you download it should open the Sims launcher and place your content under downloads. If it doesn't install automatically then select the new content and click install.
How to check if DLC [Expansions and stuffpacks] Are installed correctly?
To check if your expansions or stuff packs are installed, you maybe familer with this view in the launcher.
The circles each represent a pack or expansion, IF the circle is filled in then that usually means the pack has been installed sucessfully, if its faded out then you dont have that installed or installed correctly.
My expansions/dlc/content packs bought on Steam have not downloaded, are not in the game.
*Update notice* The current version of the Steam client is having problems with some installers not writing to the Windows registry. Reports are that this has been fixed in the current Steam beta.
If you go to Steam->settings at the top left of the client, in the Account tab you will find the option to join the current Steam Beta.
In the Steam client, right click on the game in your library list, select properties from the dropdown list then in the Local Files tab select 'Verify integrity of game cache'
If the content is still not in the game try Exiting Steam properly by going to Steam->Exit at the top left of the client or clicking on the Steam icon next to your clock and selecting Exit, then restart Steam - or even better, reboot your PC then restart Steam.
Then follow the instructions already posted for verifying integrity of the game cache again.
You can also try switching to a different download region in case it is a problem with your local download servers. Go to Steam->Settings at the top left of the client, and in the Download+Cloud tab click under Download Region to bring up the list of servers and select a different one.
If all of the above fails then in the Steam client, right click on the game in your library list and select Delete local content - then try downloading the game again.
1a. Clear your cache. Navigate to The Sims 3 in your DOCUMENTS folder. Delete the following: --CasPartCache.package --compositorCache.package --scriptCache.package --simCompositorCache.package
1b. Delete your thumbnail cache. The Thumbnails folder is in The Sims 3 in your DOCUMENTS folder. You can delete all the files in there. Step one didn't help me at all, but it may help you, so that's why I'm suggesting it.
2a. If step one didn't work for you, you may have some corrupt or outdated custom content. This is what my problem was. Go to The Sims 3 in your DOCUMENTS folder, then click MODS, and then PACKAGES. Cut all of the files out of that folder, create a new folder on your desktop to temporarily hold them, and paste them into that new folder.
2b. In The Sims 3 in your DOCUMENTS folder, there is a folder called DCCache. Cut any files from the folder that end in .dbc, and paste them into your temporary folder on the desktop. Try running your game, now. If this worked for you, but you would still like to have some of your mods or custom content in the game, you will have to re-add the things you want one-by-one to see which of them was causing your game problems.
Note: Whilst these sites that I have provided have a very large fan base it is fully dependent on players to upload the content, therefore I SHALL NOT or be responsible for ANY issues arrising from using the above mentioned websites. This is purely to protect myself from any issues arrising from any issues if such any do occur. When using mods or custom content, MOST will normally have player feedback and it is best to check the comments, evern if you only check them breifly to check for possible problems.