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 This topic has been pinned, so it's probably important
Yosh Jul 12, 2013 @ 11:54am
How to Recover Missing Items/Bets !

I made a bet but my bet does not show up on “My Bets” what do I do?


If you placed a bet and can not see your items you should submit a ticket here:
http://dota2lounge.com/missingitems


What is the Match Number?


Digits at the end of link of the match.
E.g. Match Dignitas vs Eg - http://dota2lounge.com/match?m=254 has number 254.


I did not take screenshot of my trade window. What should I do?


We are NOT asking for a screenshot of the Trade Window.

We are asking for a screenshot of your Inventory History. All your trades are recorded in your Inventory History.


How can I find my Inventory History?


Your Nickname> Inventory > View Inventory History


I still can’t find my Inventory History, where is it?


http://i.imgur.com/mhVcINm.png?1


How do I take a Screenshot?


There are many different ways to do this.

If you are using Windows 7 or 8 you can simply search on start menu for “snipping tool” and use that.

Alternatively if you have a “Print Screen” button on your keyboard you can press that and paste it on to paint.

If you still can’t figure this out you can use Google.

Important: Screenshots submitted must have the item names in English and must be full-screen screenshots !


My items are not available to be picked on “Missing Items”?


Submit your screenshot on the ticket and leave a comment on this thread.


Where are my Winnings? I want my winnings, Dota 2 Lounge Disband !


First you need to understand how betting on Dota 2 Lounge work. When a bet is placed those items are taken into consideration for the final payout.

e.g: Say only 2 people bet on a Navi vs IG match.One person bet 4 Commons on Navi, while the other bets 2 Commons on IG. Now the person who bets on Navi will get a payout of 2 Commons, while the person who bets on IG gets a payout of 4 Commons

We at Dota 2 Lounge do not charge a vig ( the amount charged by a bookmaker, or bookie, for his services) for the privilege of placing bets. We create and maintain bots, comb through missing items reports and write this kind of forum topics all free of charge.

If you do not see your the items placed on “My Bets” ,this means that your items are not taken into consideration of the final payout. Which means it is as if you never placed the bet in the first place.


The bet I placed was not on “My Bets” and the team I bet on lost can I still get my items back?


Yes, provided you traded with one of our lounge bots and submit a ticket on missing items you can recover your items.

Important: All bets are final. If you can see your bet on “My Bets” before the end of the match and the team you bet on lost, items will not be returned.


Why was my bet not placed?


Bots operate on Steam, when Steam has issues our bots have issues. < insert Steam Disband here>

Bot/unknown is ignoring me what should I do?

1. You can visit the bot profile by either clicking the link above “add bot and wait” button or go to official bot list thread and search for bot by name.

2. Once you are on the bot profile click "more" on the right hand top corner and click on “Block all communication”

3. Now go to your friends list where you will find a tab called “Blocked Users”, unblock the bot using this tab.

4. Now refresh the “My Bets” page

How long does it take for a ticket to be resolved?


Depending on the amount of tickets, it can take up to a week for a ticket to be solved.
Please just be patient, the ticket will be done.


How will I know if my ticket is resolved?


Once your ticket is resolved the items you placed on the bet will be shown on “My Bets”

Why is my "missing items ticket" greyed out?

This means that your ticket has been resolved. Check "My Bets" and reclaim your items.


Should I add another tickets for the same items?

No, this will delay your ticket being attended. Only resubmit a ticket if the information you submitted is incorrect.

What will happen if I submit a false missing items claim just to get some free items?

We keep records and your claims can easily be checked. If you try to do this you will be Permanently Banned on all your accounts.

Do NOT add lounge staff. Leave a comment on this topic if you are having issues.

Checklist !
:d2axe: Is the Match number correct?
:d2axe: Does the Screenshot link work?
:d2axe: Is the bot id correct?
:d2axe: Were the correct items picked?





Last edited by Honeh; Jan 20, 2014 @ 7:25pm
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Showing 1-15 of 6,648 comments
Jul 12, 2013 @ 7:47pm 
hi yosh, i already submit the ticket as when i place items on the bet ig vs rstars yestrday, i cannot c any of my items on my bet. When i checked my inventory list, my four items was not there. The bot has taken away my four items. When can i get this problem resolve?
Yosh Jul 12, 2013 @ 8:27pm 
Originally posted by 360degreeslayup:
hi yosh, i already submit the ticket as when i place items on the bet ig vs rstars yestrday, i cannot c any of my items on my bet. When i checked my inventory list, my four items was not there. The bot has taken away my four items. When can i get this problem resolve?

Like it says on the thread, it will be resloved within 24 hours. I think at the moment, people who are attending missing item tickets are asleep
Mephist▯ples▮ Jul 12, 2013 @ 8:47pm 
how to submit ticket here. i have problem my betting item not show in my bet for match 664.
what should i do,i just click "http://dota2lounge.com/missingitems" only link me to blank page.
help me
Yosh Jul 12, 2013 @ 8:57pm 
http://dota2lounge.com/missingitems

works just fine for me, you shouldn't get an error. Try again using the above link !
Zenaki Jul 12, 2013 @ 8:57pm 
Hi, i think the problem its that if we bet for the winner team we must get rares, and if we bet for the loser we must lose it.
Yosh Jul 12, 2013 @ 9:02pm 
Originally posted by AngusϟYoung:
Hi, i think the problem its that if we bet for the winner team we must get rares, and if we bet for the loser we must lose it.

Where are my Winnings? I want my winnings, Dota 2 Lounge Disband !


First you need to understand how betting on Dota 2 Lounge work. When a bet is placed those items are taken into consideration for the final payout.

e.g: Say only 2 people bet on a Navi vs IG match.One person bet 4 Commons on Navi, while the other bets 2 Commons on IG. Now the person who bets on Navi will get a payout of 2 Commons, while the person who bets on IG gets a payout of 4 Commons

We at Dota 2 Lounge do not charge a vig ( the amount charged by a bookmaker, or bookie, for his services) for the privilege of placing bets. We create and maintain bots, comb through missing items reports and write this kind of forum topics all free of charge.

If you do not see your the items placed on “My Bets” ,this means that your items are not taken into consideration of the final payout. Which means it is as if you never placed the bet in the first place.

The bet I placed was not on “My Bets” and the team I bet on lost can I still get my items back?

Yes, provided you traded with one of our lounge bots and submit a ticket on missing items you can recover your items.
Mephist▯ples▮ Jul 12, 2013 @ 9:18pm 
thx yosh.ticket have been submit. pls read my commend in the ticket
buzziOn Jul 13, 2013 @ 1:12am 
hi, i already post the ticket. i put the bet last night before i sleep. and realize its not in the bet in the morning and my team is win. so, do i will get the winning price ?
funandinteractive Jul 13, 2013 @ 3:28am 
Hello There i have made a bet on a winning team under the name of RStars. In which i was suppose to win 16.1 Rare. They have won and i didn't get my 16.1 rares only got my 4 rares back? What the hell is this nonsense. The Match Id was http://dota2lounge.com/match?m=664
Yosh Jul 13, 2013 @ 3:32am 
Originally posted by SWAG:
hi, i already post the ticket. i put the bet last night before i sleep. and realize its not in the bet in the morning and my team is win. so, do i will get the winning price ?


Originally posted by Weran:
Hello There i have made a bet on a winning team under the name of RStars. In which i was suppose to win 16.1 Rare. They have won and i didn't get my 16.1 rares only got my 4 rares back? What the hell is this nonsense. The Match Id was http://dota2lounge.com/match?m=664

Read the first post completely !
Bibiw Jul 13, 2013 @ 3:52am 
Hi! I placed a bet on RS vs TongFu and RS won.. But when i click on "My Bets" i still cant see my winnings? what should i do?
Yosh Jul 13, 2013 @ 4:17am 
Originally posted by Rylai Lexi:
Hi! I placed a bet on RS vs TongFu and RS won.. But when i click on "My Bets" i still cant see my winnings? what should i do?

Read the first post
Purezz Jul 13, 2013 @ 5:01am 
If, as in my case, a match is postponed and items get lost, how should I/we find the match id? It's no longer listed.
Kevin Jul 13, 2013 @ 5:15am 
Originally posted by Purezzy0:
If, as in my case, a match is postponed and items get lost, how should I/we find the match id? It's no longer listed.

http://i.imgur.com/emLWw9m.png

Thats all we got from you our Database is telling us that you got all these items.
hi yosh i had submited the ticket pls take a look for EG vs fsid3 thanks
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