If you are using Windows 7 or 8 you can simply search on start menu for “snipping tool” and use that.
Alternatively if you have a “Print Screen” button on your keyboard you can press that and paste it on to paint.
If you still can’t figure this out you can use Google.
Important: Screenshots submitted must have the item names in English and must be full-screen screenshots !
My items are not available to be picked on “Missing Items”?
Submit your screenshot on the ticket and leave a comment on this thread.
Where are my Winnings? I want my winnings, Dota 2 Lounge Disband !
First you need to understand how betting on Dota 2 Lounge work. When a bet is placed those items are taken into consideration for the final payout.
e.g: Say only 2 people bet on a Navi vs IG match.One person bet 4 Commons on Navi, while the other bets 2 Commons on IG. Now the person who bets on Navi will get a payout of 2 Commons, while the person who bets on IG gets a payout of 4 Commons
We at Dota 2 Lounge do not charge a vig ( the amount charged by a bookmaker, or bookie, for his services) for the privilege of placing bets. We create and maintain bots, comb through missing items reports and write this kind of forum topics all free of charge.
If you do not see your the items placed on “My Bets” ,this means that your items are not taken into consideration of the final payout. Which means it is as if you never placed the bet in the first place.
The bet I placed was not on “My Bets” and the team I bet on lost can I still get my items back?
Yes, provided you traded with one of our lounge bots and submit a ticket on missing items you can recover your items.
Important: All bets are final. If you can see your bet on “My Bets” before the end of the match and the team you bet on lost, items will not be returned.
Why was my bet not placed?
Bots operate on Steam, when Steam has issues our bots have issues. < insert Steam Disband here>
Bot/unknown is ignoring me what should I do?
1. You can visit the bot profile by either clicking the link above “add bot and wait” button or go to official bot list thread and search for bot by name.
2. Once you are on the bot profile click "more" on the right hand top corner and click on “Block all communication”
3. Now go to your friends list where you will find a tab called “Blocked Users”, unblock the bot using this tab.
4. Now refresh the “My Bets” page
How long does it take for a ticket to be resolved?
Depending on the amount of tickets, it can take up to a week for a ticket to be solved. Please just be patient, the ticket will be done.
How will I know if my ticket is resolved?
Once your ticket is resolved the items you placed on the bet will be shown on “My Bets”
Why is my "missing items ticket" greyed out?
This means that your ticket has been resolved. Check "My Bets" and reclaim your items.
Should I add another tickets for the same items?
No, this will delay your ticket being attended. Only resubmit a ticket if the information you submitted is incorrect.
What will happen if I submit a false missing items claim just to get some free items?
We keep records and your claims can easily be checked. If you try to do this you will be Permanently Banned on all your accounts.
Do NOT add lounge staff. Leave a comment on this topic if you are having issues.
Checklist ! :d2axe: Is the Match number correct? :d2axe: Does the Screenshot link work? :d2axe: Is the bot id correct? :d2axe: Were the correct items picked?