Dispute Process

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Disputes involving lost games are relativately rare (<1% of all offer). If you are involved in a dispute, following these steps could increase the chances of a successful resolution.

Is it a dispute?

Did this trade begin as an accepted offer on Barter?
No: this is not a dispute that this site will mediate.

Did you exchange games or items?
No: If you did not exchange anything, than it is an abandoned offers, not a dispute for the purposes of this site.

Did you lose a game or item in the exchange?
Yes: This is a dispute.

What are the reasons for a dispute?

• I sent item, but received an invalid key
  
• I sent item, but received an already used key (duplicate product code error)
  
• I sent item, but received a region locked key
  
• I sent item, but received nothing
  
• I sent item, but did not receive everything we agreed to exchange

In additon, a mediator can initiate a dispute for these reasons,

• Key revoked
  
• Sham trade

Document the exchange

Save and/or screenshot your messages with your trading counterparty. Save any keys you sent or received, but do not post the keys or links in public.

Explain the dispute on the offer and to the mediator

Share the public information in the messages and add the mediator (if assigned) on Steam to share private information. Avoid descriptions such as "liar" or "scammer" and detail what happened and which games or items you lost. Provide options to resolve the dispute.