elvin Sep 22, 2016 @ 6:21pm
my phone was stolen
So my phone was stolen i got a new one a few months later i installed steam on my new phone but i cant get the codes because they are sending to my old phone. I tried changing my number but it sends you the code to your old number so im not sure what to do because i have to the contact steam support and that seems like the only way so thats why im asking you guys is there any other way than contacting steam support??? because steam support ive heard takes up to 2months to reply!
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Showing 1-4 of 4 comments
Niko Sep 22, 2016 @ 7:28pm 
Check youre email
76561198218426745 Sep 22, 2016 @ 7:50pm 
You can use the recovery code Steam provided you when you added mobile auth to transfer the authenticator to your new phone:
https://support.steampowered.com/kb_article.php?ref=8625-WRAH-9030#transfer

Or get a new SIM card with the old number. Or follow the instructions in this post:
http://steamcommunity.com/discussions/forum/1/350541595111581065/#c350541595112075911
I Butt Chug Hi-C Sep 22, 2016 @ 11:18pm 
The recovery code is really going to be key here. I have no idea what happens if someone loses that code. 'Ive got mine backed up in a couple places.
john.dev Sep 24, 2016 @ 12:28am 
Have the same problem man. Fortunately, i can access my account on my pc since it was saved there. still want to make a new mobile authenticator though. but i dont have the recovery code :(
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Date Posted: Sep 22, 2016 @ 6:21pm
Posts: 4