I notice that all the threads asking what happened during the 1 1/2 hour outage were deleted. I think we're owed at least some kind of response, no? It was hardly a day, and you could still play all (or at least, almost all) of your games in offline mode, but the point is that during the outage Valve was very quiet, not a peep from anyone saying what has happened, how long it may be down or even a quick message saying "We're experiencing problems, be back shortly".
Some of you may just think I'm complaining for the sake of complaining, but I'm not. I'm complaining because no one at Valve has done anything to reassure us, the community, the lifeblood of Steam, that everything is ok. For all we know, we could have been hacked, I mean, according to http://steamstat.us
pretty much every server worldwide was down. That's not a tiny "Ooops, shouldn't have unplugged that moment", in my book that's a catastrophic failure. Props to Steam/Valve for getting it sorted in just under 2 hours, but I still believe we should have some kind of comment on what happened. It's poor business practice to not talk to your customers when something bad happens. If my ISP suddenly had a problem and their whole service went down, you could be damn sure that they'd let us know what was going on, why and how things happened. In the end pof the day, we're paying customers, and I believe we should be treated better by actually being told what is going on to the service that we pay for. (Some of you will argue we don't pay for the service, we just buy games - well, we DO pay for the service, since we are buying these games from Steam, to play on Steam servers.)
It takes less than two minutes to write a comment on what was happening, and it's especially aggrevating to not hear a single peep, especially when they have a thread DEDICATED to outages, whether they be planned maintenence or unplanned outages right here: http://forums.steampowered.com/forums/showthread.php?t=784745
Worst part is, last time it was updated was about 7 months ago. This honestly makes me question how much Valve care about their customers.