MR. Grumpy [NL] Feb 18 @ 3:37pm
BOUGHT A GAME AND DIDN'T GET IT
Hello everybody I realy need your help right now!

I bought Counter Strike GO for €13,99.
I have checked my library and the game was not there.
Though my Bank acc says:

Global Connect BV - code - Steampowerd minus €13,99.

Can i get my monney back because this realy sucks :(

Thank you if you reply
Showing 1-5 of 5 comments
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Black Blade Feb 18 @ 3:47pm 
First look here if it shows it
Some time it can take a little time to show
Also try to reset Steam and see if that helps

Also look in your list of games in the profile and see if its there

Also be sure the library is not set to show installed only
Last edited by Black Blade; Feb 18 @ 3:48pm
MR. Grumpy [NL] Feb 18 @ 3:52pm 
Originally posted by Black Blade (Study again \(-.-)/:
First look here if it shows it
Some time it can take a little time to show
Also try to reset Steam and see if that helps

Also look in your list of games in the profile and see if its there

Also be sure the library is not set to show installed only

I checked games list in my profile: it doesn't show up.
I logged out and in 3 times: Still not there.
Library shows all my games: not there.
So the last option is wait until tomorrow but otherwise I don't know what to do...
Black Blade Feb 18 @ 4:51pm 
Originally posted by =MIB= Not again..:
I checked games list in my profile: it doesn't show up.
I logged out and in 3 times: Still not there.
Library shows all my games: not there.
So the last option is wait until tomorrow but otherwise I don't know what to do...
Try maybe also to connect support... see if they can help... if it come back by tomorrow just delete the ticket
[dirrty]gsharp Feb 18 @ 5:43pm 
First, confirm that the transaction actually went through at the Steam Store.

In the Steam Client -> Click on "yourname's account" -> Account Details -> Store Transactions -> Verify you have a line for CS:GO and the event was "Purchase"

Second, still within the Steam Client -> Click on Library -> Click on the Search box (it's immediately above your list of games) -> Type in Counter -> See if your game appears.
Last edited by [dirrty]gsharp; Feb 18 @ 5:44pm
MR. Grumpy [NL] Feb 18 @ 11:39pm 
Thanks for the help guys,

I got the game, It probably took steam some time to get the cash from the bank. normally I get instant the game after buying. But this took 5 hours. But that doens't matter I got the game :)
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Date Posted: Feb 18 @ 3:37pm
Posts: 5