Joidzerg Sep 30, 2013 @ 10:54am
steam quit unexpectedly after starting
Whenever I start Steam my mac displays a message saying "steam quit unexpectedly".

I removed my Library/Application Support/Steam folder and tried again.
I also reinstalled Steam completely with the same result.

Hopefully you can give me an advice on how this can be fixed.

Thanks in advance

OSX Crashlog:

Process: steam [9131]
Path: /Applications/Steam.app/Contents/MacOS/osx32/steam
Identifier: steam
Version: 1.2
Code Type: X86 (Native)
Parent Process: sh [9125]
User ID: 501

Date/Time: 2013-09-30 19:51:58.242 +0200
OS Version: Mac OS X 10.8.5 (12F37)
Report Version: 10

Crashed Thread: 0 MainThrd Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000020




Installation (terminal)

sh MacOS/steam.sh
ILocalize::AddFile() failed to load file "public/steambootstrapper_english.txt".
[2013-09-30 19:07:06] Startup - updater built Jun 17 2013 17:42:38
found breakpad via in process memory: '/Applications/Steam.app/Contents/MacOS/Frameworks/Breakpad.framework/Versions/A/Resources'
Installing breakpad crash handler
SteamID: 0, universe Public
[2013-09-30 19:07:06] Verifying installation...
[2013-09-30 19:07:06] Unable to read and verify install manifest /Applications/Steam.app/Contents/MacOS/package/steam_client_osx.installed
[2013-09-30 19:07:06] Verification complete
[2013-09-30 19:07:06] Downloading Update...
[2013-09-30 19:07:06] Checking for available update...
SteamID: 0, universe Public
SteamID: 0, universe Public
SteamID: 0, universe Public
[2013-09-30 19:07:06] Package file strings_all.zip.7bb2e7813c8cdb092f400c9590f0bec8382b86c0 missing or incorrect size
[2013-09-30 19:07:06] Package file resources_all.zip.daabc124a4782795d6cbf7f0f5abfb96b2b52bf0 missing or incorrect size
[2013-09-30 19:07:06] Package file tenfoot_all.zip.6840be7399ec5d00629618697d83428cfd58b2a7 missing or incorrect size
[2013-09-30 19:07:06] Package file tenfoot_fonts_all.zip.1b6915a5c23a4cf6e406f67608e9f812ff0f39aa missing or incorrect size
[2013-09-30 19:07:06] Package file tenfoot_ambientsounds_all.zip.888b796633f8a81789aeb026bc1aa3292d04f989 missing or incorrect size
[2013-09-30 19:07:06] Package file tenfoot_sounds_all.zip.dfec000915d28aa2284cede6bb6249021ce474a1 missing or incorrect size
[2013-09-30 19:07:06] Package file tenfoot_images_all.zip.6a9a50692f18cc9ce8bc0e257a0826c7f4496223 missing or incorrect size
[2013-09-30 19:07:06] Package file public_all.zip.17587cbb6365438c86653af399dc726dc490d535 missing or incorrect size
[2013-09-30 19:07:06] Package file bins_osx.zip.6c4a530ebd9ce22d2c0254592ac08ef658fee78c missing or incorrect size
[2013-09-30 19:07:06] Package file webkit_osx.zip.02422a60ea50b2afc375b7d5d5a8cb766532d2e6 missing or incorrect size
[2013-09-30 19:07:06] Package file breakpad_osx.zip.2533890141f7c34dc31dcb96db8470f2a4803999 missing or incorrect size
[2013-09-30 19:07:06] Package file miles_osx.zip.caab0d9e7a34e83858757eed66c5dd92a6018a01 missing or incorrect size
[2013-09-30 19:07:06] Package file steam_osx.zip.74f9ab53ffc92acc5efb5af9535a96e584cf170a missing or incorrect size
[2013-09-30 19:07:06] Downloading update (0 of 100,496 KB)...
[2013-09-30 19:07:07] Downloading update (132 of 100,496 KB)...
[2013-09-30 19:07:07] Downloading update (239 of 100,496 KB)...
[2013-09-30 19:07:07] Downloading update (485 of 100,496 KB)...
[...]
[2013-09-30 19:09:27] Downloading update (100,420 of 100,496 KB)...
[2013-09-30 19:09:27] Downloading update (100,496 of 100,496 KB)...
[2013-09-30 19:09:27] Download Complete.
[2013-09-30 19:09:27] uninstalled manifest found in /Applications/Steam.app/Contents/MacOS/package/steam_client_osx (1).
[2013-09-30 19:09:27] Extracting package...
[2013-09-30 19:09:31] Installing update...
[2013-09-30 19:09:31] Cleaning up...
[2013-09-30 19:09:31] Update complete, launching...
[2013-09-30 19:09:31] Shutdown

Startup (terminal)

/Applications/Steam.app/Contents() ⇰ sh MacOS/steam.sh
[2013-09-30 19:11:28] Startup - updater built Sep 20 2013 21:48:58
found breakpad via in process memory: '/Applications/Steam.app/Contents/MacOS/Frameworks/Breakpad.framework/Versions/A/Resources'
Installing breakpad crash handler
Looks like steam didn't shutdown cleanly, scheduling immediate update check
SteamID: 0, universe Public
[2013-09-30 19:11:28] Checking for update on startup
[2013-09-30 19:11:28] Checking for available updates...
SteamID: 0, universe Public
SteamID: 0, universe Public
SteamID: 0, universe Public
[2013-09-30 19:11:29] Download skipped: /client/steam_client_osx version 1379786203, installed version 1379786203
[2013-09-30 19:11:29] Nothing to do
[2013-09-30 19:11:29] Verifying installation...
[2013-09-30 19:11:29] Performing checksum verification of executable files
[2013-09-30 19:11:29] Verification complete
SteamID: 0, universe Public
** Unknown exception behavior: 0
MacOS/steam.sh: line 717: 4819 Bus error: 10 $STEAM_DEBUGGER "$STEAMROOT/$PLATFORM/$STEAMEXE" "$@"
Showing 1-4 of 4 comments
< >
Agent AA1 Oct 1, 2013 @ 8:02pm 
Might be a dumb question, but did you restart after installing steam again? That helped me once.
Joidzerg Oct 3, 2013 @ 7:25am 
Restarting didnt help.
A video of the crash can be seen here:
http://www.youtube.com/watch?v=k4KinEhSocw

bootstrap_log.txt


[2013-10-03 15:52:32] Startup - updater built Jun 17 2013 17:42:38
[2013-10-03 15:52:32] Verifying installation...
[2013-10-03 15:52:32] Unable to read and verify install manifest /Applications/Steam.app/Contents/MacOS/package/steam_client_osx.installed
[2013-10-03 15:52:32] Verification complete
[2013-10-03 15:52:32] Downloading Update...
[2013-10-03 15:52:32] Checking for available update...
[2013-10-03 15:52:33] Package file strings_all.zip.7bb2e7813c8cdb092f400c9590f0bec8382b86c0 missing or incorrect size
[2013-10-03 15:52:33] Package file resources_all.zip.daabc124a4782795d6cbf7f0f5abfb96b2b52bf0 missing or incorrect size
[2013-10-03 15:52:33] Package file tenfoot_all.zip.6840be7399ec5d00629618697d83428cfd58b2a7 missing or incorrect size
[2013-10-03 15:52:33] Package file tenfoot_fonts_all.zip.1b6915a5c23a4cf6e406f67608e9f812ff0f39aa missing or incorrect size
[2013-10-03 15:52:33] Package file tenfoot_ambientsounds_all.zip.888b796633f8a81789aeb026bc1aa3292d04f989 missing or incorrect size
[2013-10-03 15:52:33] Package file tenfoot_sounds_all.zip.dfec000915d28aa2284cede6bb6249021ce474a1 missing or incorrect size
[2013-10-03 15:52:33] Package file tenfoot_images_all.zip.6a9a50692f18cc9ce8bc0e257a0826c7f4496223 missing or incorrect size
[2013-10-03 15:52:33] Package file public_all.zip.17587cbb6365438c86653af399dc726dc490d535 missing or incorrect size
[2013-10-03 15:52:33] Package file bins_osx.zip.6c4a530ebd9ce22d2c0254592ac08ef658fee78c missing or incorrect size
[2013-10-03 15:52:33] Package file webkit_osx.zip.02422a60ea50b2afc375b7d5d5a8cb766532d2e6 missing or incorrect size
[2013-10-03 15:52:33] Package file breakpad_osx.zip.2533890141f7c34dc31dcb96db8470f2a4803999 missing or incorrect size
[2013-10-03 15:52:33] Package file miles_osx.zip.caab0d9e7a34e83858757eed66c5dd92a6018a01 missing or incorrect size
[2013-10-03 15:52:33] Package file steam_osx.zip.74f9ab53ffc92acc5efb5af9535a96e584cf170a missing or incorrect size
[2013-10-03 15:52:33] Downloading update (0 of 100,496 KB)...
[2013-10-03 15:52:34] Downloading update (138 of 100,496 KB)...
[2013-10-03 15:52:34] Downloading update (312 of 100,496 KB)...
[2013-10-03 15:54:53] Downloading update (100,496 of 100,496 KB)...
[2013-10-03 15:54:53] Download Complete.
[2013-10-03 15:54:53] uninstalled manifest found in /Applications/Steam.app/Contents/MacOS/package/steam_client_osx (1).
[2013-10-03 15:54:53] Extracting package...
[2013-10-03 15:55:03] Installing update...
[2013-10-03 15:55:04] Cleaning up...
[2013-10-03 15:55:04] Update complete, launching...
[2013-10-03 15:55:04] Shutdown


[2013-10-03 15:55:04] Startup - updater built Sep 20 2013 21:48:58
[2013-10-03 15:55:05] Verifying installation...
[2013-10-03 15:55:05] Verification complete


[2013-10-03 15:55:13] Startup - updater built Sep 20 2013 21:48:58
[2013-10-03 15:55:13] Checking for update on startup
[2013-10-03 15:55:13] Checking for available updates...
[2013-10-03 15:55:13] Download skipped: /client/steam_client_osx version 1379786203, installed version 1379786203
[2013-10-03 15:55:13] Nothing to do
[2013-10-03 15:55:13] Verifying installation...
[2013-10-03 15:55:13] Performing checksum verification of executable files
[2013-10-03 15:55:14] Verification complete
[2013-10-03 15:55:15] Shutdown
p - updater built Sep 20 2013 21:48:58
[2013-10-03 15:55:15] Checking for update on startup
[2013-10-03 15:55:15] Checking for available updates...
[2013-10-03 15:55:15] Download skipped: /client/steam_client_osx version 1379786203, installed version 1379786203
[2013-10-03 15:55:15] Nothing to do
[2013-10-03 15:55:15] Verifying installation...
[2013-10-03 15:55:15] Performing checksum verification of executable files
[2013-10-03 15:55:16] Verification complete
Joidzerg Oct 7, 2013 @ 1:00am 
After five days the Steam support answered my ticked but only repeated the steps I already had taken. Looks pretty much like an automated answer:

Message by Support Tech Walter on Fri, 4th Oct 2013 10:58 am
Hello Jan,

Thank you for contacting Steam Support.

We apologize for the delay.

Please exit Steam and go to the folder Users/[username]/Library/Application Support/Steam

Delete all of the files in this folder except for SteamApps.

Restart your computer.

Launch Steam and re-test the issue.

Note: This process will not affect your currently installed games.

Note: If you are using Lion please do the following to access your Steam folder:

1. Click "Go" in the menu bar
2. Click "Go to Folder..."
3. Type "~/Library/Application Support/Steam"
4. Click "Go"

This will take you directly to the folder.

Let us know if you have any further questions or concerns.
Last edited by Joidzerg; Oct 7, 2013 @ 8:30am
Banana Oct 8, 2013 @ 4:18am 
thanks for the solution :) . i works well .
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Date Posted: Sep 30, 2013 @ 10:54am
Posts: 4