GLaD0S Nov 14, 2013 @ 11:48am
Connection errors
When I try to open Steam, it says I need to be online for it to update and that I need to check my connection, but I'm connected to Wifi and its at full bars. Anyone know what I should do?
< >
Showing 1-9 of 9 comments
henryg Nov 14, 2013 @ 12:20pm 
We recently pushed a new version of the client that might resolve this problem. Try re-downloading and re-installing Steam from this website (the Install Steam link at the top of the page). You can safely replace the existing Steam application with the downloaded one.

Let me know if you're still having problems afterwards.
Last edited by henryg; Nov 14, 2013 @ 12:20pm
GLaD0S Nov 14, 2013 @ 12:49pm 
I tried that (I actually was doing that when I got these problems) and it's still telling me to check my connection. I will add I did try turning off my wifi and reconnecting. My internet is fine, but Steam keeps telling me it "offline" and needs to be "online".
henryg Nov 14, 2013 @ 1:02pm 
Can you email me at (REMOVED) so that we can try a few different things? I apologize that we might not have a quick fix ready, but I'd really like to track down the cause of this problem.
Last edited by henryg; Nov 14, 2013 @ 1:19pm
GLaD0S Nov 14, 2013 @ 1:12pm 
Yeah I can. Sending an email now.
GLaD0S Nov 14, 2013 @ 1:47pm 
Did you get my email yet?
Spec101 Nov 14, 2013 @ 2:36pm 
buddy of me is having the same issue ! are on the same network i'm connecting perfectly he can't !
henryg Nov 14, 2013 @ 3:14pm 
It turns out that there is a bug which causes this error message to pop up in place of another, different error message about hard drive space. We're getting that fixed for the future, but in the meantime, please make sure that there is at least 300 MB of free space on the drive that has Steam installed.
Autismo Nov 14, 2013 @ 3:56pm 
Yes, it always happens to me. Ignore the following message:
Nice! I just got a Steam Wallet card code for FREE! :D
GLaD0S Nov 14, 2013 @ 4:27pm 
Thanks again for helping me btw
< >
Showing 1-9 of 9 comments
Per page: 15 30 50

Date Posted: Nov 14, 2013 @ 11:48am
Posts: 9