This topic has been pinned, so it's probably important
ianskate Oct 2, 2012 @ 10:54am
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Last edited by ianskate; Mar 24 @ 12:07pm
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Showing 1-3 of 3 comments
Spawn of Totoro Sep 8, 2014 @ 6:56pm 
I'll quote this here so as to not create another pinned thread. It contains good information in the event you have an issue with a Steam Wallet card.

Originally posted by Ahab72:
After getting the run around for a week trying to salvage my gift card, I just wanted to share my story in hopes it will help someone else...

I received a steam gift card from Best Buy for Christmas and I accidentally scratched off some of the numbers on the 15 digit code. Steam and Best Buy could not help me but I noticed on the back of the card it said "Powered by FastCard". After doing some research my wife discovered a company called InComm is the manufacturer of the actual gift cards. We contacted them using the category "customer care" via this link http://www.incomm.com/contact-us and they were able to give us the missing part of the code.

We did have to provide them with quite a bit of information. Luckily I had the receipt from Best Buy. They wanted the serial numbers from the bottom of the card (2 numbers). They also wanted the store name and number, date and time of purchase, and any part of the 15 digit code we could read.

Hopefully this will help anyone else with the same issue. This will only work for cards issued by FastCard.
-Ahab72

Originally posted by mephistopheles:
EVERY ONE THAT LINK IS OUT DATED HERE IS THE LINK:
http://www.incomm.com/our-company/Pages/default.aspx?go2Id=id_Contact
Last edited by Spawn of Totoro; Nov 9, 2015 @ 4:41pm
ianskate Jan 1, 2015 @ 4:08pm 
Updated the OP to include Jimo's guide on common scams, be sure to take a look for some super helpful tips:

http://steamcommunity.com//sharedfiles/filedetails/?id=177244559
ianskate Oct 31, 2015 @ 3:27pm 
If you're new to Steam, you can also check out this guide we put together!

http://steamcommunity.com/sharedfiles/filedetails/?id=402492882
Last edited by ianskate; Nov 1, 2015 @ 12:33pm
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