ziPPychiPPy Jan 12, 2013 @ 9:20am
HELP - Steam Crashing
I can't even get steam to open, it crashes as soon as it says "Connecting to steam account" .Steam is not running in the background. I have checked the interfering programs, which are all closed, I tried starting it manually from Start-Program, same result. I have tried repairing, uninstall, fresh install, and restarting my computer.I am now getting "The exeption unknown software exception (0X40000015) occured in the application at location 0x3f01b100" when I try to open steam.
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Showing 1-15 of 21 comments
ziPPychiPPy Jan 12, 2013 @ 9:29am 
Thanks, Ill give this a try
ziPPychiPPy Jan 12, 2013 @ 9:36am 
This didn't fix the issue.
Maxwell Jan 12, 2013 @ 9:44am 
Well seems you aren't the only one contact Steam Support.
ziPPychiPPy Jan 12, 2013 @ 9:55am 
Ticket was opened about it yesterday, still waiting on a reply
martino_admin  [developer] Jan 12, 2013 @ 10:49am 
Do you have crash dump files in your "C:\Program Files (x86)\Steam\dumps" folder ? If so, ZIP them and email them to me (
ziPPychiPPy Jan 12, 2013 @ 12:30pm 
Martino: as per the dumps folder it is empty.

Fred: I have installed/reinstalled like the link above, same result.

This is the DxDiag in the link below that I saved.]


ziPPychiPPy Jan 13, 2013 @ 11:08am 
Thank you. Having trouble finding a driver for my graphic card.. NVIDIA GeForce 6600 GT
Frawzs Jan 13, 2013 @ 11:15am 
You can download drivers from the NVidia website.

You're wanting to download the "GeForce 6 Series". Select your OS version as appropriate and then click "Search".
ziPPychiPPy Jan 13, 2013 @ 1:08pm 
Everything is now up to date. Including graphics card, sound card, and keyboard driver. Also there is no more available updates for windows. But unfortunately I am still getting the same error message while trying to start steam.
Well, you and me both, I have had the problem since they started Big Picture, my best guess is that Win XP is no longer supported, but I'm still not sure and can't verify anything
ziPPychiPPy Jan 14, 2013 @ 3:23am 
Fred: If you're still willing to help I am on now for a little bit, if not I will be on later this evening.
RuneScimmy20k Aug 22, 2013 @ 2:01pm 
I'm going through the same issue now ;~;
Longfellow Jan 26, 2014 @ 8:51am 
I have this error too now. No solution, despite complete reinstallation of windows on a freshly formatted drive. Any solution?
Same thing is happening to me!! Steam worked perfectly until recently it crashed and will not open
I have a windows xp if anyone else with the problem have a window xp please tell me and help us find a solution
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Date Posted: Jan 12, 2013 @ 9:20am
Posts: 21