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I have tried doing that. Still no luck.
Let them run and do their thing, removing the infections, then reboot again.
There's no reason to go that far unless all other attempts fail.
He's tried two anti-viruses and CCleaner... Either he is doing something horribly wrong, or this is one tough virus. Plus it never hurts to reformat, it might even boost performance in the long run.
No, he hasn't exhausted all possibilities yet - you HAVE to attempt to remove "embedded" viruses in safe mode, otherwise nothing will often happen.
Please ensure you're giving correct information.
No it doesn't hurt to reformat, but you cannot just throw that out there this early, especially as you have no idea the state of the user's data( how much they may lose, how much extra work, etc).
OP, if you want some more accurate details, I'll ask you to Google, as I've just taken my tablets and am off to bed.
In any case, let me know if you do get stuck.
I can usually back everything up to my 32 GB USB drive. The rest of my hard disk contents are simply Steam games and iTunes media.
I try to reformat every 4-6 months to keep my hard drive in shape, but enough going off topic.
It's up to you OP, you could try to combat the virus and not go through the backup & reformat process, or just give up and pull the trigger.