akasha Jun 7, 2014 @ 8:44pm
Help me T T my item have been stolen I think by hack
I don't know what is the way that they use so can have the way to get item back?
Showing 1-15 of 17 comments
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~Ren~ Jun 7, 2014 @ 11:27pm 
You need to contact Steam Support and explain to them what you think happened:

https://support.steampowered.com/register.php?s=2781d8dea1de180e9977d779d7bc2938

Register a new account if you don't have one already, don't use your Steam name or password, use a different one, then submit a ticket and wait for a reply.

The most important thing you need to do is find out how this happened or it could happen again. Did you log in on a site that asked for your Steam details? Did you click a link sent by a friend? Do you suspect a virus or keylogger?
One Time, I Was Kana. Jun 8, 2014 @ 2:17am 
Originally posted by ~Ren~:
You need to contact Steam Support and explain to them what you think happened:

https://support.steampowered.com/register.php?s=2781d8dea1de180e9977d779d7bc2938

Register a new account if you don't have one already, don't use your Steam name or password, use a different one, then submit a ticket and wait for a reply.

The most important thing you need to do is find out how this happened or it could happen again. Did you log in on a site that asked for your Steam details? Did you click a link sent by a friend? Do you suspect a virus or keylogger?

Ren is very right about all this. Steam will help you get back your stolen goods ONCE. But after that, all you can do is report the one that hacked you.
akasha Jun 8, 2014 @ 6:47am 
thank you a lot sir i try it and waiting for reply ^ ^
Morbo Jun 8, 2014 @ 7:23am 
Originally posted by Nisha The Lawbringer:
Steam will help you get back your stolen goods ONCE. But after that, all you can do is report the one that hacked you.
Actually, I think reporting is all you can do now. According to this Support article, Steam Support will not return scammed/hijacked items.
akasha Jun 8, 2014 @ 9:22am 
When i send steam support they send mail back to me but i wonder "please enter your reply above this line" what is it mean?



========= Please enter your reply ABOVE this line =========

Hello,

Thank you for adding a message to your question. We will respond to your message by email.




Black Blade Jun 8, 2014 @ 10:55am 
Originally posted by akasha:
When i send steam support they send mail back to me but i wonder "please enter your reply above this line" what is it mean?



========= Please enter your reply ABOVE this line =========

Hello,

Thank you for adding a message to your question. We will respond to your message by email.
its an auto message do not replay and just wait... its made that if you do not want to go into the support site and use that you can replay by mail by adding a response over the line
But if these is the first one you got its auto so just wait and do not send any thing.. any message you add will put you on the back of the line again
akasha Jun 10, 2014 @ 11:23pm 
sir i send this steam support too long but not have a reply back so I have a hope to get my item back? or not T T and now I found thief that hack my id and steal my item now so i report his id but it was a chance that steam can get my item back from him or not? ( * be careful this id name:Elesis)
spoof Jun 10, 2014 @ 11:36pm 
how do you know it is a sir?

you probably wont get the items back
akasha Jun 10, 2014 @ 11:39pm 
i check my history offer trade sir and i found my item (that missing now)have send to id that i didn't no before
spoof Jun 10, 2014 @ 11:40pm 
how you know I am a sir?
I find this rude.
Last edited by spoof; Jun 10, 2014 @ 11:41pm
akasha Jun 10, 2014 @ 11:43pm 
oh lol sry my english is not well
† PhunoS † Jun 10, 2014 @ 11:44pm 
hi good day same on me my account hs stolen to ... this MSG send to my by friend

"Hey, my friend interested on your offer but can add you, add him for discuss pls"
and some steamprofile link.. after i clik the link i got disconnected 2 times on my game
after i try to log in. its say that my info is not correct ... right now im stel looking my account..

my friend help me. he add my new account and i search my old account on hr friend list and i see all my items are still on my old account..

http://steamcommunity.com/profiles/76561198113348166..

and after that i send a screen shot on my inventory and sent it all on steam support..

i wish they can return my account back..
spoof Jun 10, 2014 @ 11:44pm 
screenshots of information support already has will not help much.
† PhunoS † Jun 10, 2014 @ 11:52pm 
its only for sure backup on my inventory coz my items still on my account until now.
spoof Jun 10, 2014 @ 11:53pm 
all you need to worry about is proof of purchase and not hijacking threads.
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Date Posted: Jun 7, 2014 @ 8:44pm
Posts: 17