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Rapporter et oversættelsesproblem
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What you're saying is that unless a platform has as many users as Steam they won't have any better ideas. Pretty absurd. Origin has less users but they have a much better refund policy. GoG has less users but they work on older games to make them run better than the same game sold on Steam. The list goes on...
If Valve were ever to share your viewpoint, they'd drown in a matter of years. It's possible they are currently in the midst of it.
Origin's refund policy sucks as it only works only on EA games, gog's old game polishing would not work for Valve as the steam platform encompasses way too many game for such a system to be profitable and sustainable.
If steam copied every single feature to ever exist in every platform, they would be bankrupt due to bad ideas. They are far better off inventing new ideas or taking old ideas and giving their own spin on it.
I was more conerned about the "appearance". There is a tendency to want to "modernize", and "modern", first and foremost, is being different from before (even if "before" was perfectly ok). On the Internet, "modern" also means more "web design" and less information -- some companies make it very difficult to find anything useful on their sites amongst all the modern "web design".
Origin might not be that bad -- I don't know yet. The first impression, however, was very "modern" in the bad way, flashy and confusing, maybe even annoying, and not particulary well thought out.
I've had my Steam account for a while, but never used it until recently; it merely existed because I had a Steam game bundled with my graphics card that I never had any success with so I gave up soon, and a free Valve promotion game that pretty much sucked. However, when I picked it up a while back due to receiving some more Steam games from an Amazon order, it felt very different from the Origin experience that I described -- it wasn't flashy, it "just worked".
So yeah, make REAL improvements. Just don't "modernize'" it :-)
EA has a return policy... but only for Electronic Arts games, so not that good really, pretty much the same as Steam (unless you want to return Hl2. GOG not only works on games, but offers them Completely DRM free... Alot better than Steam.
Though you won't find many of the newer games on gog.com, Steam also host servers for multiplayer, while gog.com does not.
Every company has their advantages and disadvantages over another. It's good for the industry and the consumer to have those options.
But how dare I suggest that anyone but your beloved Valve can have better ideas and better policies from time to time...
OP, you don't need DVDs with Origin. You redeem a key on Origin, it knows what it is, and allows you to download it. Just like Steam.