Originally posted by crouseb:I agree.
I bought the humble origin bundle, which is no longer offered. Then my hdd stopped working (mechanical failure), so I bought a new hdd. Steam Guard thinks I have a new computer now for some reason, and my email account associated with my steam account no longer works.
I sent a support ticket with as much proof as I could gather to show that I am the rightful owner of the steam account that I can no longer log-in to. If I knew this was going to happen, I would have never enabled Steam Guard.
$500+ worth of games...gone. :(
So yeah, in short, I agree with you. For as many people that use Steam for services, there needs to be a *lot* more people handling the support end...however, it's almost impossible to get a job there for some reason.
yeah my steam account doesn't work.
was it the fake profile information I made up with my old email? Probably.
Does Steam Guard prevent against hackers? Maybe, sure.
Does Steam Guard also lock the legitimate owner out of their own account? Yes.
Originally posted by bu_chengshi:I was going to make a post about how the support system is overwhelmed with tickets from people who cause their own issues.
Originally posted by 2point4:That they haven't done anything that has made a visible difference is actually more embarrassing than someone suggesting they don't need to improve.
Originally posted by Killer Koala:How would you suggest they improve?
Security issues are why they are so backed up.
Originally posted by Silicon Vampire:Only my opinion but I think a progressive monetary charge for account hijacking issues policy would go a long way to deterring people from being so cavalier with their account information/security/habits...Something like:1st time free2nd time $53rd $104th $255th $50after that just permanently disabling the account should be an option.Make this policy widely known, warn about it every step of the way starting at account creation and you'll see the hijack rate drop to nothing.Please remember this is my opinion and I seriously doubt Valve would ever do something like this.
Originally posted by 2point4:But we pay for our Steam accounts. Account recovery is also a part of what we pay for. They would be effectively taking away something that is included in the fee, which would dig them further into their customer support hole.
Originally posted by Ignite:Am I the only one who thinks they should hire more people to deal with the support issues?I've encountered several issues over the past couple of weeks that I'd like to report, but chose not to since the wait time is ridicilously long.Wat do?
Originally posted by Laptop65:]Uh no you don't. It is free to register a Steam account.
Originally posted by 2point4:Oh, woops. I guess Valve must have stopped taking a ~30% cut of every game sale on Steam and whatever cut they take of every other sale (DLC, in-game purchases, etc.). Your Steam account with 0 games is free, sure. But as soon as you invest in a purchase of any kind, a portion of what you paid is paying for the Steam services you use or don't use...including support.