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Zgłoś problem z tłumaczeniem
The following stuff was ALWAYS ON THE STORE PAGE.
Also you don't even own ARMA3.....
You're blaming steam because you didn't do research (despite claiming to do so) and didnt' read the store page (which made it abundantly clear what was going on).
Alpha access give you access to the final game when it's released. if you don't want to play the alpha you can just wait until the game is released. But again. the store page was and is abundantly clear as to what you're purchasing. You simply choose not to read that.
Steam has a no refund policy. If you get refunds you're lucky. That's it. If you've already gotten TWO, that's already a lot. You shouldn't be relying on them to correct your mistakes so often. You seem to be having a lot of problems if you're getting that many refunds.....
Next time READ the store page and do REAL research. All the videos on ARMA3 pretty much tell you it's in alpha and such. This wasn't some kind of huge 'secret' the devs or Steam were hiding from you. You made a mistake. Man up instead of whining like a child about it.
Plus you're still getting the final game in the end when the game gets released.
If this happened on orig... ehm on another digital distribution platform they'll all raise the torches and the pitchforks...
You assume that I did massive amounts of research. I stated that I watched a couple videos on Youtube about gameplay. None of the videos I watched mentioned anything about the game being in its alpha stage. So you have assumed incorrectly. Secondly, you make the assumption that they credited me for mistakes I made. If purchasing a game from a company under the premise that the game will work and then does not work, is a mistake, then I must ask that you take a long hard look at your own ethical standards. You again have assumed incorrectly. However, instead of attacking your intelligence or making fun of you for false assumptions, I am going to engage with you in a civil dialogue. Do you see how this works?
Arma III is featured on the store page as a ALPHA stage game, it's been clearly stated on it's store page.
You went into assuptions and impulse-bought the game.
Then Steam refused to for a third time make a one time exception to it's 'no refunds' policy. Which is normal business behaviour, by the way.
Then you issued a chargeback on your purchase, which got it locked...
I'm trying really hard to think how this cannot be a mess you kept digging yourself in... but i cannot.
It's very easy to say, you screwed-up, deal with it. My argument is not about the game being in its alpha stage; as I stated I would have no issue waiting for the game to release, but the issue I take is that the game has NO RELEASE DATE. I am essentially paying full price for a product that could take 1-2 years before I get a fully functioning version.
If you spend some time working for a company that is really customer driven and focused, you will find NOWHERE do they say "Customer screws up, he has to deal with it," because that is bad business.
Steam sold you a game and gave you full and accurate description of the product. The game was described accurately. Steam did not sell you a defective product. You got EXACTLY waht was promised
Also in your previous 2 refunds support Would have made it very clear that their policy is no refunds. Therefore you already knew their return policy. And that they were making an exception for you.
That same company will refuse to keep doing buisness with you if you continue to expect them to bend backwords and make exceptions. At some point they decide it cost them less to lose you as a customer then to keep doing buisness with you.
Sorry, but you dug the hole and pulled the dirt in on top of yourself. No one, in any forum anywhere, will side with you on this.
The customer is NOT always right and, more often then not, results in bad customer service.
http://positivesharing.com/2006/07/why-the-customer-is-always-right-results-in-bad-customer-service/
And the "Be one of the first to play Arma 3 and contribute to its development by providing feedback. You'll also gain access to the Arma 3 Beta as soon as it becomes available and receive a Steam version of the complete game upon release.” text?
And please, go on and post on Reddit. I'm actually curious to see how it turns out.
Since the game was not in a pre-order stage and was for $32+, one could assume with a reasonable amount of logic (having used Steam for a decent length of time) that the game was in a completed state and the lower section had not been updated.
Also you assume incorrectly that I "impulse bought the game." While I didn't do an extreme amount of research, such as going to the developers website and finding what state the game was in, finding there was no release date, etc; I did as much as pretty-much every consumer who purchases games on Steam does. They look at videos, see if the game is pre-order or not, and then hit the purchase button. If you really think what I did was so bad, then ask yourself why Steam now has massive banners in bright blue colors for games in development. I can tell you from working for an advertising company for a long time that companies do that for two reasons: 1) They are launching a new function of a product or 2) They have had complaints and issues with selling a product of that nature without making ethical disclosure clauses.
This means I either got caught as a guinea pig for a new function of Steam, in which I am collateral damage, or this is an issue they have had with enough customers that they are now taking steps to make sure future consumers do not make the same mistakes.
I never said it was defective, I said it was not complete. Semantics will play a big role in understanding here.
So a company sells me two broken products, has a policy of no refunds and then refunds me twice? Makes sense that "no refunds" is a firm policy.
Sorry OP - I am also joining the "no-sympathy for you" train...2 refunded games and a chargeback to Steam and YOU are complaining? Please
Irrelevant. The store pages and game descriptions for those games did not indicate that you were buying a game in an alpha state. You may have initially misunderstood the terminology, but there were ample opprtunities for you to find out, in your research and by reading the store page.
If you're going to keep moving the goal post that's fine but don't pretend you're making a better case.
1) The game was sold to you AS DESCRIBED. This description made it absolutely clear as to what you were purchasing. The fact that it wasn't 'complete' by your definition is not relevant. Steam sold you the product and described it accurately. You choose not to read this. This is YOUR fault not Steam's. Semantics aside you had ample opportunity to understand the product you were purchasing. ALl of which were presented in a clear manner on the store page.
You've brought up the 'moral' aspect many times. But again there was ZERO deception on Steam's part. They made it clear in the product description what you were buying and in what state it was in. You did not read this. This is your fault. Steam did not trick you. Steam didn't decieve you.
2) Steam's official policy is NO REFUNDS. Everytime you buy a game you agree to the SSA. THis states the no refund policy very clearly. Just because they sometimes make exceptions due to extenuating circumstances does not mean the policy doesn't exist. As I indicated when you got your previous refunds they would have reiterated their NO REFUND policy. And the fact that getting a refund does not mean you will get one in the future. The fact that you got refunds before has ZERO BEARING on whether you'd get one in the future and they made that abudnantly clear in your previous Support tickets.
3) You ddi a chargeback despite the fact that you made the mistake and you had no right to a refund as per the SSA. YOu're lucky it was only disabled for 9 weeks. You STOLE money from Steam and teh devs and incurred at least 2x in fees due to the chargeback that was 100% YOUR fault.
You're going to excuse me if I don't exactly feel sorry for you given your petulance and seeming disregard for who is actually at fault at every single step of your 'problem'
game is for sale for $30 or more, it is a general assumption that the product is in a completed state"
You said it yourself, you made assumptions instead of reading the game page.
And FYI, minecraft was worth $20 during it's BETA stage.
You can keep going in circles all the time you want, it won't change anything. Your account is locked because you did a chargeback for a purchase of a game you assumed was on release state, disregarding the product description.