This is simple and it is not the product, its the people who work for Steam/Valve. They say they have no boss which can be great, but it seems they are interested in one thing. Money, and money only.
With a website that only offers online support (ticketed too not live chat) it took them over 11 hours to contact me. They gave me a Generic answer and i replied. and still waiting on a reply 8 hours later. (Seems i have been sent to the back of a queue). Support is lacking too much in Valve/Steam. They dont care for their customers and/or what their customers have to say. They are a "Take the money and run company" it seems.
Lack of respect to me deserves less respect back, i am always one for treating others how they treat you. I will keep things clean on this occasion but Valve/Steam really do need to get their act together, so i please with you the community help try and make them see that we do matter.