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Rapporter et oversættelsesproblem
There are loads of games you can purchase 'ingame' currency from the dev's website, without needing 'steam wallet'. I've NEVER put money into a 'steam wallet', I only buy games as I want, without converting to a 'steam currency'.
Don't know about account locks but you should be talking to Steam before reporting to Paypal. Only as a last resort. Why were you reporting your purchase to Paypal? Did Steam not give you the game you purchased??
This is a user forum as well so good luck if any Valve staff will even read that. You can put in a support ticket or try finding a feedback email address.
I don't really know what you are complaining about personally. I hated Steam, when I first used it 10 years ago. But it's not that bad now.
Got mad at Valve for making things difficult for you for messing with them.
Wow.
If you are going to 'dispute' with Paypal or CC your digital download from Valve, you might want some decent correspondence between you and Valve to take to them showing how you were 'wronged'. Digital downloads are about being smart - it's not the kind of thing you can easily take 'back to the shops because they have a 7 day change your mind policy'. Because games don't have that. The only way I think is if you either a) have decent system and game does not run properly even above min/recommended specs, b) game breaking/won't load bug and very angry and don't want to wait a week to fix and there are NO fixes you could find online or through tech support c) devs / steam LIED on the store page, as they did with the 'WarZ' listing originally with claimed features.
I believe there is a '1 time only' refund option for Steam in the case you buy the wrong thing or something really goes wrong or a game makes you want to kill yourself or something. Even then good luck getting your $ back.
You have to click 'confirm' about 10x before you buy as well, might want to try reading the EULA's occasionally before griping.
It's funny because you don't even say what was wrong with your purchase. From your profile I can see you are a 'mom' so I'm not trying to be rude but you must be careful when you buy things on the internet. "Change of mind" is rarely a decent reason to return something. Especially say for stores like Beatport or Juno or Bandcamp, what, you didn't listen to the previews well enough? You didn't like the music?
They won't give you a refund because they know you can't really 'return' the software or music, if it is DRM free you can copy and keep etc..
For music downloads, the only time I've ever gotten upset was when I got an error in a tune that was accidentally put there by the artist (beat skip on electronic track), he sent me a 320 CBR in the end of a fixed version but having had lost the WAV file, and having had paid for lossless, I was a little upset at that.
Luckily never really come across the transcode issue apart from a label licensing other artists' stuff to ANOTHER label to net release VBR mp3. I am 90% positive some of the tracks are vinyl rips, as I can hear pops and own both the vinyl and CD versions for some of the tracks..
Anyway back on topic good luck getting refunds from digital vendors. You really think Origin, GMG, Uplay is better?!! You realise 95% of games now require Steam activation to play?
Sounds like you wanted to further 'hurt' Valve through some bad publicity but I don't think you'll get much effect of that here.
.............
Yeah you're magically suprised that Steam locked your account because you committed what amounts to fraud?
Origin only provides returns on games it makes. Since 99.9999% of games on Steam are not made by Valve, you wouldn't get a refund anyway.
Gog for almost all their games explicity does developement work to get it to work via dosbox and other methods. They are by all intents an purposes, for most games, the developer for all the 'old' stuff on their store.
Obviously businesses aren't people, but I'm simply making a point. Valve isn't going to make a serious attempt to improve their customer service as not enough people are advocating that they do so.
Valve is not above the law and shouldn't be encouraged to flaunt consumer laws.
You may be suprised that locking your account for doing a chargeback is NOT against the law. Any more than a violation of any particular part of your contract with Steam via the SSA is either. Xbox will perma-ban you for putting "1500 MSP for tutorial" in your profile.
Also note that chargebacks are NOT a way to get a refund. They are the nuclear option even by the standards of your credit card issuer.
Note also that the 'no refund' policy of Steam is 100% legal, even in the UK/EU so don't bother claiming that either.
Well I apologize then. I understood that he was trying to get some information or help from Steam. Whatever the case may be. And again everyone gets defensive when you say anything negative about Steam. You can't agree that steam has an absolute terrible customer service policy? I'm sorry you had that experience on Origins how long ago was that? I was able to immediately get a hold of someone on a Sunday. I had an issue about six months ago and I was able to talk to a representative on the phone. Origins provides a phone number to talk to someone. I'm not aware of Steam doing that.
I'm not sure which country you're from because your profile is private. Waiting a long time on the phone is nothing new. Anytime you try to contact any kind of government service DMV IRS federal or state. You're going to be waiting for several hours. I know because I've had to contact both recently and I waited for several hours. So I would be willing to do so to get a problem resolved on Steam. And with cell phones a bill is no longer an issue. At least not in my experience.
Steam, Uplay and Origin all work pretty well and you can argue that Steams formula is the best - When it works, when it doesn't however it can be a pretty trying time to regain your money or a resolution to other related issues.
For those that are curious I paid for a game and I was duplicate billed for the same game therefor I paid twice, through no fault of my own it was just a glitch.. It took a considerable time to resolve.
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Don't they still have to have contracts with the publishers to do that, though? Like with how Bethesda removed the Fallout games from the website, obviously the games on offer there have to be approved by the publisher and the publisher has to be ok with refunds. I mean, they have some newer games there, even if most of them are indie.
Maybe Steam couldn't give refunds on new release AAA console ports but they could with their own titles and I bet the same indie developers that let gog do it would let Valve.
They need to catch up other online retailers with this, but that is the only fault I can see with the Steam shop.