ColonelByson May 2, 2013 @ 9:15am
Trouble Reviving Account
So I first loaded STO in July of 2010 (when it was still Pay-to-Play). I still have the email that says the account won't be deactivated unless left sitting untouched, collecting dust for AT LEAST 2 years. The last time I played was in January (4 months ago). I just tried to log in and it said I had to create a new account. What gives? HALP!
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ColonelByson May 2, 2013 @ 9:18am 
Nevermind. I am a stupid.
DrGlamm May 11, 2013 @ 2:28am 
Oh, a pity. I had an account in Feb 2012, dropped about 150 bucks into the game for upgrades and slots. Played for about 2 months. Uninstalled eventually. Got the bug again last week. Reinstalled and when I log in no sign of any of my toons or purchased items.

Submitted one email to customer support already. Their first response (7 days in coming) was to log on with original email. Not very helpful, already doing that.
Falaris May 11, 2013 @ 2:18pm 
You should know there's a bit of a mess with the transference from Cryptic to Perfect World. It gets funky if you've registered for another Perfect World game with the same email. Don't worry too much, though - your account info is still there, someone just needs to take an axe to it to dig it out, I think.
Zee_ May 11, 2013 @ 4:31pm 
I had a heck of a time merging my cryptic and PWE accounts when they made it mandatory. This whole merging of accounts has been one huge mess for most people involved.

In my case I wasn't able to merge my accounts because of my browser. Apparently the login on all of PWEs websites doesn't care much for firefox. I had to load up internet explorer for the first time in nearly a decade to merge my accounts and get access to my old STO and Champions Online characters.
DrGlamm May 13, 2013 @ 12:28am 
Finally resolved. Although not as smoothly as I would have liked. Basically I now have two seperate PWE accounts. Just thankful I did not loose anything I had gathered and/or paid for previously. The whole reactivation process though seems to need a major overhaul.
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Date Posted: May 2, 2013 @ 9:15am
Posts: 5