Magic: The Gathering - Duels of the Planeswalkers 2013
Окунёк Mar 21, 2013 @ 5:10pm
I cannot play in the DLC after purchase
Please read the letter that I wrote to the support team to deal with my problem

Hello! Last year, on sale I bought two downloadable add-ons, namely two new decks Magic 2013 "Act of War" Deck key and Magic 2013 "Sky and Scale" Deck Okay for playing Magic: The Gathering Duels of the Planeswalkers 2013. After successful payment, these DLC in the game and have not appeared! I cannot play with new decks, I've written so many times to support Steam, and then I wrote to you - but you did not answer and I cannot answer you now. I ask you to help me understand why these supplements are available and if they try to buy again, you tell me that you have them already! But in the game they are not! What do I need them to appear, please understand, and help me to solve my problem.
Last edited by Окунёк; Mar 21, 2013 @ 5:10pm
Showing 1-15 of 19 comments
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dh50 Mar 21, 2013 @ 5:36pm 
Did you buy "deck pack 1" or did you buy the unlock key for Act of War and Sky and Scale? You can't buy decks individually, so if that's what you think you did, you actually just bought the deck unlock keys.

If you bought deck pack 1, then what I just wrote doesn't apply - but TONS of people on this forum have made this mistake, so it's worth checking.
ksidis Mar 21, 2013 @ 5:56pm 
I have the same problem. I just purchased the COMPLETE BUNDLE for Magic: The Gathering - Duels of the Planeswalkers 2013. The description said it included all the decks. However, the DLC's are not installed and there is no option to do so. I have written support and already it has been 20 hours and still no reply!

I paid yesterday, so I expect the ♥♥♥♥ to work as of YESTERDAY!!!. The fact that no one has replied yet really ♥♥♥♥es me off. NO PHONE NUMBER to contact, so no real people to deal with.

THIS SUCKS!
Окунёк Mar 21, 2013 @ 6:47pm 
What support is not responding!
Окунёк Mar 21, 2013 @ 6:49pm 
Originally posted by dh50:
Did you buy "deck pack 1" or did you buy the unlock key for Act of War and Sky and Scale? You can't buy decks individually, so if that's what you think you did, you actually just bought the deck unlock keys.

If you bought deck pack 1, then what I just wrote doesn't apply - but TONS of people on this forum have made this mistake, so it's worth checking.

I bought on sale at a discount two decks as soon as they come ... I made ​​a payment, add on top on the list of add-ons, but I play in them could not and can not! The game has no new decks, I can not use them, they just do not appear ... My friend bought a black and white deck, and everything is fine!
Окунёк Mar 21, 2013 @ 6:50pm 
Originally posted by ksidis:
I have the same problem. I just purchased the COMPLETE BUNDLE for Magic: The Gathering - Duels of the Planeswalkers 2013. The description said it included all the decks. However, the DLC's are not installed and there is no option to do so. I have written support and already it has been 20 hours and still no reply!

I paid yesterday, so I expect the ♥♥♥♥ to work as of YESTERDAY!!!. The fact that no one has replied yet really ♥♥♥♥es me off. NO PHONE NUMBER to contact, so no real people to deal with.

THIS SUCKS!

If you solve this problem, please inform how to do it!
ksidis Mar 21, 2013 @ 10:41pm 
OK, I think I figured out what they mean by the key vs. the deck, but I am not sure. I wish they had better descriptions of what things are so we can decide to buy or not.

MORE INFORMATION IS BETTER! Steam, you guys are lazy when it comes to writing details about a game.
Mallowiest of Onis Mar 22, 2013 @ 1:50am 
Originally posted by ksidis:
MORE INFORMATION IS BETTER! Steam, you guys are lazy when it comes to writing details about a game.

Steam doesn't decide what to include in the description.
Last edited by Mallowiest of Onis; Mar 22, 2013 @ 1:53am
Окунёк Mar 22, 2013 @ 4:09am 
I do not understand why it is that I bought the game is not there? Why cannot I play that bought ...
Mallowiest of Onis Mar 22, 2013 @ 2:31pm 
♥♥♥♥v, I think you bought deck *keys* which do not give you any new content. Deck keys only make cards available for decks you already have. They don't give you new decks. You have to buy deck packs to unlock new decks.
ksidis Mar 22, 2013 @ 4:25pm 
Mallowoni, Does the Magic 2013 complete bundle come with deck packs or just keys?

I was under the impression when I purchased that the word COMPLETE still means COMPLETE!!!

Which is it? No one from STEAM has addressed my problem. I got a reply today from STEAM and all they told me was what I already knew from reading the forums about how to look up DLC content.
Окунёк Mar 23, 2013 @ 12:20am 
Originally posted by MallowOni:
♥♥♥♥v, I think you bought deck *keys* which do not give you any new content. Deck keys only make cards available for decks you already have. They don't give you new decks. You have to buy deck packs to unlock new decks.

No, I bought the content itself! Last year, the sale of two new decks for M13 act of war (white and red) and the green-blue deck Simic and I immediately bought at a discount, but the game never received. In the description it says that this new decks, they even have unique icons. My friend bought a black and white deck Orzov and calmly played it, unlike me. There is no other product even! Have a product with the game deck and foylovy varinat, even now when I try to buy the two new decks, I write that you already have them in stock! I can not use it, but they are in stock!
matad0rian Mar 23, 2013 @ 1:16am 
Originally posted by Рutov:
No, I bought the content itself!

No, you failed to read what you were purchasing. Take the Simic deck, Sky and Scale. On the store page I've linked, you'll find that the "deck key" you have purchased "Requires Deck Pack 1" and contains "Unlocks for the 'Sky and Scale' Deck", rather than actually unlocking the deck.

What the deck key actually does is instantly unlock an additional 30 cards for the deck, to help you make the core deck better. These cards are initially locked until you play through the campaign and unlock them one by one - but you need to have purchased Deck Pack 1 to be able to use them, because Deck Pack 1 actually contains the decks.

Basically, the Deck Packs and the Expansion are the only DLC that contain and unlock extra decks. The Deck Keys unlock extra cards, but the corresponding Deck Pack also needs to have been purchased.

So please - stop your bitching.
Last edited by matad0rian; Mar 23, 2013 @ 1:17am
Mallowiest of Onis Mar 23, 2013 @ 1:52am 
Originally posted by ksidis:
Mallowoni, Does the Magic 2013 complete bundle come with deck packs or just keys?

I was under the impression when I purchased that the word COMPLETE still means COMPLETE!!!

Which is it? No one from STEAM has addressed my problem. I got a reply today from STEAM and all they told me was what I already knew from reading the forums about how to look up DLC content.

The complete bundle includes deck packs AND deck keys. You should be able to play the decks from the deck packs without any additional installation or unlocking. I'm sorry to say that I don't know why you're unable to access those decks. What exactly was Steam's response?
Окунёк Mar 23, 2013 @ 2:47am 
Originally posted by MallowOni:
Originally posted by ksidis:
Mallowoni, Does the Magic 2013 complete bundle come with deck packs or just keys?

I was under the impression when I purchased that the word COMPLETE still means COMPLETE!!!

Which is it? No one from STEAM has addressed my problem. I got a reply today from STEAM and all they told me was what I already knew from reading the forums about how to look up DLC content.

The complete bundle includes deck packs AND deck keys. You should be able to play the decks from the deck packs without any additional installation or unlocking. I'm sorry to say that I don't know why you're unable to access those decks. What exactly was Steam's response?

The service supports standard Steam give advice and tips to solve my problem, but none of this helped! After that, I was told to write in support of the game Magic, but I was one from last year and did not answer.
Окунёк Mar 23, 2013 @ 2:50am 
Originally posted by matad0rian:
Originally posted by Рutov:
No, I bought the content itself!

No, you failed to read what you were purchasing. Take the Simic deck, Sky and Scale. On the store page I've linked, you'll find that the "deck key" you have purchased "Requires Deck Pack 1" and contains "Unlocks for the 'Sky and Scale' Deck", rather than actually unlocking the deck.

What the deck key actually does is instantly unlock an additional 30 cards for the deck, to help you make the core deck better. These cards are initially locked until you play through the campaign and unlock them one by one - but you need to have purchased Deck Pack 1 to be able to use them, because Deck Pack 1 actually contains the decks.

Basically, the Deck Packs and the Expansion are the only DLC that contain and unlock extra decks. The Deck Keys unlock extra cards, but the corresponding Deck Pack also needs to have been purchased.

So please - stop your bitching.

I bought some more cards? How do I open a new deck? What do I need to buy exactly?
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Date Posted: Mar 21, 2013 @ 5:10pm
Posts: 19