Slamdwarff Aug 31, 2013 @ 6:20am
Supreme Commander: FA direct3d problems
When I start the game my screen flashes back and a pop up says unable to create direct3d.
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Sheppard Aug 31, 2013 @ 6:41am 
be sure you have a direct x9 version installed and be sure that nothing else is using it
Slamdwarff Aug 31, 2013 @ 8:21am 
I have, I also did everything you said on the other discussions.
Last edited by Slamdwarff; Aug 31, 2013 @ 8:21am
Ranked MOUSTACHE Aug 31, 2013 @ 9:31am 
have you already play SupCom FA ?
i mean, did you start the game just once ?
Last edited by Ranked MOUSTACHE; Aug 31, 2013 @ 12:46pm
Slamdwarff Aug 31, 2013 @ 9:41am 
No I haven't.
Slamdwarff Aug 31, 2013 @ 1:14pm 
Please can someone help me I have been looking for a solution for hours.
Sheppard Aug 31, 2013 @ 4:03pm 
Sheppard Aug 31, 2013 @ 4:04pm 
again also direct x 11 =! direct x 9
you need a direct x 9 version in oder to run supcom (tut tut 7 year old game)
Slamdwarff Aug 31, 2013 @ 4:08pm 
How do I get both of them installed at the same time? I tried this and it wouldnt let me because I had a newer version.
Slamdwarff Aug 31, 2013 @ 4:20pm 
And SHeppard are you telling me to buy and test a new video card?
Sheppard Sep 1, 2013 @ 2:44am 
no im telling you to do everything said in this thread
Slamdwarff Sep 1, 2013 @ 4:29am 
Ok
Slamdwarff Sep 1, 2013 @ 4:31am 
I have done all of that, but I think it might be my resolution.
Last edited by Slamdwarff; Sep 2, 2013 @ 4:10am
[izit]sykoste Sep 2, 2013 @ 11:58am 
remove your game.prefs to reset your resolution to default. Then try running the direct x install within the steam game folder (DX 9)
Slamdwarff Sep 2, 2013 @ 1:35pm 
ok
[izit]sykoste Sep 2, 2013 @ 3:05pm 
(solves most issues caused when the game crashes during play or resources cannot be allocated to services during menu or videoplay, causing a corrupt preferences file, which in turn can cause the game not to start)

in case you don't know - the game.prefs file is in a folder called AppData (it is a hidden system folder so you will need to go to your user folder (usually your log in name) click 'organize' then select 'folder and search options' then click the view tab. About 7 lines down you will find 'hidden files and folders' inside there tick 'show hidden files and folders' select apply then click ok.

In your user folder you will now see a ghosted folder called AppData (all hidden folders are ghosted) open it and navigate to a folder called 'local', type 'g' and it will jump past all the nonsense folders. Open 'gas powered games' folder. Select 'supreme commander forged alliance' and you will see a cache folder and a file called game.prefs alongside it.

To reset all game settings, or to remove a corrupt file just delete the file named game.prefs. When the game re-boots it will re-generate a new file and go back to default. You will have to set your game up as you like it again, like your graphics settings, but it solves most problems with unexplained crashes. Try this anyway, as often after a crash this file becomes corrupted anyway even IF the game runs.

Some people have to use a non-standard .exe so I am told to get supcom to run on steam, but I have no issues with the standard steam .exe on vista/7/8.

9 times out of 10 if it is not the game.prefs files or a non-standard .exe then it is generally direct x problems or an out-of-date driver that can cause startup issues. Typically out of date sound drivers. (direct x used for the game is 9, but higher versions should support these backwardly, however this is not true if your drivers are out of date or incompatible with a higher direct x version or lower direct x version - get a well supported card with drivers that are direct x compatible and can run in generic soundcard or software mode if all else fails)

Failing all the above - stop all un-neccesary proceses or startup programs and turn them on 1 by 1 again until it crashes again. Once the offending process is found, turn it off in selected startup so it does not run or search for a solution as to why that causes a problem. Report it too so other people can benefit (to the conflicting software manufacturer not Steam or GPG)

To solve in-transit but no-start issues after joining a match, check that any mods you have that DO appear in the mod manager are not ACTUALLY in sub-sub folders in the mods folder (mods folder can be found in username/documents/mygames/gaspoweredgames/supremecommanderforgedalliance/mods. If a mod, say example, is called [shield mod], and inside that is another folder called [shield mod] then inside that are some LUA files, then the files have extracted the mod into a sub-sub folder which is wrong.

To rectify, copy the last folder with the name and all the lua files in it and go back one level and paste. Then remove the empty mod folder. This can happen with badly packed files on maps, mods and some FAF files too as this can be caused when the mod was packed rather then when it was delivered to you by whatever download system you used. The game can see sub-sub folders but this often causes the map to look infinitely for the mod when it is not in the root (top level) of the mod folder, making 'in-transit' last forever. Especially relevant if multiplayers have slightly different folder structures to each other, as this can cause some players to start play and others to stay in transit.
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Date Posted: Aug 31, 2013 @ 6:20am
Posts: 40