Sanctum > Discusiones generales > Detalles del tema
IGankNP 15 de Mar, 2013 a las 23:18
Missing key
So my friend gifted me sanctum but I can't find it. I looked in my email found the link but when I clicked it, it said that it has already been redeemed.

What do, pelase help :o
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crunchyfrog 4 de Abr, 2013 a las 22:12 
You really need to firstly get back to your friend to see if he hasn't made a mistake. Go through what he did in the process and perhaps you can both sort it out.

Other than that, there's not much you can do as it's down to your friend if there is a genuine error. He must take it up with the place he bought the key.
IGankNP 5 de Abr, 2013 a las 15:38 
He doesn't have it so we don't know what is going on :/
crunchyfrog 5 de Abr, 2013 a las 21:20 
That's not what I asked - you need to find out what he did, and establish if he made a mistake somewhere. In any case, only HE can sort it out.

His purchase/acquisition - his obligation.

@AntonWestbergh  [desarrollador] 6 de Abr, 2013 a las 14:56 
Hi. You'll have to talk with Steam support about it. We don't handle the keys.

Best
Anton
IGankNP 8 de Abr, 2013 a las 22:16 
@crunchyfrog sorry for misunderstanding thank you for your help

@Anton ok thank you
crunchyfrog 8 de Abr, 2013 a las 22:56 
That's OK, redmage. Hope you get it sorted soon.
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Publicado el: 15 de Mar, 2013 a las 23:18
Mensajes: 6